Kicking off 2026, Tim and Tom welcome Nexthink Chief Product Officer Samuele Gantner and first-time guest CTO Vedant Sampath for a candid âthree pillarsâ deep-dive on enterprise AI. They explore how AI is reshaping product and engineering: new tooling, new development cycles, and the shift from deterministic software to probabilistic agentsâplus the critical role of evals, benchmarks, guardrails, and performance. Then they unpack Nexthinkâs three-pillar framework: AI for IT (proactive operations and the path to zero tickets), AI for employees (trusted, contextual self-help via Spark), and AI for the business (visibility, governance, and measurable ROI).
Tom also pays tribute, on behalf of the DEX Show team and Nexthink, to the late Alan Nanceâremembering a generous, funny, and foundational voice in the DEX community.
Learn more about Spark, The Worldâs Most Powerful DEX Agent for Employees here Download The First Annual Workplace Productivity Report here 
