THE ULTIMATE DENTAL PODCAST

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Dr Anikó Ball, a dental professional who transitioned from practicing dentistry to focusing on ergonomics and posture in the dental field. Anikó shares her personal journey of dealing with chronic pain as a dentist and how she discovered the Alexander Technique, which emphasises the importance of body mechanics and posture.The conversation delves into the significance of educating dental professionals about ergonomics to prevent injuries, the role of dental tools in maintaining proper posture, and the challenges faced in dental education regarding these topics.Anikó emphasises the need for a cultural shift in how dentists approach their physical health and the importance of team training in creating a supportive work environment.What you will learn:[01:20] Introduction to the Ultimate Dental Podcast[03:49] Anikó Ball's Journey in Dentistry[06:31] The Importance of Posture in Dentistry[08:51] Understanding the Alexander Technique[11:29] Cumulative Trauma and Its Effects[14:14] Changing Habits for Better Posture[16:26] Educating Future Dentists[19:03] The Need for Systemic Change in Dental Education[23:22] Understanding Posture and Its Impact[32:14] Ergonomics in Dental Practices[42:26] Promoting Health in DentistryTakeaways Dentistry can be physically taxing on the body. Chronic pain in dentists often goes unaddressed until it's severe. The Alexander Technique offers valuable insights into body mechanics. Proper posture is crucial for long-term dental practice. Cumulative trauma can lead to significant health issues over time. Education on ergonomics is lacking in dental training programs. Dental tools can impact posture and should be used correctly. Team training in ergonomics can enhance workplace health. Awareness of harmful postural habits is essential for prevention. Dentists need to prioritise their physical health to sustain their careers.Sound Bites "I need to save the profession." "By the time we feel the pain, we're damaged." "We need to break harmful postural habits."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Shawn Peers, a consultant with a background in law and business. They discuss the importance of understanding the business side of dentistry, effective scheduling, patient management, and the significance of building relationships with patients.The conversation also touches on the role of data in making informed decisions and the evolving landscape of dental marketing.Shawn emphasises the need for dentists to think like CEOs and to prioritise customer service to retain patients.What you will learn:[01:20] Introduction and Background of Shawn Peers[04:03] Transitioning from Law to Dentistry Coaching[06:42] The Importance of Business Education in Dentistry[09:24] Effective Scheduling and Practice Management[12:00] Communication and Patient Engagement[14:49] Handling Practice Transitions and Retirements[28:52] The Impact of Patient Loyalty[30:06] Data-Driven Decision Making in Dentistry[32:15] The Importance of Accountability[34:22] Understanding Patient Referrals[37:02] Adapting to Changing Marketing Strategies[39:11] The Role of Customer Service in Dentistry[43:20] Building Relationships with Patients[44:17] Creating a Positive Practice Culture[46:54] The Power of Patient EngagementTakeaways Understanding the business side of dentistry is crucial. Dentists often lack coaching in business management. Effective scheduling can enhance productivity in dental practices. Communication with patients is key to building trust. Data analysis helps in making informed business decisions. Marketing strategies must evolve with changing demographics. Building relationships with patients leads to loyalty. Transitioning practices requires careful management of patient relationships. Dentists should be proactive in their practice management. Customer service is a differentiator in the dental industry.

Dr. Lincoln Harris, founder of RIPE Global, shares his evolution from a rural dentist to a pioneer in dental education. He emphasizes the shift toward multidisciplinary training and the challenges faced in adapting to new technologies like simulation-driven learning. Lincoln discusses the critical need for clear expectations among dental associates to boost productivity and retention. He also addresses the limitations of traditional dental education and shares innovative strategies to enhance skills and confidence in new dentists, ultimately making practices more resilient.

