The Good Leadership Podcast

Dr. Michael Roberto is the Trustee Professor of Management at Bryant University in Smithfield, RI. He joined the tenured faculty at Bryant after serving for six years on the faculty at Harvard Business School. He has also has been a Visiting Associate Professor of Management at New York University's Stern School of Business. His research focuses on decision making, teamwork, and leadership. He has published three books, the latest of which is titled Unlocking Creativity (Wiley, 2019), Why Great Leaders Don't Take Yes For An Answer (2nd edition published in 2013), and Know What You Don’t Know (published in 2009). He also has developed three Great Courses lecture series, the best-selling Everest Leadership and Team Simulation, and the award-winning Columbia’s Final Mission multi-media case study about the 2003 space shuttle accident. Dr. Roberto has taught in the leadership development programs and consulted at a number of firms including Mars, Deloitte, Google, Target, Apple, FedEx, Disney, Morgan Stanley, IBM, Wal-Mart, Amica, and Textron. He’s also presented at numerous government organizations including the FBI, NASA, Joint Special Operations Command, the Air War College, and West Point. He received an A.B. with honors from Harvard College in 1991. He earned an M.B.A. from Harvard Business School in 1995, graduating as a George F. Baker Scholar. He also received his doctorate from Harvard Business School in 2000. Dr. Michael Roberto's Books: https://www.professormichaelroberto.com/unlockingcreativity - Learn more about IMS and future sessions with thought leaders like Dr. Michael Roberto: https://ims-online.com/ Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm Relevant IMS Leadership and Management Articles https://blog.ims-online.com/ Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/ Chapters: (00:00) Introduction (01:27) Building and sustaining competitive advantage (02:39) Tool: Porter’s five forces framework (04:17) Airline industry analysis using Porter’s five forces (05:35) Barriers to entry (08:02) Bargaining power of customers (12:33) Competitive rivalry (16:21) Competitive advantage: Low cost players (18:21) Ryanair example (20:07) Differentiation strategy of Starbucks vs. Ducati (23:04) Identifying a company’s strategy through their financial statements (24:31) Tailor your processes and capabilities (27:17) External threats to sustainable competitive advantage (29:07) How Apple differentiates (30:44) Apple’s razor and blade strategy (32:47) Trader Joe’s example (36:21) Fitness industry example (39:17) Viking Cruises example (42:30) Key takeaways

BJ Fogg, PhD, founded the Behavior Design Lab at Stanford University. In addition to his research, Fogg teaches industry innovators how human behavior really works. Based on 20 years of research and Fogg’s experience coaching more than 40,000 people, his NYT best-selling book, Tiny Habits, cracks the code of habit formation and is full of proven ways to transform your life. BJ Fogg's Books: https://www.amazon.com/s?i=stripbooks&rh=p_27%3ABJ+Fogg+PhD&s - Learn more about IMS and future sessions with thought leaders like BJ Fogg: https://ims-online.com/ Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm Relevant IMS Leadership and Management Articles https://blog.ims-online.com/ Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/ Chapters: (00:00) Introduction (01:03) What is a habit? (01:36) Benefit of having habits (02:35) Autopilot habits (03:46) Tool: Habit formation (06:11) Habits help with identity change (08:29) Tip: Behavior change (09:47) Relationship between motivation and ability (12:36) Tiny habits behavior model (20:16) Emotions create habits (22:45) Learn how to self reinforce (26:09) How to get rid of bad habits (30:07) Maui habit (30:46) Conclusion

