Counter Errorism

 Get to know Bill:Profile linkedin.com/in/william-scarberry-160a2256Website: https://www.gevernova.com/ or nuclear.gepower.com/ Please check out the amazing people doing amazing things on these podcasts we listen to and love:Leading Safely Podcast with Georgina Poole (yup, the same one as above)Punk Rock Safety with Ben Goodheart, Dave Provan, and Ron GanttCounter-Errorism in Diving: Applying Human Factors to Diving with Gareth LockHow Did It Make Sense? with Gareth LockThe HOP Nerd with Sam GoodmanA HOP Podcast (With No Name) with Andrea Baker and Matt FlorioHealth & Safety Conversations with Tom BournePre-Accident Investigations with Todd ConklinSafety on Tap with Andrew Barrett(Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff

Are you interested in some ideas on getting workers comfortable enough to share their experiences without fear of judgement? In this episode we chat about easing people into Psychological Safety and the importance of FOOD in these situations. You have to create the time for curiosity.Georgina's cool stuff:Profile linkedin.com/in/georginapooleWebsite georginapoole.com.au (Personal)Email georginapoole@outlook.comPodcast LEADING SAFELY with Georgina Poole Please check out the amazing people doing amazing things on these podcasts we listen to and love:Leading Safely Podcast with Georgina Poole (yup, the same one as above)Punk Rock Safety with Ben Goodheart, Dave Provan, and Ron GanttCounter-Errorism in Diving: Applying Human Factors to Diving with Gareth LockHow Did It Make Sense? with Gareth LockThe HOP Nerd with Sam GoodmanA HOP Podcast (With No Name) with Andrea Baker and Matt FlorioHealth & Safety Conversations with Tom BournePre-Accident Investigations with Todd ConklinSafety on Tap with Andrew Barrett(Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff

In this engaging discussion, Ron Gantt, a safety expert with a Ph.D. from The Ohio State University, shares his insights on trust and decision-making in high-pressure environments. He explores how to shift perspectives from viewing individuals as vulnerable to recognizing their expertise. Gantt emphasizes the importance of effective communication and curiosity during challenges. With reflections on the impact of media and personal experiences on safety perceptions, he encourages asking better questions to foster understanding and collaboration.

Part 1: Making people feel heard makes them feel empowered. Charles relishes the opportunity to remind us all of the importance of helping people feel heard and seen. Meeting Charles through LinkedIn has been a wonderful experience, and thought it would be wonderful to give you an insight into one of our conversations.  Charles and I have spoken a few times and we talk about our motivation for change and we think the "Root Cause" is a Dissatisfaction Attitude.  Beauty, family, immigration,  fear, culture, humility, and what makes us curious - it will get deep. When you meet Charles, you will learn, it's okay to get personal and let go of judgment.As a leadership tool - I want to spend a day with you and be curious - I will let go of judgment and bias and be an open book with a focus on building our relationship and I will meet you where you are (physically and emotionally). At the 10 minute mark, the book Charles discusses is "Random Noise" by Georgina Poole and Sidney Dekker.Part 2: Leadership Response MattersPower and influence are mostly controlled by the leadership team, so after an event how we move forward will greatly depend on the leadership team. There is a unique opportunity following an incident where a leader can improve the relationship and level of trust - not just for those involved, but for anyone who finds out. Please check out the amazing people doing amazing things on these podcasts we listen to and love:Leading Safely Podcast with Georgina PoolePunk Rock Safety with Ben Goodheart, Dave Provan, and Ron GanttCounter-Errorism in Diving: Applying Human Factors to Diving with Gareth LockThe HOP Nerd with Sam GoodmanA HOP Podcast (With No Name) with Andrea Baker and Matt FlorioHealth & Safety Conversations with Tom BournePre-Accident Investigations with Todd ConklinSafety on Tap with Andrew Barrett(Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff

