The DEX Show: A Show for IT Change Makers 🚀 From Zero Tickets to High-ROI: AI + DEX in 2026 (w/ Samuele Gantner and Vedant Sampath)
Jan 5, 2026
In this discussion, Vedant Sampath, the CTO at Nexthink, and Samuele Gantner, the Chief Product Officer, delve into the transformative power of AI in enterprise IT. They reveal how AI is reshaping product development with new tools and methodologies. The guests introduce a three-pillar framework focusing on AI for IT, employees, and businesses, aiming for zero tickets and measurable ROI. They emphasize the importance of trust in AI agents and discuss proactive strategies for issue resolution, positioning Nexthink as a leader in the AI landscape.
AI Snips
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Transcript
Episode notes
Agents Replace Traditional Software Roles
- AI changes software development from building static tools to growing intelligent roles and agents.
- Teams must design tone, guardrails, and continual evaluation as core product elements.
Build Evals Before Launching Agents
- Invest heavily in evals and benchmarks before deploying agents to track accuracy and regressions.
- Test tools and agent reasoning separately to capture failures quickly and reliably.
Agents Are Composite Systems
- Agents are composite: a reasoning core plus tools and context orchestration.
- Reliability requires testing LLM updates, guardrails, and the deterministic scaffolding around agents.