Dr. Ruth Gotian is the Chief Learning Officer and Assistant Professor of Education in Anesthesiology and former Assistant Dean of Mentoring and Executive Director of the Mentoring Academy at Weill Cornell Medicine. She has been hailed by the journal Nature and Columbia University as an expert in mentoring and leadership development and is currently a contributor to Forbes and Psychology Today where she writes about 'optimizing success'. In 2021, she was one of 30 people worldwide to be named to the Thinkers50 Radar List, dubbed the Oscars of management thinking and is a semi-finalist for the Forbes 50 Over 50 list. Dr. Gotian regularly publishes in such journals as Nature, Scientific American, Academic Medicine, Psychology Today, Forbes and Harvard Business Review. She is also the author of the book, The Success Factor: Developing the Mindset and Skillset for Peak Performance. Dr. Gotian's Books: https://www.ruthgotian.com/book - Learn more about IMS and future sessions with thought leaders like Dr. Ruth Gotian: https://ims-online.com/programs Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm Relevant IMS Leadership and Management Articles https://blog.ims-online.com/ Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/ Chapters: (00:00) Introduction (01:08) Ruth’s interest in optimizing success (03:52) High achievers (05:48) Nature vs. nurture (08:40) Valence of velcro vs. teflon (11:08) Tool: Success is all about mindset (14:10) Dreamers vs. high achievers mindset (17:38) Success is a moving target (20:25) Tip: Create your own mentoring team (25:37) Tip: Ways to identify a right mentor (30:19) Focus on solving the present problems  (31:32) Don’t shy away from feedback (33:20) How to build courage (36:30) Importance of work ethic (38:04) Key takeaways (38:48) Conclusion

As a speaker and author, Ann prepares people to execute powerfully in ever-changing environments. From keynotes to executive retreats, Ann influences audiences with her experiences and her 25 years of leadership. She is the author of four books: Ambition on a Mission (2007), Moxie for Managers (2011), Why Mentoring Matters (2013), and The Joy of Mentoring (2015). They have become popular books for companies that are committed to creating strong leaders and strong cultures in this fiercely competitive marketplace. As a former Silicon Valley corporate attorney and a current CEO, Ann knows people from many dynamics. Working alongside some of the best and brightest lawyers, entrepreneurs, VCs, and business owners, Ann incorporated companies, negotiated mergers, managed venture-backed financings, and held the hands of many anxious CEOs, and loves it. Ann's Books: https://anntardy.com/books/ - Learn more about IMS and future sessions with thought leaders like Ann Tardy: https://ims-online.com/programs Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm Relevant IMS Leadership and Management Articles https://blog.ims-online.com/ Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/ Chapters: (00:00) Introduction (01:13) Ann’s background (03:30) Origin story of Moxie for Managers (05:38) All employees have a level of influence (06:32) Human beings first, managers second (07:25) Difference between leading and managing (10:21) Tool: Managing expectation and expectation gaps (16:30) Tip: Be a thought partner with your boss (17:31) Tip: Give feedback often (20:43) Tip: Being intentional and deliberate with feedback (22:31) Tool: Becoming a better delegator (25:42) Building trust and connection with colleagues (29:36) Tip: Be more vulnerable with colleagues (32:06) Tool: Utilize PechaKucha to build connection with others (35:33) Experiment to become a better leader (35:56) Conclusion

Patrick Donadio is an executive coach and author of "Communicating with IMPACT". He has coached two generations of leaders and their organizations to use his IMPACT process to communicate with clarity, lead more effectively, present with power, and improve results. For the past 30 years, Patrick has empowered audiences nationally and internationally. He has trained thousands of people, in a vast array of industries, from Fortune 100 companies to associations and governmental organizations. As an educator, he has taught communications at the University of Notre Dame, The Weatherhead School of Management, The Ohio State University, and The John Glenn College of Public Affairs. Patrick's expertise has been featured in the media including: NBC TV, TIME, Psychology Today, Smart Business, Money, The Huffington Post, Columbus CEO, and numerous industry journals. Communicating with IMPACT Book: https://patrickdonadio.com/product/communicating-with-impact/ - Learn more about IMS and future sessions with thought leaders like Patrick Donadio: https://ims-online.com/ Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) -https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm Relevant IMS Leadership and Management Articles - https://blog.ims-online.com/ Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/ Chapters: (00:00) Introduction (01:06) Patrick’s background (02:30) Virtual communication difficulties (03:20) Communication best practices (05:43) Tool: Laser focused intention (07:39) Message stage (11:05) How to peak curiosity during communication (12:20) Tool: Push vs pull language (13:54) Effective call to actions with written and verbal communication (15:41) Written and email communication (16:26) Tip: Make a meaningful subject line (17:24) Tip: Write concisely (18:45) Activation stage (21:12) Tip: Active listening (27:15) Storytelling (28:37) Clarification stage (31:37) Transformation stage (33:23) Tip: Dealing with a difficult issue or a person (35:59) Key takeaways (36:54) Conclusion

