The Daily Standup

Episode 210: Mohammed Alqaq returns to the show to help us make sense of your building blocks.⏱️ Timestamps:00:00:00 - Intro00:02:03 - The Lego analogy for data mastery 00:05:58 - Why data is non-negotiable in 2025 00:06:37 - The human touch in data analysis 00:08:30 - Building a smarter data model 00:09:52 - Overcoming data roadblocks 00:11:02 - Creating a culture of data excellence 00:12:30 - Wrapping up📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Mohammed Alqaq:Mohammed's LinkedIn: https://www.linkedin.com/in/mohammedalqaq/Mentioned in this episode:Subscribe to LTV's newest pod: Founders Behaving BadlyFBBShop the Lifetime Value Store!LTV Shop

Episode 209: Seth Dovev explains his approach to building his talent bench specific to his company's needs.⏱️ Timestamps:00:00:00 - Unlocking customer success potential 00:00:29 - Meet the crew of the Daily Standup 00:01:03 - Seth Dovev’s journey in CS and SaaS 00:01:49 - Hiring CSMs for product alignment 00:02:43 - The challenge of hiring technical CSMs 00:04:54 - The five personas of customer success 00:05:58 - Finding the right career fit in CS 00:08:13 - Identifying the next great CSM 00:09:50 - Lessons from the front lines of CS 00:11:18 - The secret to successful CS hiring📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Seth Dovev:Seth's LinkedIn: https://www.linkedin.com/in/seth-dovev/Mentioned in this episode:Subscribe to LTV's newest pod: Founders Behaving BadlyFBBShop the Lifetime Value Store!LTV Shop

Episode 208: "It is not up to other people to offer you a seat to have your voice heard." - Kel Kurekgi⏱️ Timestamps:00:00:00 - Intro00:02:14 - The glowing office mystery solved 00:03:05 - Victim mentality in customer success 00:05:56 - Owning your outcomes, not making excuses 00:07:14 - Fighting for budget like everyone else 00:09:01 - The echo chamber of complaints 00:11:30 - Accountability starts with you📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Kel Kurekgi:Kel's LinkedIn: https://www.linkedin.com/in/kel-kurekgi/Mentioned in this episode:Subscribe to LTV's newest pod: Founders Behaving BadlyFBBSubscribe to the Segment!The Segment

Episode 207: Sae Ro has an easy rule of thumb for measuring influence within the customer org.⏱️ Timestamps:00:00:00 - Intro00:01:38 - Who holds the power in decision-making? 00:03:11 - Learning the hard way about executive influence 00:06:03 - The hidden value of below-the-line insights 00:07:13 - ATL shoutouts and empathy for BTLs 00:09:10 - Practical steps to map customer influence 00:10:45 - From CS strategy to military metaphors 00:11:31 - Closing thoughts📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Sae Ro:Sae's LinkedIn: https://www.linkedin.com/in/saero/Mentioned in this episode:Shop the Lifetime Value Store!LTV Shop

Episode 206: JP shares how he brings Buddhist principles to work each day.⏱️ Timestamps:00:00:00 - Intro00:01:15 - Buddhism at work? Oh yeah! 00:02:29 - Your job can't make you happy 00:04:10 - Fulfillment vs. happiness at work 00:04:58 - Navigating human interactions with grace 00:08:05 - It’s not about you, it’s about them 00:08:46 - Embracing feedback for growth 00:11:09 - Processing before reacting 00:11:50 - When Buddhism meets the real world📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/Mentioned in this episode:Subscribe to the Segment!The SegmentAnd go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!

Mickey Powell, a seasoned customer success expert with over a decade of experience, dives into the fascinating intersection of biology, AI, and customer success. He introduces the concept of customer success as an evolving amoeba, emphasizing the need for adaptation in strategies. The discussion includes thought-provoking comparisons between animal behaviors and roles in customer success, the impact of psychological principles, and the future landscape of the industry amidst AI advancements. Mickey's lighthearted anecdotes add flair to this insightful exploration.

Episode 204: Denny Burda brought Dillon's favorite thing to the show: stats! ...they're not very positive, though.⏱️ Timestamps:00:00:00 - Intro00:02:31 - Death of a salesman: is sales failing? 00:03:24 - The shocking reality of SaaS churn 00:05:16 - The metrics that really matter 00:07:51 - Customer success: the key to survival 00:09:37 - The sandwich analogy of retention 00:12:09 - Why holistic experiences keep customers 00:12:57 - Parting thoughts📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Denny Burda:Denny's LinkedIn: www.linkedin.com/in/dennyburdaMentioned in this episode:Subscribe to the Segment!The SegmentAnd go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!

Episode 203: Ilai Szpiezak makes his case for even more entrepreneurs.⏱️ Timestamps:00:00:00 - Intro00:02:16 - Entrepreneurship is a mindset 00:03:37 - Ownership and driving value 00:05:06 - Redefining what it means to be an entrepreneur 00:07:42 - The thrill (or fear) of unpredictability 00:07:56 - Customer success and personal ownership 00:10:14 - Delivering value and owning the outcome 00:11:14 - A final challenge📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Ilai Szpiezak:Ilai's LinkedIn: https://www.linkedin.com/in/ilaiszp/Mentioned in this episode:Subscribe to the Segment!The SegmentShop the Lifetime Value Store!LTV Shop

Episode 202: Tahjai Conkerite gives his tips for networking your way into opportunities.⏱️ Timestamps:00:00:00 - Intro00:01:24 - Breaking into customer success 00:02:13 - The power of networking 00:04:09 - Overcoming imposter syndrome 00:05:41 - Making meaningful connections 00:07:25 - Authenticity in personal branding 00:10:05 - Finding your tribe 00:10:46 - Parting words📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Tahjai Conkerite:Tahjai's LinkedIn: https://www.linkedin.com/in/tahjaiconkeriteMentioned in this episode:Shop the Lifetime Value Store!LTV Shop

Episode 201: The guys compare notes on handling objections at work. (No marriages were harmed in the making of this recording)⏱️ Timestamps:00:00:00 - Intro00:01:12 - Objection rebuttals: not just for sales 00:02:08 - Feel, felt, found: the persuasion playbook 00:03:51 - From customers to spouses: does it work? 00:06:20 - Chess match: uncovering the real objection 00:09:34 - When to back off: finding the magic word 00:11:45 - Multiple choice breakups: a new strategy? 00:12:50 - Wrapping up: was this actually useful?📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/Mentioned in this episode:Advertise your brand with Lifetime Value MediaAdvertise with LTVSubscribe to the Segment!The Segment