Ep.9. Data Analytics to Grow Subscription App to 50M+ Monthly Users. Olga Berezovsky, MyFitnessPal
Jan 30, 2023
auto_awesome
Olga Berezovsky, a Top 25 Data Science influencer, shares her insights from MyFitnessPal, a leading fitness app. She discusses the importance of a strong analytics team structure and the essential metrics for subscription growth. Olga delves into A/B testing strategies and the right tools for effective user analytics, emphasizing retention and win-back campaigns. She also highlights the complexities of subscription pricing and the critical role of data in driving user engagement and app performance.
MyFitnessPal's analytics team utilizes advanced tools like Snowflake and Amplitude to analyze user behavior and optimize engagement metrics.
Key performance indicators such as conversion rates and user churn rates are essential for tracking the health of subscription apps.
Deep dives
The Role of Product Analytics in Business Growth
The analytics team at MyFitnessPal focuses on understanding how product features influence business growth and customer engagement. This team, which operates as part of a larger business intelligence framework, is responsible for creating key performance indicators (KPIs) that monitor the health of the product and the overall business. The team conducts various experiments to assess how changes in the product can affect user interaction and subscription metrics. By analyzing user behaviors, particularly around food logging, the team seeks to develop a deeper understanding of customer needs and preferences.
Infrastructure and Tools for Data Handling
MyFitnessPal employs a robust data infrastructure to manage the vast amounts of data generated by its 15 million users. Utilizing tools like Snowflake for data storage and Tableau for reporting, the team ensures that they have the requisite capabilities for advanced analysis. Amplitude serves as the primary tool for product analytics and experimentation, with its suite of features allowing for deep insights into user interactions. The careful selection of tools reflects a balance between reliability for enterprise needs and flexibility for ongoing development and experimentation.
Key Metrics for Subscription-Based Apps
For subscription-based applications, certain key metrics are essential for tracking user engagement and business performance. The primary metrics discussed include the conversion rates from app installs to trials, trials to paid subscriptions, and user churn rates. These metrics provide a comprehensive view of the customer journey and help in assessing the overall health of the service. Additionally, frequent food logging by users is established as a North Star metric, indicating the application’s effectiveness in promoting healthy habits and user retention.
06:40 - top 3 crucial metrics for subscription apps
08:00 - MyFitnessPal's north start metric
09:40 - A/B testing: tools and processes
14:26 - subscription pricing A/B testing
20:16 - retention
27:00 - win back campaigns
Olga Berezovsky is Top 25 Data Science and Analytics influencers and content creators by IBM and Databand.ai. MyFitnessPal is #5 is in rating of the best weight loss apps and fitness apps, helping nearly 1 million members reach their nutrition and fitness goals every year. Check out https://qonversion.io/, the leading mobile subscription management platform.
Get the Snipd podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share & Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode