THE ULTIMATE DENTAL PODCAST

In this episode of the Ultimate Dental Podcast, Dr. David Moffat interviews Ishan Galapathy, who shares his journey from Sri Lanka to becoming an Australian based consultant in local and global business processes.They discuss the importance of having effective systems in place to improve productivity and profitability in businesses, and in dental practices. Ishan emphasises the need for employee engagement, the balance between automation and personal interaction, and the significance of creating memorable customer experiences.The conversation highlights the necessity of standardisation and continuous improvement in business operations, and particularly how this relates into the practice of dentistry as a business.What you will learn:[01:20] Introduction to Systems and Processes[03:55] Ishan's Journey: From Sri Lanka to Consulting[06:16] The Importance of Employee Engagement[08:42] Real-World Examples of Process Improvement[11:18] The Human Factor in Automation[13:34] Lessons from the Food Industry[15:50] The Role of Communication in Business[18:28] The Impact of Equipment on Productivity[20:35] Maintaining Human Touch in Business[27:38] The Personal Touch in Business Communication[29:36] Efficiency vs. Personalisation in Service[31:37] The Importance of Thank You Notes[33:41] Maximising Productivity in Dental Practices[36:37] Creating a Seamless Patient Experience[39:28] The Value of Experience in Service Industries[42:27] Paradigm Shifts in Business Growth[45:13] Establishing Standards for Consistency[49:15] The Need for Daily Reviews and Team CollaborationTakeaways Small tweaks at the grassroots level can result in huge changes. Investing in people is crucial for productivity. Engaging employees can unlock their potential and improve efficiency. Automation should not replace the human touch in service industries. Daily reviews can help identify and fix issues in processes. Creating memorable experiences can lead to customer loyalty. Standardisation is key to maintaining quality and efficiency. Understanding employee frustrations can lead to better workplace dynamics. Dentists should focus on maximising their time and productivity. Continuous improvement is essential for long-term success.Sound Bites "Small tweaks can result in huge changes." "Engaging employees unlocks their potential." "Standardisation is key to efficiency."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews United States based accountant Jay Malik, who specialises in working with dentists. They discuss the evolution of Jay's practice, the challenges faced by dentists today, including the impact of Dental Service Organizations (DSOs), profitability, and overhead in dental practices.They also explore the changing landscape of dental education, patient expectations, and the influence of social media on the profession.The conversation highlights the importance of financial management and the need for dentists to focus on wealth creation rather than distractions that can lead to financial strain.What you will learn:[01:20] Introduction[03:12] Jay Malik's Journey into Dental Accounting[06:37] Challenges Facing Dentists Today[09:36] The Impact of DSOs on Dental Practices[13:07] The Changing Landscape of Dental Practice Ownership[16:49] The Ethical Dilemmas in Dentistry[19:43] The Influence of Insurance on Patient Expectations[22:20] The Future of DSOs and Dental Practices[26:04] Corporate Influence on Dental Practices[27:56] Single vs. Multiple Dental Practices[30:26] Partnerships and Equity in Dental Practices[33:02] The Impact of Personal Relationships on Dentistry[35:06] Financial Stress and Lifestyle Expectations[37:16] Consumerism and Financial Decisions in Dentistry[40:23] The Role of Social Media in Dentistry[44:34] Conclusion and Resources for DentistsTakeaways Jay Malik focuses exclusively on dentists, a niche that has proven beneficial. The profitability of dental practices has decreased due to various market changes. Many dentists are burdened with high student debt and financial pressures. DSOs are changing the landscape of dental practices, often negatively impacting profitability. Dentists often lack financial education, leading to poor financial decisions. Social media influences patient expectations and perceptions of dentistry. The divorce rate among dentists is notably high, often due to financial stress. Dentists are often targeted by shady sales practices due to their higher income. Effective financial management is crucial for long-term success in dentistry. Dentists should focus on building wealth rather than chasing quick financial gains.Sound Bites "Riches are in niches." "Dentistry is a grudge buy." "95% of US dentists overpay in tax."