How to Open & Close More Deals With Key Accounts | Maddy Jackson | Ep. 284 (Sell)
Feb 4, 2025
auto_awesome
Maddy Jackson, an experienced Account Executive from Webflow, SafeGraph, and Procore Technologies, shares her expertise on closing key account deals. She discusses the importance of permission-based introductions to secure meetings with top executives. Maddy emphasizes aligning outreach with funding intent and offers insights on account tiering to prioritize prospects. She also highlights the collaboration between Account Executives and SDRs, advising on effective engagement strategies to navigate complex sales pipelines and drive success.
Utilizing a permission-based introduction by linking outreach to executive-level metrics can significantly enhance engagement with key decision-makers.
Employing a structured strategy where AEs focus on high-level contacts while SDRs handle below-the-line outreach optimizes overall sales efficiency.
Deep dives
The Importance of the Question 'Why'
The key to effective discovery in sales lies in the question 'why,' which serves as a powerful tool for digging deeper into a prospect's motivations. Rather than jumping directly into addressing their current needs or software solutions, asking why provides critical insights into the core reasons behind their search for new offerings. For instance, if a prospect indicates they are evaluating new software, instead of simply asking about current systems or timelines, discovering the underlying reasons for the switch can open doors to more significant insights. This approach not only prepares a salesperson for future meetings but also helps to engage more stakeholders in the decision-making process.
Maintaining Momentum in the Sales Process
Sales momentum is crucial, with the adage that lack of momentum can derail deals being emphasized. Instead of focusing solely on long sales cycles, evaluating the regularity and effectiveness of meetings becomes essential, as regular engagements can foster progress. For example, setting clear next steps after each engagement helps keep the deal moving forward. Sales professionals are encouraged to ensure that at least 70% of their deals have a scheduled date next to them, facilitating better management of the sales pipeline and ensuring that all parties remain aligned and focused.
The Value of Teachable Moments in Outreach
Providing teachable moments during outreach can significantly enhance engagement with prospects. By shifting from traditional cold outreach to impactful messaging that highlights previous success stories, salespeople can demonstrate their value proposition more effectively. An example presented involved drawing connections between the prospect's needs and the tangible benefits experienced by similar clients, thus making the introduction more relatable. This method not only improves response rates but also fosters meaningful conversations that can lead to eventual sales.
Effective Account Segmentation and Coordination
Dividing accounts strategically between account executives and sales development representatives (SDRs) can optimize outreach efforts and increase efficiency. A structured approach involves selecting target accounts while crafting compelling points of view to guide the SDRs' messaging, ensuring clarity in who will reach out above or below the line. This collaboration allows for a more tailored approach to each prospect while maximizing the strengths of both roles. Emphasizing regular communication and feedback between AEs and SDRs helps nurture accounts effectively and enhances their pipeline-building strategies.
Permission-Based Introduction: Identify an executive, then request an intro to their top lieutenant by tying outreach to an executive-level metric they care about.
Funding Intent Matters: Don’t just track funding announcements—dig into how the company plans to use the money and align outreach to support that goal.
AE & SDR Account Strategy: AEs select accounts, build a POV, and own outreach to execs, while SDRs focus on below-the-line contacts with AE guidance.
Account Tiering System: Rank accounts as green (30-50), yellow (130), or red (30-50) based on deal size and buying likelihood to prioritize outreach effectively.