The DEX Show: A Show for IT Change Makers

The Reality Bytes team is back together again! Tim, Tom, Megan, Dina and Sean swap stories of how AI has reshaped their personal and professional lives and habits over the past year—from eerie chatbot encounters and creative breakthroughs to frustrations with hallucinations and the hunt for the true “human fingerprint.” Learn more about AI Drive hereBook your tickets for Nexthink Experience here: https://nexthink.com/experienceGet the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)

In this very special episode of The DEX Show, we welcome back one of the world’s most influential voices on digital transformation and the future of AI leadership: Charlene Li.Charlene is a bestselling author and trailblazing thinker who has helped leaders navigate disruption for over two decades. She returns to the show for an unmissable conversation on the realities of AI Transformation—and what it means for organizations, leaders, and employees at every level.Part of our AI Transformation Series marking the launch of AI Drive, this conversation goes well beyond hype.Learn more about AI Drive hereBook your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experienceGet the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)

In this special Reality Bytes, the team sits down with Matt Rose, Product Marketing Manager at Nexthink, to talk about the just-announced AI Drive. Matt breaks down how AI Drive helps organizations finally make sense of their scattered AI landscape—bringing visibility, usage insights, guidance, and measurable impact into one place inside the Nexthink Infinity platform. He also shares early customer feedback, the future roadmap, and why AI adoption has become a critical competitive differentiator.If you’ve wondered how to move beyond AI experimentation to true business value, this is an episode you need to hear.Learn more about AI Drive hereBook your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experienceGet the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)

In this episode Tim and Tom sit down with Sean Thomas, Managing Director of EUEM Business at Edge Consulting, to explore how happiness, health, and IT success are all connected.They dive into the parallels between personal health and IT health, the evolution of proactive and preventative IT, and how organizations can better operationalize digital employee experience (DEX). From vendor partnerships and process investments to the role of AI in shaping the next generation of IT management, Sean offers valuable insights for leaders navigating today’s complex digital workplace.Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experienceCheck out EDGE here: https://edge-solutions.com/

Reality Bytes is back! In this episode, Tim, Tom, Megan, and Sean dive deep into DEXOps—the practice of operationalizing Digital Employee Experience. Building on insights from the show's recent webinar series, the team explores how IT leaders can shift from reactive firefighting to a proactive, structured approach that drives measurable business value. They cover the key pillars of DEXOps—from people development and process rigor to technology selection, communication strategies, and leadership alignment. You’ll hear why DEXOps isn’t a side project or “hobby,” but a mission-critical discipline, as essential as security or uptime. Whether you’re a lean IT team looking for efficiencies or a mature organization ready to scale, this conversation breaks down the theory and practice behind making DEX real in day-to-day operations. Plus, get a preview of upcoming webinars and certifications to help you build your own DEXOps journey.Check out episode 1 of the DEXOps webinar series on demand here Check out episode 2 of the DEXOps webinar series on demand hereRegister for episode 3 LIVE hereGet the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experience

Tim and Tom are joined by Ben Eubanks, Chief Research Officer at Lighthouse Research & Advisory, bestselling author of Artificial Intelligence for HR, and a leading thinker on the intersection of people, technology, and the future of work. Together they explore how AI is reshaping HR — not only in how the function operates day-to-day, but also in how it redefines HR’s outward-facing strategic role in organizations.Learning more about Ben’s research and insights here: lhra.ioRead Nexthink's study on AI, HR, and IT here: https://nexthink.com/resource/its-new-mandate-the-science-of-productivity-part-2Read about AI's impact on creativity here: https://techxplore.com/news/2024-10-explores-impact-llms-human-creativity.htmlBook your ticket for Nexthink Experience Boston or London here: https://experience.nexthink.com/london

Back again for the last installment of this story! Here's the season finale of Tim Flower's brand new IT mystery series, Parallel. Knowledge is power—until you forget.In the midst of troubleshooting performance and productivity issues, the team at Zentech found yet another problem – Employees struggling with constant change and not able to leverage the apps they need to get their job done. Across industries, employees are struggling with the relentless pace of technology changes, especially with AI. And I’ve seen it as I travel the world talking with executives and tech leaders – they’re all concerned not only with IT’s ability to transform quickly, without breakage, but also with their employee’s ability to keep up with the pace and volume of change. Training sessions forgotten, new systems replacing old ones overnight, and IT teams overwhelmed with employees who simply can’t keep up.  At Zentech, the story is no different.Join us as we investigate the unseen breakdown of knowledge retention and the chaos it leaves behind - in Episode 5 - The Forgotten.Starring the Reality Bytes crew: Tim Flower, Tom McGrath, Meghan Brake, Oriana Ott, Sean Malvey, and Kathryn Shea.

In this episode, Tom speaks with Tania Benade-Meyer, founder of Unstructured, about the power of unstructured data, the shift from SLAs to XLAs, and what it takes to be an “enlightened leader” in 2025.From Starbucks’ gluten-free perception problem to Gen Z’s naturally inclusive leadership style, Tania shares research-driven insights into how perception, trust, and consistent action are reshaping the modern workplace—and driving better Digital Employee Experience (DEX). Along the way, you’ll get a masterclass in what great 21st-century leadership looks like: how social listening can predict human behavior, why XLAs reveal more than traditional metrics, and the tell-tale signs of harmful leadership—where words and actions don’t align.Connect with Tania Benade-Meyer: LinkedIn | Unstructured.coGet the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experience

Back AGAIN by popular demand! Here's episode 4 of Tim Flower's brand new IT mystery series, Parallel. Stay up to date with ALL new episodes of Parallel, as they're released, right here (https://www.spreaker.com/podcast/parallel--6616391)The team at Zentech has been hard at work investigating a murder. This time it's actually time that's the victim, and everyone is a suspect - especially the VDI team. "The Foundation" makes another appearance, and the team gets closer to uncovering the source of many of their recurring IT issues, with the help of an AI assistant and a very persistent DEX team.Join us for episode 4, The Virtual Murder.Starring the Reality Bytes crew: Tim Flower, Tom McGrath, Meghan Brake, Oriana Ott, Sean Malvey, and Kathryn Shea.

Tom and Tim are joined by the brilliant Mrinal Rai—Executive Client Advisor at Pomeroy, longtime industry analyst, and award-winning graphic novelist.Together, they explore the future of Digital Employee Experience (DEX) through the lenses of creativity, AI innovation, and enterprise transformation. Mrinal shares his journey from analyst to advisor, his artistic inspirations, and his unique perspective on how empathy and digital adoption platforms (DAPs) are critical to achieving real business outcomes.Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experienceDownload Part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era',  free of charge right here Download Part 2, ‘The Experience Silo: HR, IT, and the Digital Workplace’ here