Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360
Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
Episodes
Mentioned books
Sep 28, 2021 • 14min
Loyalty Live - Guy Cierzan, ICF Next
Send us a textLoyalty360's Mark Johnson interviews Guy Cierzan, ICF Next to discuss the trends in customer loyalty and customer experience, with a focus on current trends in customer loyalty fraud and gaming.
Sep 24, 2021 • 22min
Salata Salad Kitchen Rolls Out New App to Freshen Loyalty Program
Send us a textAllison Cocker is the Communications Manager at Salata Salad Kitchen, a built-to-order salad kitchen with over 80 locations.Loyalty360 CEO Mark Johnson spoke with Cocker about Salata Salad Kitchen’s loyalty and customer engagement efforts. Read the feature story HERE.
Sep 21, 2021 • 12min
Loyalty Live - Patrick Tripp, Cheetah Digital
Send us a textLoyalty360's Mark Johnson interviews Patrick Tripp, Cheetah Digital to discuss the trends in customer loyalty and customer experience, with a focus on current trends in customer loyalty fraud and gaming.
Sep 20, 2021 • 23min
Quiznos Anchored in Innovation in Loyalty Efforts
Send us a textMark Lohmann is the president of REGO Restaurant Group, which owns the Quiznos restaurant brand that offers chef-inspired sandwiches, subs, and salads at about 500 locations as well as Taco del Mar restaurants.Loyalty360 CEO Mark Johnson spoke with Lohmann about the customer engagement efforts with Quiznos and future loyalty program opportunities. Read the article HERE.
Sep 15, 2021 • 22min
VASA Fitness Using Burn & Earn Rewards Program to Promote Personal Voyages
Send us a textMindi Bridges is the Chief Brand & Marketing Officer for VASA Fitness, which has 48 locations that serve over 400,000 members across Colorado, Utah, Kansas, Oklahoma, Arizona, and Indiana.Loyalty360 CEO Mark Johnson spoke with Bridges about VASA Fitness’s customer engagement programs and how they plan to expand the brand. Click HERE to read the feature article.
Sep 14, 2021 • 23min
Loyalty360 Loyalty Live | Don Smith, Brierley
Send us a textLoyalty360's Mark Johnson interviews Don Smith, Brierley to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Sep 9, 2021 • 23min
Certified Angus Beef Growing New Steakholder Rewards™ Program
Send us a textChristy Johnson is Vice President of Branding at Certified Angus Beef, a group of family ranchers that offers the world’s first premium brand of beef.Loyalty360 CEO Mark Johnson spoke with Johnson about Certified Angus Beef’s customer loyalty and engagement programs and what their strategies are going forward. Read the interview HERE.
Sep 8, 2021 • 24min
Tim Hortons New Loyalty Program Helps Boosts Digital Sales 30%
Send us a textMatt Moore is the Vice President of Digital and Loyalty at Tim Hortons, Canada’s largest restaurant chain operating in the quick-service industry serving over 5 million cups of coffee every day, with 80% of Canadians visiting one of nearly 4,000 Tim Hortons in Canada at least once a month.Loyalty360 CEO Mark Johnson recently spoke with Moore about Tim Hortons’ customer engagement, loyalty, and rewards programs and what changes they are looking to make in the future. Read the feature article HERE.
Sep 7, 2021 • 20min
Loyalty360 Loyalty Live - Matt Kates, PrizeLogic
Send us a textLoyalty360's Mark Johnson interviews Matt Kates, PrizeLogic to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Aug 20, 2021 • 30min
Hallmark Delivers Smiles To Crown Rewards Members
Send us a textLindsey Roy is the Chief Marketing Officer at Hallmark, a $3.5 billion company that operates a diversified portfolio of businesses, including greeting cards, gift wrap, and related products, as well as the Crayola brand and three cable channels.Loyalty360 CEO Mark Johnson spoke with Roy about the customer engagement efforts at the brand and what new enhancements they have planned moving forward
