Hospitality Daily Podcast Ritz Carlton Founder Horst Schulze Made Me a GM at 36: Here's What I Learned - Edward Mady
Jul 1, 2025
Edward Mady recounts his transformative experience under Ritz Carlton founder Horst Schulze. He delves into luxury hospitality leadership, emphasizing the values of hard work, dedication, and a service-first culture. Additionally, Mady underscores the essence of teamwork and shares inspiration from General Colin Powell. The conversation is filled with actionable insights that aim to enhance both personal and team development in the hospitality industry.
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Edward Mady's Early Career Story
- Edward Mady was made general manager of the Ritz-Carlton New York at 36 by Horst Schulze.
- He learned the importance of precision, hard work, and culture building under Horst's leadership.
Baldrige Process Shapes Ritz Culture
- The Malcolm Baldrige process was key in shaping Ritz-Carlton's culture and quality standards.
- It provided a robust framework for brand recognition and operational excellence.
Outwork to Stand Out
- Outwork everyone and match Horst's precision to gain recognition.
- Hard work and dedication set you apart in luxury hospitality.