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Dr Tom Larkin, a dentist from Lexington Kentucky, who discusses the evolution of dentistry from a reactive model to a preventive model.They explore the importance of holistic approaches, patient education, and the need for dentists to build strong relationships with their patients.Tom shares insights on the economic aspects of dental practices, the role of technology, and the future trends in dentistry, emphasising the need for change in dental education and practice management.What you will learn:[01:20] Introduction to the Changing Landscape of Dentistry[02:49] The Shift from Reactive to Preventive Dentistry[05:27] The Role of Policy and Prevention in Dentistry[08:13] The Demand for Holistic Health Solutions[10:45] Understanding the Barriers in Dentistry[12:09] The Importance of Patient Education and Relationships[13:42] Key Health Issues: Gum Disease and Sleep[16:18] The Impact of AI and Technology in Dentistry[18:49] The Future of Dental Practices and Relationships[21:17] The Importance of Continuous Learning in Dentistry[25:26] Understanding Patient Retention and Value[27:12] The Importance of Patient Education[30:16] Integrating Advanced Technologies in Dentistry[33:08] The Future of Dental Implants[37:11] The Connection Between Oral Health and Overall Health[41:47] The Need for Systemic Change in DentistryTakeaways Preventive care is essential for a healthier future. Patients are increasingly becoming more knowledgeable about their health. Building relationships with patients enhances care. Holistic approaches in dentistry can improve health outcomes. Education is crucial for both patients and dentists. Salivary testing can provide valuable health insights. The dental industry is facing economic challenges. Technology can enhance patient care and practice efficiency. Understanding patient retention is key to practice success. Change in dental education is necessary for future growth.Sound Bites "he healthcare system is broken." "Patients know more than you think." "Patients want to be listened to."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Dr Max Ganhewa, a dentist and also the co-founder of Co-Treat, a platform designed to help dentists improve patient care through technology.They discuss the importance of effective communication in dentistry, the role of technology in enhancing patient engagement, and the significant opportunities presented by aligners in dental treatment.Max shares insights on practice management, the future of dentistry, and how Co-Treat empowers both patients and dental professionals to achieve better health outcomes.What you will learn:[01:20] Introduction to Co-Treat and Max Ganhewa[05:29] Transitioning from Dentistry to Technology[10:05] The Role of Technology in Patient Communication[14:43] Understanding Patient Engagement with Technology[18:47] The Importance of Orthodontics and Aligners[23:02] Max's Journey with Co-Treat and Its Impact[24:06] Building a Sustainable Dental Practice[25:35] Understanding Dentist Pressures and Patient Demands[27:17] The Art of Diagnosis and Treatment Planning[29:13] Navigating Patient Communication and Financial Discussions[31:43] Future Trends in Dentistry[34:30] Leveraging Technology for Patient Care[36:14] Empowering Dental Teams for Better Outcomes[39:00] The Competitive Edge of Small PracticesTakeaways Technology can support dentists but human interaction is crucial. Patients engage more with visual data than written advice. 63% of patients may benefit from aligner treatments. Effective communication is key to patient trust and treatment acceptance. The dental industry is shifting towards preventive care rather than just treatment. Aligners are not just cosmetic; they improve overall dental health. Practice management systems can enhance efficiency and patient care. Small practices can leverage technology for competitive advantage. Patient education is essential for treatment acceptance. The future of dentistry will focus on minimally invasive and naesthetic treatments.Sound Bites "A picture's worth a thousand words." "Empower the patient in a controlled way." "The diagnosis shouldn't be subjective or multiple."