Hospitality Daily Podcast Thriving Under Fire: How Strong Leaders Navigate Crisis with Clarity, Character, and Culture - Edward Mady
Jul 3, 2025
Discover how effective leaders navigate crises with clarity and character. The discussion highlights the importance of recognizing crises and fostering a strong team culture. Learn about the hidden challenges in hospitality management and the critical role of open communication. Edward Mady emphasizes the power of shared insights to empower teams and enhance collaboration. Perfect for anyone looking to turn crisis into opportunity while maintaining a humane approach in their leadership!
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Lead with Calm Clarity
- Face crises with calmness and clarity, not false certainty.\n- Protect the names and reputations of your team as they are your most valuable assets.
Train Teams for Crisis
- Train and build your team continuously so they can perform under pressure.\n- In a crisis, you fall to the level of your training and the strength of your people, not your plans.
Recognize Crisis Early
- Many leaders fail in crisis because they don’t even recognize they are in one.\n- Defining the crisis clearly and communicating it builds understanding and unity to survive and thrive.
