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Josiah Mackenzie
Host of the Hospitality Daily Podcast, aiming to help listeners reconnect with their passion for the hospitality industry. He is also working on Hoteldata.com.
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Aug 6, 2024
• 10min
Why Guest Relationships Are The Key to Unlocking Revenue Today - Josiah Mackenzie [Guest Experience Research Series]
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Josiah Mackenzie is a researcher focused on guest experience in the hospitality sector. He shares valuable insights on how evolving guest expectations, especially post-COVID, demand a stronger focus on relationship-building. He emphasizes the direct link between guest satisfaction and financial performance, revealing that enhanced experiences lead to better reviews and increased revenue. Mackenzie also discusses the challenges hotels face, like staffing shortages and data management, and how overcoming these can unlock significant profitability.
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