Bring Out the Best in Every Employee with Don Brown | The Good Leadership Podcast #69

Don Brown dedicates his career to 'helping people with people' in leadership, sales, and customer service. He has written and co-authored several books including Bring Out the Best in Every Employee - How to Engage Your Whole Team by Making Every Leadership Moment Count.

Bilingual and experienced at the executive and line-level alike, you see the results of his work across dozens of industries, including brewing, automotive, airline, banking, and medical equipment. Don's speaking and coaching clients include Ford Motor Company, Anheuser-Busch, United Airlines, Harley-Davidson, Jaguar Cars, and Hilton Hotels.

He cherishes his start with Paul Hersey and Marshall Goldsmith and has authored books with each; What Got You Here Won't Get You There - in Sales! with Marshall, and Situational Service - Customer Care for the Practitioner with Dr. Hersey.

Don's Books: https://www.amazon.com/Bring-Out-Best-Every-Employee-ebook/dp/B009T7QOWS

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Learn more about IMS and future sessions with thought leaders like Don Brown: https://ims-online.com/

Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm

Relevant IMS Leadership and Management Articles https://blog.ims-online.com/

Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/

Chapters:

(00:00) Introduction

(01:21) Don’s background

(02:22) Tool: The Leader’s Protocol Model

(05:09) Tool: Autonomy

(06:44) Tool: Communication

(11:27) Tool: Feedback

(14:12) The number one leadership competency

(18:20) The law of 29

(20:40) Motivating and engaging employees

(25:45) Consequences

(27:18) Tool: Three basic needs that motivates others

(32:15) “So What Now What “reflection model

(35:36) Key takeaway

(37:32) Conclusion