All about Gareth Lock. PLEASE check him out on LinkedIn hereWebsite (Non-diving) : Human in the System (www.humaninthesystem.co.uk)Website (Diving):The Human Diver (www.thehumandiver.com)Podcast: Counter-Errorism in Diving: Applying Human Factors to DivingBook:  "Under Pressure" (I have the audio version!!!)Documentary: "If Only..."  (free- watch this over and over)Regarding the tool that Gareth recommends in this episode, you can get a copy of the DEBrIEF guide from: https://www.humaninthesystem.co.uk/hits-debrief-oi-2024IMPORTANT NOTE: Gareth is certainly well established in the Diving niche, but he is ALSO opening up his content and efforts into ANY organization wanting training or other consultative services.  He's an amazing instructor and content creator, and is someone you just know is bound for even more success. New addition to the CE podcast: Transitions between a few placesNew problem: Used a new tool for recording called "Otter" and it seriously affected the audio quality in places - We had to make 145 separate edit points to get it at the level where it is now. We hope it's difficult for listeners to tell. Lesson learned: We will NOT be using Otter in the future.Please check out the amazing people doing amazing things on these podcasts we listen to and love:Leading Safely Podcast with Georgina PoolePunk Rock Safety with Ben Goodheart, Dave Provan, and Ron GanttCounter-Errorism in Diving: Applying Human Factors to Diving with Gareth LockThe HOP Nerd with Sam GoodmanA HOP Podcast (With No Name) with Andrea Baker and Matt FlorioHealth & Safety Conversations with Tom BournePre-Accident Investigations with Todd ConklinSafety on Tap with Andrew Barrett(Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff

Fun fact - you may not know  Steve recently took up boxing as a positive and fun way to exercise and every inch of him was hurting when he sat down with us to record. Steve is another CHOLearning.org buddy Ken and I met this year and didn't nearly get to spend enough time with him, and this won't be the only time we chat with him with the microphone recording. He has a wonderful sense of humor and a genuine humility when it comes to talking about how nervous he was before getting on stage (at CHOL) and adding a whole segment on HOP and why humor is important. If you're an American (like me), that loves awesome accents and dialects, you're in for a treat!It's fun to be the "weird safety guy"!New KPI suggestion: How many Christmas parties do you get invited to?From Ken: Has anybody asked if the workers even know what they did was a violation? This could be a different starting point.Recipe for an awesome chat:Take one Scotsman and train him in HOP for ten years.Plant him in Australia assisting High Reliability Operations.Give him stand up comedy lessons.Invite him for a talk about anything!Please check out the amazing people doing amazing things on these podcasts we listen to and love:Leading Safely Podcast with Georgina PoolePunk Rock Safety with Ben Goodheart, Dave Provan, and Ron GanttCounter-Errorism in Diving: Applying Human Factors to Diving with Gareth LockThe HOP Nerd with Sam GoodmanA HOP Podcast (With No Name) with Andrea Baker and Matt FlorioHealth & Safety Conversations with Tom BournePre-Accident Investigations with Todd ConklinSafety on Tap with Andrew Barrett(Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff

How can we speed up causal analysis when rapid turnaround is imperative?Consider your immediate access to evidence and make sure preservation of it is important to everyone involved.Have cause and effect job aids (scenario recipe cards) and logic diagram templates ready for different types of (somewhat common) issues. (The story of the fault)For example,  a model for a story of "a damage event" or "a spill occurred" or "machine outage"Details for a starting point to understand the fault path, recovery time, expertise, validation etc.After Brian discusses the methodology, we continue to chat about causal analysis, including a little about developing effective Corrective Actions,  the problem statement, Extent of Cause and Extent of Condition, and a cool tool called CARB (Corrective Action Review Board).Heads up that this is our longest episode so far, but I didn't want you to miss all of the extra RCA info we chatted about in case you're in that space and were curious to hear it. Please check out the amazing people doing amazing things on these podcasts we listen to and love:Leading Safely Podcast with Georgina PoolePunk Rock Safety with Ben Goodheart, Dave Provan, and Ron GanttCounter-Errorism in Diving: Applying Human Factors to Diving with Gareth LockThe HOP Nerd with Sam GoodmanA HOP Podcast (With No Name) with Andrea Baker and Matt FlorioHealth & Safety Conversations with Tom BournePre-Accident Investigations with Todd ConklinSafety on Tap with Andrew Barrett(Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff

