Employees first, customers second

In 'Employees First, Customers Second', Vineet Nayar presents a groundbreaking approach to management by inverting the traditional organizational pyramid.

By prioritizing employees' happiness and well-being, companies can create a positive work environment that leads to superior customer service and long-term success.

This book chronicles HCL Technologies' transformation journey, highlighting the importance of trust, transparency, and employee empowerment in achieving business goals.