The Daily Standup

Jon Johnson, a customer success expert at Great Question and co-host of the Ed Churns podcast, shares valuable insights a few weeks into his new role. He discusses the thrilling chaos of early-stage startups and how they require a fresh perspective on customer success, emphasizing genuine relationships over traditional metrics. Jon highlights the importance of curiosity for growth and the need to redefine success metrics in customer success management. He also shares personal career transitions and the power of community in building lasting professional networks.

Episode 245: Irwin Hipsman returns and shares what he learned from a recent marketing conference.⏱️ Timestamps:00:00:00 - Intro00:01:54 - Insights from the NYC alliance conference00:02:20 - B2C’s surprising presence and takeaways00:03:45 - Group reference calls: game-changing move00:04:58 - The risks and rewards of open invites00:06:07 - Bridging the marketing-silo disconnect00:07:35 - Understanding customer vs product marketing00:09:33 - The hidden power of database cleaning00:11:52 - The scary truth behind dirty data00:13:32 - Irwin’s comeback and final thoughts📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Irwin Hipsman:Irwin's LinkedIn: https://www.linkedin.com/in/irwinhipsman/

Episode 244: Stephanie Tkach wonders where all the entry level CS roles have gone.⏱️ Timestamps:00:00:00 - Intro00:01:03 - What Kind Work is doing differently 00:01:50 - The mystery of vanished entry-level roles 00:02:12 - Experience overload in "entry-level" hiring 00:04:15 - The hidden cost of hiring overqualified talent 00:06:40 - JP’s career path from retail to customer success 00:08:52 - Tech dreams from an unlikely hometown 00:11:50 - Smarter recruiting through partnerships 00:13:21 - Where to find Kind Work online📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Stephanie Tkach:Stephanie's LinkedIn: www.linkedin.com/in/sstkach

Episode 243: Andrew Henderson has some advice on how to communicate better.⏱️ Timestamps:00:00:00 - Intro00:01:09 - GoodRx by day, podcast by night 00:02:33 - What’s on Andrew’s mind 00:03:35 - Winning the email tennis match 00:06:05 - The fine art of just enough information 00:08:43 - Why AI fails at human nuance 00:09:18 - Picking your metric poison 00:11:24 - The 5-minute passion challenge 00:12:22 - Wrapping up📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Andrew Henderson:Andrew's LinkedIn: https://www.linkedin.com/in/andrewrhenderson/

Episode 242: Amber Rhodes is spilling the corporate tea.⏱️ Timestamps:00:00:00 - Intro00:01:12 - The B2B streets00:02:13 - Real Housewives meets LinkedIn00:03:06 - Founders Behaving Badly goes deep00:04:38 - Public stumbles and private screenshots00:06:33 - When “vulnerability” goes viral00:07:30 - Laughs, headlines, and newsletter gold00:08:21 - The pirate mayor and other absurdities00:09:04 - Rob’s rules for LinkedIn sanity00:12:03 - Giving flowers and saying goodbye📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Amber Rhodes:Amber's LinkedIn: linkedIn.com/in/amber-a-rhodes

Episode 241: Rob, JP, and Dillon discuss how larger forces affect the work we do.⏱️ Timestamps:00:00:00 - Intro00:01:00 - How the macroeconomy hits your workflow 00:02:20 - What the Fed interest rate really means 00:04:40 - Inflation, jobs, and controlling money 00:06:09 - Two wallets: customers and startups 00:07:24 - Startup friction when money costs more 00:10:12 - Dry powder and cautious investors 00:12:07 - MVPs are cheaper but expectations aren’t 00:13:48 - Consultants vs. AI: who adds more value? 00:16:56 - When AI still needs your expertise 00:18:32 - Staying practical in chaotic times📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Episode 240: Maranda Dziekonski has some good, but tough, advice for job seekers.⏱️ Timestamps:00:00:00 - Intro00:02:23 - The hiring crisis on everyone’s mind 00:02:58 - Light at the end of the hiring tunnel 00:04:00 - Stretch roles vs. playing to your strengths 00:06:13 - When ethics meet modern hiring tech 00:09:08 - Debunking the myth of AI-led screening 00:10:44 - Why who you know matters more than ever 00:12:13 - Harmonizing your career like a musician📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Maranda Dziekonski:Maranda's LinkedIn: https://www.linkedin.com/in/marandaanndziekonski/

Episode 239: Chris Brisson, CEO of Salesmsg, is taking life one text message at a time.⏱️ Timestamps:00:00:00 - Intro00:01:28 - Big ideas: AI in customer success 00:02:45 - Personalizing the customer handoff 00:04:24 - Text vs. email: Why messaging wins 00:06:42 - Finding balance in SMS intimacy 00:09:08 - Earning your space in the contact list 00:10:23 - Educating clients on appropriate usage 00:11:45 - The “textize your business” framework 00:12:54 - Final thoughts and an open invitation📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Chris Brisson:Chris's LinkedIn: https://www.linkedin.com/in/chrisbrisson/

Sara Bochino, a customer success advocate at Balboa Solutions and a leading voice in fractional ownership consulting, dives deep into software procurement challenges. She reveals the pitfalls of the SaaS promise and the chaos of piecemeal solutions. Bochino advocates for a customer-centric culture led by CEOs and stresses the need for proactive strategies to truly understand customer behaviors. The conversation also touches on the crucial role of technology integration in enhancing the overall customer experience.

Explore the journey from project management to customer success leadership. Discover why being adaptable is vital in customer interactions. Learn how to train your adaptability muscle and why you can never be fully prepared. Uncover the drawbacks of over-preparing and the importance of balancing scripts with genuine skills. Delve into the 'three solutions' technique for effective problem-solving, and how shared values can often outweigh perfect preparation in building relationships.