083. Steven Rogelberg: Why One-on-One Meetings Are Vital to Cultural Health and How to Make Them Better
Dec 14, 2023
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Meet Steven Rogelberg, a leadership expert who discusses the key elements of effective one-on-one meetings and the importance of creating a psychologically safe environment. Learn about intentional questions, the 'listing' approach, and giving feedback constructively. Discover why cancelling one-on-one meetings sends a negative cultural message. Check the show notes for a free guide and Steven's book 'Glad We Met'.
One-on-one meetings are crucial for employee thriving, managerial success, and team performance, providing engagement, support, and obstacle removal.
Creating a psychologically safe environment in one-on-one meetings is essential for valuable conversations, fostering active listening, and soliciting feedback to strengthen the feedback process.
Deep dives
The Importance of One-on-One Meetings
One-on-one meetings are essential for employee thriving, managerial success, and team performance. These meetings provide an opportunity for engagement, support, and obstacle removal for employees. They also allow managers to assess and address the needs of their team members. One-on-one meetings are a foundational element of a learning culture within an organization. By promoting individual growth and development, these meetings contribute to both personal and organizational success.
Creating a Psychologically Safe Environment
To ensure valuable conversations in one-on-one meetings, it is crucial to create a psychologically safe environment where employees can share openly and honestly. Managers should encourage employees to discuss a wide range of topics, including practical and personal needs. Fostering active listening, clarification, and exploration of ideas can enhance the employee experience. By soliciting feedback and asking for ways to improve support, managers can strengthen the feedback process and maintain continuous dialogue with their employees.
Effective Practices and Strategies in One-on-One Meetings
In one-on-one meetings, managers can follow various approaches for agenda setting. These include a listing approach, where both the employee and manager provide a list of topics to discuss, or a core question approach, where a set of key questions guides the conversation. Managers should prioritize meaningful discussions beyond status updates and address long-term issues. Feedback plays a vital role in one-on-one meetings, as constructive feedback can be seen as a gift rather than a criticism. One-on-ones also serve as a foundation for performance appraisals, ensuring that individuals are not caught off guard and promoting real-time learning and growth.
Steven Rogelberg is a leadership expert who was motivated to write his book ‘Glad We Met: The Art & Science of 1:1 Meetings’ due to the lack of strong treatment around the importance of these activities. Steven is the Chancellor's Professor at the University of North Carolina at Charlotte. He is also a professor of Organizational Science, Management, and Psychology and the founding Director of Organizational Science at UNC, Charlotte.
Tune in as we discuss:
The key elements of effective one-on-one meetings
Creating a psychologically safe environment
Why you should not cancel one-on-one meetings
What are some of the best intentional questions and response choices?
The ‘listing’ or ‘core question’ approach
How to give feedback constructively and empathetically