The DEX Show: A Show for IT Change Makers

Tim, Tom, and Oriana sit down with Monica Filak, Director of Customer Success at Nexthink, to explore what it really takes to turn DEX from a tool into a transformative methodology. Monica shares how her team helps organizations move beyond technology to rethink their people, processes, and communication — bridging the long-standing divide between IT and the business. From creative internal branding to AI-driven efficiency gains, she explains how companies can evolve from “shiny tool” thinking to achieving measurable, human-centered value. Download The First Annual Workplace Productivity Report here

It’s a milestone moment! Our 200th episode of The DEX Show (and the first ever late one — sorry about that!). To mark the occasion, Nexthink Founder and CEO Pedro Bados returns to reflect on Nexthink’s incredible journey and discuss the company’s next era — from the recent investment by Vista Equity Partners to the accelerating fusion of DEX and AI. Pedro shares his perspective on how AI is reshaping the workplace, Nexthink’s vision for “an IT agent for every employee,” and why he’s optimistic about the future of technology and innovation. A landmark conversation to celebrate our big birthday.Learn more about Spark, The World’s Most Powerful DEX Agent, for Employees, here Download The First Annual Workplace Productivity Report here 

This week, Tim and Tom are joined by RB regular and DEX Hub editor Sean Malvey to unpack Nexthink’s first Workplace Productivity Report, “Cracking the DEX Equation.” Drawing on data from nine million endpoints, the report quantifies the real productivity impact of digital employee experience — revealing where enterprises lose nearly half a million hours a year to poor DEX, and how small score gains deliver measurable ROI.In addition, the team acknowledge the various huge milestones in the air, from the show's approaching 200th episode, to Nexthink's new $3bn dollar valuation and investment. Download The First Annual Workplace Productivity Report here - https://nexthink.com/resource/cracking-the-dex-equation-or-the-first-annual-workplace-productivity-report 

Tim and Tom host another special live edition of The DEX Show, this time from the Omni Boston Hotel, recorded during last week’s Experience Boston. Joined by Christina Lahr (Bayer), James Krick (Campbell’s), and Ryan Way (Warburg Pincus), the hosts dig into more real-world stories of data-led IT excellence, once again in-person.In between, listeners can learn a few unexpected facts about Tim — has he ever been in a fist fight, starred in a play, or been thrown out of a bar? Listen now to find out...Download The First Annual Workplace Productivity Report here 

Head of Nexthink's Digital Community and User Groups Jon Leighton rejoins Reality Bytes with Tom, Sean, and Dina to explore how community remains the beating heart of Digital Employee Experience (DEX).Fresh from Experience London and heading into Experience Boston, Jon shares how Nexthink’s Ambassador Program, user groups, and learning initiatives empower practitioners to grow, collaborate, and lead change. From storytelling and communication to real-world impact and career development, this episode celebrates the people and connections driving DEX forward.Learn more about becoming a Nexthink Ambassadors here: https://nexthink.com/nexthink-ambassador Take a DEX Management Certification here: https://dex.nexthink.com/dex-management-certification/Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)  Learn more about AI Drive here and Nexthink Adopt here

Tim and Tom are back with another special DEX Show Live!—recorded last week at Nexthink Experience London at the Intercontinental by the iconic O2. Day 1 of the world's biggest DEX event saw over a thousand IT pros gather for two days of innovation, insight, and energy. In this lively episode, the hosts are joined by Guillaume Charles, Senior Director of Product Management (Diagnostics) at Nexthink, and Gabriela Moraes from Electrolux to explore the state of digital and AI adoption in the enterprise. Plus, the audience gets involved in a hilarious round of AI Confessions—revealing just how far they’ve already let AI into their work (and personal) lives.Book your tickets for Nexthink Experience Boston here: https://nexthink.com/experienceGet the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)  Learn more about AI Drive here and Nexthink Adopt here

The Reality Bytes team is back together again! Tim, Tom, Megan, Dina and Sean swap stories of how AI has reshaped their personal and professional lives and habits over the past year—from eerie chatbot encounters and creative breakthroughs to frustrations with hallucinations and the hunt for the true “human fingerprint.” Learn more about AI Drive hereBook your tickets for Nexthink Experience here: https://nexthink.com/experienceGet the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)

In this very special episode of The DEX Show, we welcome back one of the world’s most influential voices on digital transformation and the future of AI leadership: Charlene Li.Charlene is a bestselling author and trailblazing thinker who has helped leaders navigate disruption for over two decades. She returns to the show for an unmissable conversation on the realities of AI Transformation—and what it means for organizations, leaders, and employees at every level.Part of our AI Transformation Series marking the launch of AI Drive, this conversation goes well beyond hype.Learn more about AI Drive hereBook your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experienceGet the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)

In this special Reality Bytes, the team sits down with Matt Rose, Product Marketing Manager at Nexthink, to talk about the just-announced AI Drive. Matt breaks down how AI Drive helps organizations finally make sense of their scattered AI landscape—bringing visibility, usage insights, guidance, and measurable impact into one place inside the Nexthink Infinity platform. He also shares early customer feedback, the future roadmap, and why AI adoption has become a critical competitive differentiator.If you’ve wondered how to move beyond AI experimentation to true business value, this is an episode you need to hear.Learn more about AI Drive hereBook your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experienceGet the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)

In this episode Tim and Tom sit down with Sean Thomas, Managing Director of EUEM Business at Edge Consulting, to explore how happiness, health, and IT success are all connected.They dive into the parallels between personal health and IT health, the evolution of proactive and preventative IT, and how organizations can better operationalize digital employee experience (DEX). From vendor partnerships and process investments to the role of AI in shaping the next generation of IT management, Sean offers valuable insights for leaders navigating today’s complex digital workplace.Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experienceCheck out EDGE here: https://edge-solutions.com/