Please email us to set up an interview: James@HumanPerformanceTools.comWe hope you like the podcast and welcome any advice you have for us as we launch this journey.  Please check out the amazing people doing amazing things on these podcasts we listen to and love:Leading Safely Podcast with Georgina PoolePunk Rock Safety with Ben Goodheart, Dave Provan, and Ron GanttCounter-Errorism in Diving: Applying Human Factors to Diving with Gareth LockThe HOP Nerd with Sam GoodmanA HOP Podcast (With No Name) with Andrea Baker and Matt FlorioHealth & Safety Conversations with Tom BournePre-Accident Investigations with Todd ConklinSafety on Tap with Andrew Barrett(Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff

Jon, Ken and James speak candidly about the latest wave of awesomeness to hit a lot of places for the first time: Learning TeamsUsing respectful inquiry by examining normal work. They can be used to improve anything: Jon uses an example of "pulling overhang".Post incident review of normal work being done. Investigate differently. Not easy to do this, because of the culturally steeped traditional ways of performing incidents reviews. Learning Teams are the best way to learn from each other with people who share the same goal.Great learning team starters:"Where do you feel the next accident will happen and where will it be?""What went right""How did we recover...""How do the procedures and policies support our workers?""Where have we normalized risk?"Hidden engagement benefit: People generally like to be asked questions about the things that they do, especially when you ask "How are you successful?"Some other places use a "Pre-event" Learning Team style. You can get a better product or efficiency of a process. Constant learning at the right levels.More HOP podcasts for you to check out - thanks to Mike Petrowski for the list and thanks to all of our friends in this place cranking out new content all the time:Pre-accident Investigation Podcast w Todd ConklinThe Safety of Work w David ProvanA HOP Podcast with No Name w Adrea Baker and Matt FlorioHealth and Safety Conversations w Tim BourneSafety on Tap w Adrew BarrettThe HOP Nerd w Sam GoodmanSafety Labs w SLICELeading Safely Podcast w Georgina PooleRebranding Safety w James MacPhersonPsych Health and Safety w Peter KellyAmy Edmondson: How To Fail WellBONUS: Don't forget to check out "Punk Rock Safety" as well (adult ears only) with Ben, Dave and Ron 

Structured learning (aka Story learning - asking questions) is an amazing way to share with others different perspectives from the same event or point of time.Simplified and not overly-complicated example of story learning:Get everyone who had anything to do with the "event" in the same room.Ask: Hey lead person that seems to have made a mistake of some kind. Can you walk us through the story from beginning to end, if you don't mind sharing? Sit back and be amazed.An element of irony is in the background of this episode - Ken IS here (there is at least one random cough) with Ben and James and he is showing James how to STFU when Ben is dropping some serious wisdom. Ben Goodheart (Punk Rock Safety Podcast co-host, and Founder/Primary Consultant of Magpie Human Systems) shares a true GPS story of a pilot managing a challenge and how structured learning opened eyes to what actually happened.[Because it came up, in case you are very curious and want to follow up on the "Stoics" and "Marcus Aurelius" click here (and you're kind of a nerd if you do this)... as a matter of fact, you're probably a nerd if you're actually reading this right now... however, no worries, nerds rule the world my friend!!!]In the end of this episode, Ben reminds us that operationalizing curiosity is about learning how to ask questions better and certainty is the enemy of...Ken and James have a couple dozen people they would like to thank, starting with their families and the CHOL Superstars they frequently meet with to challenge, support, and improve ourselves. These following people are the amazing CHOL Superstar crew that regularly show us love, support, and help out when needed. We HIGHLY recommend their talents, and you can consider yourself lucky to know any of them! Please find them on LinkedIn and connect with these game-changers:Brian Hughes, SologicGeorgina Poole, WebsiteAndy Barker, Org TreeJon Schmidt, Davey TreeLauri Minton, Pantex PlantLaurin Mooney, Speaking InStephen Harvey, Origin EnergyDaniela Ontiveros, Vistra Corp.Joanne HousegoDevyn Feinman