
5 Elements of Exceptional CX
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How Do Leaders Foster Curiousness and Creativity in Frontline Employees?
I think it's very natural that creativity gets stifled. The best thing as leaders we can do is to just say, tell me about it. Like open up the space, give enough oxygen in the room for people to share their ideas. We don't have to act on it, but let's at least be able to talk about it. Sometimes pursuing those risks means we're not gonna nail it every time.
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