Second in Command: The Chief Behind the Chief with Cameron Herold

Ep. 159 - Dialpad COO, Jason Yang

May 2, 2021
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1
Introduction
00:00 • 2min
2
The Importance of Telephony in the Contact Center Industry
02:10 • 3min
3
The Impact of COVID on the Industry
05:17 • 3min
4
The Transformation of Call Centers and Contact Centers
08:16 • 3min
5
Dialpad: A Business Communication Platform for Modern Business
10:47 • 2min
6
COVID and the Mid Market Enterprise Segment
12:29 • 2min
7
The Ups and Downs of the Recent Round
14:42 • 2min
8
The Misunderstood Role of the COO
16:15 • 2min
9
How to Have a Good Working Relationship With a CEO
18:44 • 2min
10
How to Be a Successful Startup
21:00 • 2min
11
Mia Middle East and Asia
22:35 • 2min
12
The Ups and Downs of Being Focused
24:20 • 2min
13
How to Deal With a Layoff
25:53 • 3min
14
How to Communicate With Survivors
28:50 • 2min
15
How to Quickly Move Away From the Rift and Move Forward
30:25 • 2min
16
How to Prevent Yourself From Being Pulled Into the Minutiae
32:20 • 3min
17
How to Be a Better Leader
35:12 • 2min
18
The Importance of Situational Leadership
36:56 • 3min
19
How to Use Data to Run a Business
40:08 • 2min
20
T-Mobile's Deal With Sprint
42:14 • 3min
21
How to Make Changes in Your Life
44:53 • 2min