Representation matters | Clare Knight

Episode 260: Clare Knight says "All aboard the onboarding train!"

⏱️ Timestamps:

00:00:00 - Intro

00:02:37 - Controversial suggestion: onboarding in sales

00:03:35 - Aligning incentives between sales and onboarding

00:04:29 - Crossing the promise-to-delivery chasm

00:06:32 - Fighting the trough of disillusionment

00:08:52 - Onboarding as the customer's cheerleader

00:09:11 - Risks and realities of early CS involvement

00:11:21 - Final thoughts on seamless transitions

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Clare Knight:

Clare's LinkedIn: www.linkedin.com/in/clarerachelknight