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Dr. Geoffrey Hall, an experienced orthodontist and educator. They discuss Dr. Hall's journey from general dentistry to orthodontics, the importance of education in the dental field, and the evolution of aligners.The conversation highlights the challenges faced by dentists, the significance of effective communication with patients, and the potential for orthodontics to enhance general dental practice.Dr. Hall shares insights on treatment planning, the role of aligners, and the future of orthodontics, emphasising the need for dentists to adapt and embrace new technologies.What you will learn:[01:20] Introduction to the Journey[04:03] From Dentistry to Orthodontics[06:45] Finding Passion in Education[09:15] The Evolution of Orthodontics[11:54] The Role of Educators in Dentistry[14:43] Aligners: A Game Changer in Orthodontics[17:06] Challenges and Myths in Orthodontic Practice[19:42] The Future of Orthodontics and Education[27:12] The Value of Aligners in Dentistry[28:19] Long-Term Patient Relationships and Cosmetic Dentistry[28:56] The Untapped Market of Relapse Orthodontics[29:52] Innovations in Aligner Design[32:23] The Importance of Attachment Placement[33:17] The Role of Education in Orthodontics[34:33] CAPS: A New Approach to Aligner Training[37:25] The Benefits of Orthodontics for Overall Health[39:34] Enhancing Clinical Confidence in Dentists[40:48] The Satisfaction of Transforming Smiles[45:20] The Importance of Scheduling in Dental PracticesTakeaways Dr. Hall never wanted to be a dentist, reflecting a common sentiment among dental professionals. He experienced significant dissatisfaction with general dentistry before finding his passion in orthodontics. Education plays a crucial role in improving dental practices and patient outcomes. Many dentists are misled by marketing from supply companies, leading to misconceptions in orthodontics. Aligners have become a significant part of orthodontics, with a growing market. Effective communication with patients is essential for successful treatment outcomes. There is a substantial market for relapse orthodontics that general dentists can tap into. Dentists often underestimate the importance of proper scheduling in their practices. Statistics can be manipulated to support various claims in dentistry, highlighting the need for critical thinking. The future of orthodontics lies in adapting to new technologies and treatment planning services.Sound Bites I never wanted to be a dentist." "Life's too short. Do what you love." "Aligners are the fastest growing market."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet speaks with Dr. Mark Hassed about the importance of support groups in dentistry, building a successful practice, financial management, and the critical role of communication in case acceptance.They discuss strategies for maximizing practice efficiency and the significance of continuous learning and adaptation in the dental field. Mark shares his experiences and insights on how dentists can improve and grow their practices and better serve their patients.See Dr Mark Hassed and Dr David Moffet LIVE in Melbourne AustraliaOne-Day MasterclassSaturday 16 May 2026www.therelaxeddentist.com/seminars/melbourne-16-mayWhat you will learn:[01:20] The Genesis of a Supportive Dental Community[07:28] Building a Successful Dental Practice from Scratch[10:32] Retirement: Timing and Financial Wisdom[17:10] Mastering Case Acceptance and Communication Skills[24:09] The Importance of Accountability in Learning[25:20] Transformative Stories in Dentistry[27:16] Understanding Patient Needs and Presenting Options[28:50] Diagnosing Without Prejudice[30:32] Efficiency in Dental Practices[35:21] Maximizing Practice Efficiency[45:18] Courses and Resources for DentistsTakeaways Developing a support group is crucial for career growth. Every young dentist should seek like-minded peers. Financial planning is essential for a successful retirement. Communication skills are key to patient acceptance of treatment. Efficiency in practice can significantly increase income. Diagnosing without considering a patient's financial situation is vital. Continuous learning is necessary for professional development. Setting up a practice with the right resources is important. Dentists should focus on treatment, not administrative tasks. Implementing a few key strategies can lead to significant improvements.

