Counter Errorism Counter-Errorism - Episode 9 - Ron Gantt
Apr 14, 2025
In this engaging discussion, Ron Gantt, a safety expert with a Ph.D. from The Ohio State University, shares his insights on trust and decision-making in high-pressure environments. He explores how to shift perspectives from viewing individuals as vulnerable to recognizing their expertise. Gantt emphasizes the importance of effective communication and curiosity during challenges. With reflections on the impact of media and personal experiences on safety perceptions, he encourages asking better questions to foster understanding and collaboration.
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Change Your Questions to Understand
- Shift your questioning from "Why did you do it this way?" to "What made doing it difficult?".
- This supports surfacing hidden expertise and improves understanding of challenges faced by workers.
Focus on Human Expertise
- Human performance issues are not about individual faults but about how people overcome work challenges.
- We should support human expertise rather than just fix perceived problems.
Brittle Systems Hide Risks
- Searching for the "broken thing" might miss the true issue; focus on what is working but potentially brittle.
- Systems relying heavily on unsupported human expertise are fragile and prone to failure under pressure.