The Power of Customer Experience, Five Elements to Make an Impact

You were the principal lead for strategy, hospitality, and service design at Chick-fil-A. You're passionate enough about customer experience that you wrote your book. The Power of Customer Experience, Five Elements to Make an Impact is published by Simon & Schuster.

Transcript

Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!

Get the app