In this discussion, Vedant Sampath, the CTO at Nexthink, and Samuele Gantner, the Chief Product Officer, delve into the transformative power of AI in enterprise IT. They reveal how AI is reshaping product development with new tools and methodologies. The guests introduce a three-pillar framework focusing on AI for IT, employees, and businesses, aiming for zero tickets and measurable ROI. They emphasize the importance of trust in AI agents and discuss proactive strategies for issue resolution, positioning Nexthink as a leader in the AI landscape.