In a full-circle moment for The DEX Show, Tom and Tim welcome guest speaker, Forresterâs new Digital Workplace & DEX analyst, Christy Punch, for her first podcast in the roleâechoing the showâs very first Forrester guest back in 2020.
The timing is bittersweet: itâs also Tim Flowerâs final month as co-host, marking a major transition for the podcast. Christy draws on two decades as a practitioner to unpack why DEXOps is now essential: post-pandemic tool sprawl, fragmented experiences, and the need to connect experience data to business outcomes. The trio explores cross-functional governance over âone-team ownership,â and Tom and Tim ultimately discuss how agentic AI (and Nexthink Spark) accelerates the shift from reactive support to proactiveâand increasingly predictiveâexperience operations.
Learn more about Spark, The Worldâs Most Powerful DEX Agent for Employees here Download The First Annual Workplace Productivity Report here 
The DEX Show: A Show for IT Change Makers