In this episode of the Ultimate Dental Podcast, Dr. David Moffet speaks with Dr. Erin Elliott about her journey in dentistry, her focus on sleep apnoea, and the importance of raising awareness about sleep disorders.They discuss the challenges of diagnosing and treating sleep apnoea, the role of hormones, and the financial implications to society of untreated sleep disorders.Dr. Elliott shares her insights on marketing sleep dentistry and the importance of patient education in addressing these issues.What you will learn:[01:20] Introduction and Background[06:20] Growth and Community Changes in Post Falls[08:24] The Importance of Sleep Apnoea Awareness[11:52] Understanding Sleep Disorders[16:18] Patient Engagement and Education[18:54] Marketing Sleep Dentistry[22:40] Patient Attitudes Towards Health[22:51] Understanding Sleep Apnoea Symptoms[27:10] Real-Life Patient Transformations[27:40] The Importance of Awareness and Education[28:54] Multifactorial Nature of Sleep Apnoea[30:32] Natural Remedies vs. Medical Solutions[31:38] Gender Differences in Sleep Apnoea[34:29] The Economic Impact of Sleep Disorders[36:31] Commitment to Treatment and Long-Term Care[39:12] Early Intervention in Paediatric Sleep Health[40:10] Courses and Community EngagementTakeaways Dr. Erin Elliott has a special focus on sleep apnoea in her dental practice. Awareness of sleep disorders is crucial for patient health. Sleep apnoea can affect anyone, regardless of age or gender. Marketing for sleep dentistry can set practices apart. Hormonal changes in women can increase the risk of sleep apnoea. Untreated sleep apnoea leads to higher healthcare costs. Oral appliances can be an effective treatment for sleep apnoea. Patient education is key in addressing sleep disorders. Sleep studies are essential for accurate diagnosis. There is a growing need for dental professionals to address sleep health.Sound Bites "Sleep apnoea is multifactorial." "Oxygen is the most natural drug for sleep." "You have to own the problem."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Jack Daly, a seasoned sales expert, who shares his insights on the importance of sales and customer service inbusiness.They discuss the significance of building trust, the value of handwritten thankyou notes, and the necessity of having playbook for success. Jack emphasises the role of practice in sales techniques and the need for personalised communication to enhance customer engagement.The conversation also touches on financial awareness in dentistry and the importance of lifelong learning and coaching for continuous improvement.What you will learn:[01:20] Introduction and Background[04:21] The Journey of Selling and Business Growth[07:53] Early Experiences in Sales[09:55] The Joy of Selling[11:45] Building Trust in Sales[18:35] The Power of Handwritten Notes[23:41] Personalised Customer Engagement[27:26] The Financial Reality of Dentists[30:18] The Importance of Practice in Business[32:56] The Need for Playbooks in Business[34:44] Learning from Sports: The Role of Practice[37:34] The Value of Lifelong Learning[39:53] The Power of Coaching and Mentorship[42:17] Creating a Successful Business Framework[44:33] The Impact of Playbooks on Success[47:00] The Importance of Best Practices in DentistryTakeaways Sales is about building trust and relationships. Handwritten notes can significantly enhance customerengagement. Practicing sales techniques is essential for success. A playbook can streamline business processes and improve outcomes. Personalised communication increases customer satisfaction. Financial awareness is crucial for long-term success in dentistry. Coaching can provide shortcuts to success in any field. Lifelong learning is key to staying relevant in business. Adaptability in communication is important for connecting with clients. Creating a positive customer experience is vital for businessgrowth.Sound Bites "Adaptability in communication is important." "A playbook can streamline business processes." "Coaching can provide shortcuts to success."