In this episode of the Ultimate Dental Podcast, Dr. David Moffet speaks with Rita Zamora about the transformative impact of AI on the dental industry. They discuss how AI is changing the way patients find dentists, the importance of online presence and reviews, and the need for authenticity in social media marketing.Rita emphasises the significance of building trust and relationships with patients, leveraging social media for engagement, and the future role of AI in scheduling and patient interactions. The conversation highlights the evolving landscape of dental marketing and the necessity for dentists to adapt to these changes.What you will learn:[01:20] Introduction to AI in Dentistry[03:58] The Evolution of Online Presence[06:39] The Importance of Online Reviews[09:34] AI's Role in Patient Discovery[12:17] Building Trust with Authentic Content[14:58] Navigating Social Media for Dentists[17:34] The Future of AI in Dental Marketing[20:04] Creating Engaging Content for Patients[22:50] Leveraging Technology for Patient Engagement[25:20] Overcoming Shyness in Front of the Camera[27:48] The Human Element in Dentistry[30:27] Conclusion and Future OutlookTakeaways AI is revolutionizing how patients search for dental services. Online reviews significantly influence AI recommendations. Authenticity in social media is crucial for dental practices. Patients prefer real images over stock photos in marketing. Social media engagement is essential for attracting new patients. AI can streamline appointment scheduling for dental practices. Building trust with patients is more important than ever. Dentists need to showcase their team and practice online. AI is a valuable tool for attracting quality dental talent. Effective social media strategies can enhance patient relationships.Sound Bites "AI is changing how patients find dentists." "Building relationships is key in dentistry." "AI is a tool for attracting quality talent."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Jeff Gladnick, the founder of Great Dental Websites. They discuss the journey of building a successful dental marketing company, the challenges faced by dentists in marketing their practices, and the importance of patient engagement and conversion strategies.Jeff shares insights on how to effectively manage patient inquiries and the significance of understanding the dentist's perspective in marketing. The conversation also touches on the importance of patience in marketing efforts and the strategies for successful patient management.What you will learn:[01:20] Introduction to Jeff Gladnick and Great Dental Websites[03:15] The Journey of Great Dental Websites[06:27] Challenges in Marketing for Dentists[12:25] Understanding Patient Demographics and Marketing Strategies[19:33] The Importance of Retaining Clients[26:54] Navigating the Invisalign Market[29:09] Startups in Dentistry: Strategies for Success[30:02] Scaling Up: The Lean Startup Approach[31:53] Overcoming Conversion Challenges in Dental Practices[32:20] The Importance of Prompt Follow-Up[36:17] Addressing Front Desk Conversion Issues[38:01] Understanding Patient Needs and Scheduling[40:19] Creating Space for New Patient AppointmentsTakeaways Jeff Gladnick founded Great Dental Websites to help dentists avoid being ripped off by expensive web services. The company has grown significantly, serving clients in both the US and Australia. Dentists often struggle with marketing due to being too busy or perfectionist tendencies. Effective patient engagement is crucial for converting inquiries into appointments. Many dental practices miss out on potential patients due to poor phone call management. Understanding patient demographics can help tailor marketing strategies effectively. The importance of follow-up communication with potential patients cannot be overstated. Dentists should be encouraged to discuss treatment options openly with patients. Marketing efforts require patience and a long-termcommitment to see results. Successful practices often have systems in place to manage patient inquiries efficiently.Sound Bites "You should mentally commit to this." "You can always do that later." "You need to know your stats."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet speaks with dental coaches Jackie Hefty and Christa Nes-Iadicola about their transition from clinical roles to coaching dentalpractices, and the common challenges faced by dental offices, including the need for consistency, accountability, and effective communication.The conversation highlights the importance of patient retention, the role of hygiene in practice success, and the impact of team dynamics on overall practice health. Jackie and Christa share insights on how to create a positive work culture, address toxic personalities, and enhance the patient experience through comprehensive care and effective systems.What you will learn:[01:20] Introduction[02:27] Transitioning from Clinical to Coaching[04:38] Identifying Clients and Their Needs[06:42] Challenges in Dental Practices[09:03] Key Issues: Consistency and Accountability[11:23] The Importance of Patient Retention[13:41] Same-Day Dentistry: Pros and Cons[15:28] Managing Patient Expectations[18:40] Team Dynamics and Work-Life Balance[20:34] The Role of Hygiene in Practice Success[23:55] Enhancing Patient Experience[26:17] Training and Communication in Dental Teams[29:45] Addressing Toxic Personalities in the Workplace[31:52] The Importance of Comprehensive Care[34:42] Building a Unified Team Culture[38:12] Vision and Culture in Dental