#7185
Mentioned in 4 episodes

Deploy Empathy

A Practical Guide to Interviewing Customers
Book • 2021
Deploy Empathy is a comprehensive guide that teaches the skill of empathetic customer interviewing.

The book emphasizes the importance of entering the customer's world, understanding their perspective, and suspending judgment to uncover new information.

It provides tactical advice on phrasing questions, using validating statements, mirroring and summarizing customer responses, and avoiding biases.

The book includes real-life examples, templates for pre- and post-interview interactions, and additional resources to help practitioners conduct effective customer interviews.

It is highly recommended for entrepreneurs, product developers, and anyone looking to improve their customer interaction skills.

Mentioned by

Mentioned in 4 episodes

Mentioned by
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Rob Walling
as one of the speakers in MicroConf Europe.
95 snips
Episode 779 | 10 Myths Most SaaS Founders Believe
Mentioned by
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Rob Walling
as a supplementary resource for product development.
83 snips
Episode 768 | Reacting to Controversial Startup Advice
Recommended by
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Arvid Kahl
for its helpful scripts on conducting customer interaction conversations.
61 snips
373: Delete Your Backlog
Mentioned by
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Rob Walling
as one of the speakers at MicroConf Europe.
58 snips
Episode 777 | Why Retiring Might Be the Worst Goal for Entrepreneurs

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