John Baldoni is an internationally-recognized keynote speaker and author of 16 books that have been translated into ten languages. Thinkers 360 named John its No. 1 Thought Leader in Coaching in 2023 and a Top 10 Thought Leader for both Leadership and Management in 2022. Global Gurus ranks John a Top 15 global leadership expert, a list he has been on since 2007. In 2021, the International Federation of Learning and Development named John a World-Class Mentor and named him to its Hall of Fame. In 2018 Inc.com named John a Top 100 speaker and Trust Across America honored John with its Lifetime Achievement Award for Trust. In 2014 Inc.com listed John as a Top 50 leadership expert. John is also a member of the renowned 100 Coaches, a group of executive coaches and thought leaders from the worlds of business, academia and social service. 100 Coaches was founded by Marshall Goldsmith. John Baldoni's Books: https://www.amazon.com/stores/John-Baldoni/author/B001IXS1FO - Learn more about IMS and future sessions with thought leaders like John Baldoni: https://ims-online.com/ Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) -https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm Relevant IMS Leadership and Management Articles - https://blog.ims-online.com/ Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/ Chapters:

Dr. Heidi Hanna is the Chief Energy Officer of Synergy Brain Fitness, a company providing brain-based health and performance programs to individuals and organizations, an instructor at Harvard Extension, and a Fellow and Advisory Board Member for the American Institute of Stress. She is a New York Times bestselling author who has written seven books, including The Sharp Solution, Stressaholic, Recharge and What's So Funny About Stress? Dr. Heidi has been featured at many global conferences including the Fortune Magazine Most Powerful Women in Business Summit, ESPN Leadership Summit and the Million Dollar Round Table. Her clients have included Google, Starbucks, Microsoft, Principal Insurance, Morgan Stanley, Ameriprise, and WD40 as well as the PGA Tour, and the National Football League. Dr. Heidi is also a Certified Humor Professional with the Association for Applied and Therapeutic Humor although she won't admit she's funny. Dr. Hanna's Books: https://heidihanna.com/stress-toolkit/ - Learn more about IMS and future sessions with thought leaders like Dr. Heidi Hanna: https://ims-online.com/ Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm Relevant IMS Leadership and Management Articles - https://blog.ims-online.com/ Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/ Chapters: (00:00) Introduction (00:56) Heidi’s background (03:42) Brain-body connection (06:26) Aligning your heart and brain (09:31) Behavior change happens gradually over time (10:59) Dedicate time to recharge (14:23) The power of the breath (17:37) Mindfulness (18:29) Engage your heart (20:19) Tip: Write a purpose statement each morning (23:32) Spend time in the present moment (26:55) Minimize multitasking (29:37) Tool: Diet and 3 P's of diet (32:19) Importance of sleep (35:27) Tip: Build community into your life (39:40) Key takeaways (40:56) Conclusion