Practices[40:23] Effective Hygiene Systems[43:20] The Dentist's Role in Patient Relationships[45:35] Hiring for Vision and Culture[49:30] Conclusion and Contact InformationTakeaways Jackie has 19 years of experience as a dental hygienist. Christa has a background in dental office management and consulting. Many dental practices lack proper systems and processes. New office managers often struggle without training. Consistency and accountability are key issues in practices. Patient retention is more cost-effective than acquiring new patients. Same-day dentistry can lead to chaos if not managed properly. Team dynamics greatly affect practice success and employee satisfaction. Effective communication is crucial for patient understanding and trust. Addressing toxic personalities in the workplace is essential for team health.Sound Bites "We need change here." "We need to have a system in place." "It's all about the patient experience."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Terry Brock, a technology expert from Orlando Florida, about the evolution of technology and AI, its impact on various industries, especially dentistry, and the importance of continuous learning and adaptation in a rapidly changing world.They discuss innovative tools for content creation, marketing strategies, and the necessity for business acumen in the dental profession. Terry emphasizes the need for professionals to leverage AI and technology to enhance their practices and serve their clients better.What you will learn:[01:20] Introduction and Background[03:22] Terry's Journey into Technology[09:16] The Evolution of AI and Its Impact[13:50] Adapting to Change in the Workforce[15:46] Voice Dictation and Its Advancements[18:21] Exploring Cast Magic and Taja[23:47] Maximizing Engagement with Technology[25:00] Harnessing Reddit for Market Research[28:35] Deep Dive into Perplexity Labs[32:13] Leveraging Multiple AI Tools for Enhanced Content[36:20] Understanding Business Acumen in Dentistry[38:32] The Importance of Knowing Your Numbers[39:35] Utilizing AI for Continuous Learning[44:52] Adapting to Change in a Rapidly Evolving World[50:43] Resources for Staying Updated on AI ToolsTakeaways Terry's journey into technology began with audio cassettes. AI is constantly evolving and improving. Technology allows us to connect globally at low costs. Adapting to change is crucial in the workforce. Innovative tools like Cast Magic enhance content creation. AI can significantly improve marketing and engagement strategies. Research capabilities have advanced with tools like Perplexity Labs. Business acumen is essential for dentists to succeed. Continuous learning is necessary to keep up with industry changes. Community engagement fosters shared knowledge and growth.Sound Bites "Improvise, adapt, and overcome." "We need to grow bigger ears." "The world is changing rapidly."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Owen Morgan, CEO of Bioanalytics, about their innovative iSplr device [pronounced “I-sleeper”] aimed at treating sleep apnoea, particularly for patients who cannot tolerate traditional CPAP machines.They discuss the significant impact of sleep disorders on health and the economy, the advancements in dental technology, and the importance of dentists in addressing sleep-related issues.Owen shares insights on the regulatory journey of their product, and its potential to improve patient care and quality of life.What you will learn:[01:20] Introduction to Bioanalytics and Sleep Apnoea[03:16] The Impact of Sleep Apnoea on Health[05:33] The Role of Dentists in Treating Sleep Disorders[08:17] Challenges with Current Sleep Apnoea Treatments[14:11] Introducing the Bioanalytics Device the iSplr[16:51] Innovations in Sleep Apnoea Treatment[24:09] Regulatory Approvals and Market Readiness[25:47] Future Plans for Bioanalytics[34:08] Conclusion and Call to ActionTakeaways Bioanalytics is revolutionising healthcare with innovative devices. Sleep apnoea affects millions and is linked to serious health issues. Many patients struggle with CPAP machines, leading to non- compliance. Dentists have a unique opportunity to address sleep disorders. The economic burden of sleep apnoea is significant, costing billions annually. The Bioanalytics iSplr device [pronounced “I-sleeper”] is adjustable and mass-produced for accessibility. Regulatory approvals are crucial for market entry and credibility. The iSplr device offers both therapeutic and diagnostic capabilities. Investing in sleep health can lead to better patient outcomes. Dentists can enhance their practice by integrating sleep medicine into their services.Sound Bites "This device is quite a number." "Not everyone could tolerate CPAP." "It's a huge burden on our economy."