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Lois Banta, a prominent figure in dental consulting and coaching. They discuss Lois's journey in dentistry, the importance of effective communication in patient care, and the evolving role of AI in dental practices.Lois shares insights on how to enhance patient experience and retention through better team dynamics and communication strategies. The conversation also touches on the future of dentistry, emphasising collaboration and the integration of technology while maintaining the human touch in patient interactions.What you will learn:[01:20] Introduction and Background[03:29] Lois Banta's Journey in Dentistry[08:20] The Importance of Communication in Dentistry[13:23] Patient Experience and Team Dynamics[21:22] Navigating the Dental Industry Challenges[27:03] The Future of Dental Practices and Collaboration[33:55] The Birth of Collaboracon[36:06] Collaborative Coaching and Membership Plans[38:18] The Importance of Communication in Dentistry[41:01] Building Team Cohesion[43:08] Overcoming Industry Challenges[46:29] The Role of AI in Dentistry[51:06] The Future of Dentistry and Human ConnectionTakeaways Lois Banta's journey in dentistry began with a happy accident of consulting. Effective communication is crucial for patient retention and satisfaction. Patients often leave practices due to poor team dynamics and communication. AI can enhance diagnostic capabilities but cannot replace human interaction. Building a strong team culture is essential for a successful dental practice. Listening to patients's needs is more important than presuming their objections are financial. The future of dentistry lies in collaboration and integrating technology with personal care. Dentists must adapt to changes in the industry, including the rise of AI. Successful practices focus on both systems and communication skills. Continuous learning and adapting are key to thriving in the dental field.Sound Bites "It's about relationships." "AI can't replace that." "You can't rely on AI 100%."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Gary Takacs, a pioneer in dental podcasting. They discuss various topics including the unique time zone of Arizona, the introduction of teeth whitening in China, the evolution of dental podcasting, and the importance of consistency in content creation. Gary shares his experiences in dentistry, the impact of oral cancer screening, and the significance of teamwork in dental practices.The conversation highlights the life-changing potential of dentistry and the value of mentorship in the profession. In this interview, Gary and David discuss the journey of building a successful dental practice, navigating partnerships, and the importance of work-life balance. They share insights on financial growth, team dynamics, and the behavioural aspects of dentistry, emphasising the need for effective coaching and setting realistic expectations with patients.The discussion highlights the challenges faced by dentists in achieving financial security and the importance of creating a sustainable practice model that allows for personal fulfillment and professional success.What you will learn:[01:20] Introduction to the Pod Father[07:22] Whitening Teeth in China[10:19] The Evolution of Dental Podcasting[13:13] The Impact of Consistency in Podcasting[16:22] Remembering Influential Figures in Dentistry[19:23] The Life-Changing Impact of Dentistry[22:16] Oral Cancer Screening and Its Importance[25:16] The Journey of a Dental Coach[28:18] Building Successful Partnerships in Dentistry[30:11] The Value of Team Synergy in Dental Practices[34:20] Building a Thriving Dental Practice[35:22] Navigating Partnerships and Exit Strategies[36:13] Financial Growth and Practice Philosophy[38:13] Work-Life Balance in Dentistry[41:28] The Importance of Team Dynamics[44:25] Personal Motivation for Work-Life Balance[46:22] The Tragedy of Financial Insecurity in Dentistry[49:33] Creating a Sustainable Practice Model[52:34] The Behavioural Side of Dentistry[55:30] Setting Expectations with Patients[58:21] The Role of Coaching in DentistryTakeaways Gary Takacs is known as the "Pod Father" of dental podcasting. Teeth whitening has a significant market in China due to tea and smoking. Podcasting has evolved significantly since 2011, making it more accessible. Consistency in podcasting is crucial for building an audience. Dentistry has the power to change lives through clinical and behavioural means. Oral cancer screening is essential and can save lives. Gary has lectured extensively, sharing knowledge with dentists worldwide. Successful partnerships in dentistry require mutual respect and clear communication. Team synergy is vital for a successful dental practice. We grew that practice 13x over that time period. You can't learn these lessons academically. You can have a world-class practice and an effective work- life balance. Investing in your team is crucial for success. You deserve to retire with dignity. Dentistry is a people game, not just clinical. Setting expectations with patients is vital. You can achieve great success with the right coaching.Sound Bites "The honour is all mine." "We haven't missed an episode." "I wanted to own a practice."