Chester Elton is a #1 New York Times Bestselling Business Author, Organizational Culture, Employee Engagement and Leadership Expert. One of today's most influential voices in workplace trends, Elton has spent two decades helping clients engage their employees to execute on strategy, vision, and values. In his provocative, inspiring, and always entertaining talks, Elton provides real solutions to leaders looking to build culture, drive innovation, and enhance wellness. Elton's work is supported by research with more than one million working adults, revealing the proven secrets behind high-performance cultures and teams. He has been called the "Apostle of Appreciation" by Canada's Globe and Mail, "creative and refreshing‚" by the New York Times, and a "must read for modern managers" by CNN. Elton is co-author of the multiple award-winning bestselling leadership books including All In, The Carrot Principle, Leading with Gratitude and Anxiety at Work. His books have been translated in more than 30 languages and have sold more than 1.6 million copies worldwide. Elton is often quoted in publications such as the Wall Street Journal, Washington Post, Fast Company and the New York Times. He has appeared on NBC’s Today, CNN, ABC, MSNBC, National Public Radio and CBS's 60 Minutes. Chester Elton's Books: https://www.amazon.com/Chester-Elton/e/B001H6WCT8/ - Learn more about IMS and future sessions with leaders like Chester Elton: https://ims-online.com/programs Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm Relevant IMS Leadership and Management Articles https://blog.ims-online.com/ Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/ Chapters: (00:00) Introduction (00:53) Chester’s journey to writing “Anxiety at Work” (04:04) Anxiety vs. stress (06:06) Impact of anxiety on different generations (07:38) Duck syndrome (10:54) Stories about Chester’s Dad (13:27) Tools: Mastery and social support (20:48) Tip: Lead through uncertainty (23:05) Tip: Give constructive feedback (25:17) Conclusion

Sydney Finkelstein is the Steven Roth Professor of Management at the Tuck School of Business at Dartmouth College. He holds degrees from Concordia University (Montreal), the London School of Economics and a Ph.D. from Columbia University. Professor Finkelstein has published more than 25 books and 100 articles, including the bestsellers Why Smart Executives Fail and Superbosses: How Exceptional Leaders Master the Flow of Talent, which LinkedIn Chairman Reid Hoffman calls the "leadership guide for the Networked Age." Dr. Finkelstein's Books: https://www.amazon.com/stores/Sydney-Finkelstein/author/B001H6QOEM - Learn more about IMS and future sessions with thought leaders like Dr. Sydney Finkelstein: https://ims-online.com/ Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm Relevant IMS Leadership and Management Articles https://blog.ims-online.com/ Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/ Chapters: (00:00) Introduction (01:05) Superbosses background (02:43) Superbosses across different industries (06:23) 3 types of Superbosses (10:21) Superbosses are everywhere and aren’t always in leadership positions (12:39) Tip: Advice to people early in their careers (15:01) Coaching, delegating, and vision (16:52) Tool: Habits of SuperBosses (21:28) Motivating employees (23:36) Galvanize employees around a vision (26:08) The why of your business and work (28:05) Leadership is not linear (29:37) What Superbosses look for in other people (32:55) Untapped talent pools (35:01) Conclusion

Don Brown dedicates his career to 'helping people with people' in leadership, sales, and customer service. He has written and co-authored several books including Bring Out the Best in Every Employee - How to Engage Your Whole Team by Making Every Leadership Moment Count. Bilingual and experienced at the executive and line-level alike, you see the results of his work across dozens of industries, including brewing, automotive, airline, banking, and medical equipment. Don's speaking and coaching clients include Ford Motor Company, Anheuser-Busch, United Airlines, Harley-Davidson, Jaguar Cars, and Hilton Hotels. He cherishes his start with Paul Hersey and Marshall Goldsmith and has authored books with each; What Got You Here Won't Get You There - in Sales! with Marshall, and Situational Service - Customer Care for the Practitioner with Dr. Hersey. Don's Books: https://www.amazon.com/Bring-Out-Best-Every-Employee-ebook/dp/B009T7QOWS - Learn more about IMS and future sessions with thought leaders like Don Brown: https://ims-online.com/ Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm Relevant IMS Leadership and Management Articles https://blog.ims-online.com/ Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/ Chapters: (00:00) Introduction (01:21) Don’s background (02:22) Tool: The Leader’s Protocol Model (05:09) Tool: Autonomy (06:44) Tool: Communication (11:27) Tool: Feedback (14:12) The number one leadership competency (18:20) The law of 29 (20:40) Motivating and engaging employees (25:45) Consequences (27:18) Tool: Three basic needs that motivates others (32:15) “So What Now What “reflection model (35:36) Key takeaway (37:32) Conclusion