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Jay Glazer from Crazy Dental, discussing the evolving landscape of the dental industry. They explore the competition between corporate dental service organizations (DSOs) and small, family-owned practices, the importance of customer service and relationships in dental sales, and the challenges faced by solo practitioners in a rapidly changing market.Jay shares insights from his journey in dental sales, emphasising the need for business acumen among dentists and the impact of group purchasing organizations (GPOs) on the industry. In this conversation, David and Jay discuss the significance of human connection in both personal and professional settings, particularly in the dental industry. They explore how small gestures can make a big difference in building relationships withpatients and colleagues.The discussion also delves into the evolving landscape of dental conferences, highlighting the shift towards specialty-focused events and the challenges faced by traditional large-scale conferences. Additionally, they touch on the impact of travel and time zones on personal and professional life, sharing anecdotes and insights on maintaining connections across distances.What you will learn:[01:20] Introduction to the Dental Industry Landscape[05:40] Jay Glazer's Journey into Dental Sales[08:20] Navigating Competition in Dental Supplies[13:33] The Impact of DSOs on Small Practices[18:29] Evolving Customer Expectations in Dental Supply[21:55] The Cost of Frequent Orders in Dental Practices[22:23] Forecasting Needs in Dental Practices[26:41] The Rise of Group Purchasing Organizations (GPOs)[30:26] Challenges Faced by Solo Practitioners[34:23] The Importance of Business Acumen in Dentistry[38:02] Building Relationships in the Dental Industry[41:30] The Importance of Human Connection[48:56] Shifts in Dental Conferences[58:05] Traveling and Time ZonesTakeaways The dental industry is polarising between corporates and small practices. Jay Glazer transitioned from the nonprofit sector to dental sales. Crazy Dental has grown significantly in sales over the years. Price, relationships, and customer service are key to success in dental supplies. DSOs are gaining market share, impacting small practices. Customer expectations for shipping and service are evolving rapidly. Frequent small orders can be costly for distributors. Forecasting product needs can help dental practices manage costs. Group purchasing organisations are emerging to support solo practitioners. Business acumen is crucial for dentists to succeed in today's market. Small gestures can significantly impact relationships. Building relationships is essential in any service industry. People appreciate being treated as human beings. The concept of relationship is diminishing in today's society. Specialty conferences are on the rise in the dental field. Large dental conferences are seeing a decline in attendance. Online communication has increased post-COVID. Networking is crucial for professional growth. Traveling can disrupt personal routines and connections. Maintaining relationships requires effort and genuine interest.Sound Bites "Patients just want to be taken care of with TLC." "There's a new movement called GPO." "You’ve got to be smart to be a dentist." "Loyalty is not there in today's society." "You have to keep bringing new people in." "People are always looking for second opinions." "Relationships in business are not going away." "Thank you for treating me like a human being." "It's just about building those relationships." "Just be nice to other people." "The concept of relationship is dying out." "We learned to do Zoom more during COVID." "It's a beauty of the world."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Dr. John Viviano, a dentist from Toronto Canada specialising in dental sleep medicine.They discuss the journey from general dentistry to a dedicated sleep practice, the importance of addressing sleep disorders including obstructive sleep apnoea, and how dentists can play a crucial role in improving their patients quality of life.Dr. Viviano shares insights on patient engagement, the effectiveness of oral appliances compared to CPAP, and the need for proper education and training in dental sleep medicine.The conversation emphasises the significant impact that sleep health has on overall well-being and the responsibilities of dentists in this field.What you will learn:[01:20] Introduction to Dental Sleep Medicine[02:57] The Journey from General Dentistry to Dental Sleep Medicine[07:34] Engaging Patients in Sleep Health[12:25] The Importance of Diagnosing Sleep Disorders[13:56] The Role of Dentists in Patient Lifespan[17:19] Understanding CPAP and Oral Appliances[24:34] Combination Therapy: CPAP and Oral Appliances[26:44] Financial Considerations in Sleep Treatment[27:38] The Impact of Alcohol and Weight on Sleep[28:57] Understanding Weight and Airway Dynamics[30:49] The Transition to Dental Sleep Medicine[33:49] The Importance of Continuing Education[35:54] Building Confidence in Sleep Dentistry[38:21] Screening Patients for Sleep Apnoea[41:15] Personal Insights on Sleep Apnoea Treatment[44:24] Educational Pathways for Dentists[47:27] The Responsibility of Dentists in Patient CareTakeaways Dr. Viviano transitioned from general dentistry to sleep dentistry after realising its impact on patients lives. In Canada, sleep apnoea is a medical disorder that requires a physician's diagnosis. Oral appliances can be an effective alternative to CPAP for many patients. Dentists can significantly improve patients quality of life by addressing sleep disorders. Education and training are essential for dentists to provide effective sleep dentistry services. Patients often drop out of CPAP treatment, highlighting the need for alternative solutions. Lifestyle factors like weight and alcohol consumption can affect sleep health. Screening patients for sleep disorders can be done quickly and easily in a dental practice. Dentists should be aware of the medical implications of sleep disorders and refer patients appropriately. The future of dentistry includes a greater focus on sleep health and its integration into general practice.Sound Bites "I want to get involved in this." "You need to understand the ins and outs." "You can screen patients in about a minute."