#36213
Mentioned in 3 episodes

The human edge

Book • 1989
Author
Harvard University. Graduate School of Education
Author
Linda Susan Myers

Mentioned by

undefined
 Josiah Mackenzie
undefined
 Pete

Mentioned in 3 episodes

Mentioned by Josiah Mackenzie as written by the guest of the podcast episode.
Creating a Culture of Welcome: How We Engaged Employees to Delight Guests - Edward Mady
Mentioned by Josiah Mackenzie as the author of the book on leading through crisis.
Thriving Under Fire: How Strong Leaders Navigate Crisis with Clarity, Character, and Culture - Edward Mady
Recommended by Josiah Mackenzie , who mentions that it is linked in the show notes.
From Fear to Respect: Leadership Lessons from Working with the "Queen of Mean" - Edward Mady
Mentioned by Josiah Mackenzie as the book authored by Edward Mady.
Winning as a Team: What Baseball Can Teach Hospitality Leaders About Culture and Performance - Edward Mady
Mentioned as a book on the human impact and interaction with AI.
009 - Tools, tools, tools
Mentioned by Edward Mady as being foundationally based on the Baldrige process and the Ritz-Carlton culture.
Ritz Carlton Founder Horst Schulze Made Me a GM at 36: Here's What I Learned - Edward Mady
Mentioned by Pete , it focuses on how to be human in a world of AI.
010 - The Death of the Sunk Cost Fallacy
Mentioned by Josiah Mackenzie as a book on leadership.
Leading Under Pressure, Building Relationships & the Power of Fellowship in Hospitality - Edward Mady
Mentioned by Josiah Mackenzie as an upcoming book by Edward Mady.
Why Hospitality Legend Edward Mady Relies on His "Personal Board of Directors"

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
 Get the app