The McKinsey Podcast

Jorge Amar, a Senior Partner at McKinsey specializing in the future of work, dives into the rapidly evolving landscape of AI in the workplace. He discusses how agentic AI is not just a tool but an active participant in decision-making. The conversation highlights its transformative role across sectors like HR and customer service while addressing the challenges of blending human and AI capabilities. Amar also touches on generational preferences in customer support, revealing that even tech-savvy Gen Z often seeks human interactions.

Join Arne Gast, a Senior Partner at McKinsey, as he shares insights on updating personal operating models for effective leadership. He draws a parallel between refreshing smartphone systems and the need for leaders to adapt and refine their approaches. Discover strategies for managing time, maintaining health, and reconnecting with career purpose. Arne emphasizes the value of sharing operating models with peers and discusses balancing professional duties with personal well-being, especially in a remote work environment.

Join Klaus Dallerup, a McKinsey Senior Partner renowned for his insights on global banking trends, and Pradip Patiath, another Senior Partner specializing in digital financial services, as they explore the future of banking. They discuss the industry's recent profitability contrasted with emerging skepticism. Key topics include the productivity challenges banks face despite tech investments, the intense competition for talent, and the transformative potential of cryptocurrency. Discover strategies for navigating volatility and evolving client expectations in this dynamic landscape.

Quantum computing has long been technology’s white whale. But in recent months, new developments suggest practical applications for this elusive technology could finally be within reach. “Quantum has been five to ten years away from fruition for many, many decades,” says McKinsey Partner Michael Bogobowicz. “Now it feels three to five years away.” In this episode of The McKinsey Podcast, Bogobowicz joins McKinsey Global Editorial Director Lucia Rahilly to discuss how quantum differs from conventional computing, what its potential use cases are likely to be, and how to prepare for the highs and lows of a world that could move exponentially faster than it does today.  In our second segment we ask, what’s the most important factor in having a successful transformation? McKinsey Senior Partner Michael Bucy says it’s the CEO.   Articles mentioned: Navigating tariffs with a geopolitical nerve center The Global Trade Explorer Theme music composed, performed, and produced by Joy NgiawSee www.mckinsey.com/privacy-policy for privacy information

The fashion industry is facing significant challenges by 2025 due to climate change and shifting consumer values. Adaptability is crucial as brands navigate obstacles like trade uncertainties and changing preferences for quality. Digital shopping and AI are reshaping retail, pushing for personalized experiences. There's also a notable shift in consumer dynamics, especially with India's rising market and older consumers gaining importance. Sustainability remains a hot topic, with a call for collaboration to address environmental issues.

Chris Bradley, director of the McKinsey Global Institute, discusses the transformative forces reshaping the global economy. He introduces the concept of 'wizard' versus 'muggle' industries and explores how new arenas are redefining competitive landscapes. The conversation touches on critical elements for success, like platform establishment and investment dynamics, and highlights the importance of staying agile in markets influenced by rapid technological advancements. Lastly, the evolution of e-commerce reveals stark contrasts between online and offline retail trends.

Leaders are racing to scale AI, but this requires expanding data centers, which consume immense energy. The podcast dives into the challenges of building these facilities rapidly, the shift in their locations, and innovative cooling solutions needed to meet sustainability goals. It also discusses navigating the energy demands of data centers in the new AI economy, highlighting the urgency for investment and the exploration of renewable energy initiatives. Collaboration and resilient business models emerge as critical to addressing these challenges.

Navin Chaddha, managing partner at Mayfield Fund and an expert in early-stage AI investments, dives into the complex landscape of Generative AI adoption. He discusses the slow employee uptake of this technology and its implications for talent management and organizational structure. Chaddha highlights the promise versus reality of AI, emphasizing the potential for enhancing human creativity through hybrid collaboration. The conversation further touches on the evolving role of leadership as businesses adapt to AI, ultimately advocating for a hopeful future in the workforce.

Sven Smit, a Senior Partner at McKinsey specializing in tech trends, and Roger Roberts, also a Senior Partner focusing on semiconductors and digital trust, dive into the forefront of technology affecting business today. They discuss the rise of agentic AI, highlighting its potential in e-commerce and collaboration. The duo also explores the increasing role of robotics in various sectors and the urgent need for energy transition technologies. They emphasize the importance of developing a skilled workforce to meet the demands of the evolving semiconductor industry.

Ida Kristensen, a Senior Partner at McKinsey, sheds light on the pressing challenges CEOs face today, which have doubled in complexity since a decade ago. She discusses essential leadership traits like resilience and energy management, emphasizing the need for a 'leadership factory' to nurture effective leaders. Kristensen also breaks down the three key types of organizational resilience—financial, operational, and individual—using Best Buy as a compelling case study to illustrate adaptability and innovative practices in a changing landscape.