Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10
Introduction
00:00 • 2min
The Power of Customer Experience, Five Elements to Make an Impact
02:27 • 3min
The Five Elements of Customer Experience
05:06 • 4min
Customer Experience Is the Overflow of Employee Experience
09:11 • 6min
Customer Experience - What's Interesting About This?
14:52 • 4min
What Are Your Thoughts on That?
18:49 • 4min
How Do We Reduce Costs?
23:19 • 4min
How Do Leaders Foster Curiousness and Creativity in Frontline Employees?
27:20 • 5min
We All Have the Power to Make Positive Impact
32:50 • 5min
The Power Customer Experience by Elizabeth Dixon
37:34 • 2min