How I Made it in Marketing

Daniel Burstein
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Aug 14, 2025 • 44min

Customer-First Marketing: To truly be customer-obsessed, respect the customer’s time (episode #149)

I know the pinch when budgets tighten, customers shift, and deadlines close in. Yet, marketers have a superpower: like Superman’s X-ray vision, we see through constraints to the core idea.That is the essence of our craft – not waiting for perfect conditions but delivering breakthrough concepts right here, right now.So I loved this lesson in a recent podcast guest application – ‘every challenge is a creative opportunity.’To hear the story behind that lesson, along with many more lesson-filled stories, I talked to Dana Bodine, US VP of marketing, Trustpilot [https://www.trustpilot.com/].Trustpilot is a publicly traded company on the London Stock Exchange. In 2024, it reported $211 million in revenue.Bodine looks after the entire US market, the US portion of an international audience of 64 million monthly active users.Lessons from the things she madeEvery challenge is a creative opportunityBuilding a relationship with commercial partners is key Stay calm under fire (+ on tight deadlines) Get a seat at the table by creating sales materialsTo truly be customer-obsessed, respect the customer’s timeIdeas are only powerful when they come with contextDiscussed in this episodeStrategic Advertising and Marketing: It’s not what you make, it’s what you make possible (podcast episode #117) [https://marketingsherpa.com/article/interview/strategic-advertising]Team Building: Loyalty, relationships, pre-selling, and other keys to marketing management success (Podcast Episode #16) [https://marketingsherpa.com/article/interview/team-building]Marketing & Communications: It’s important to ‘take a beat’ (podcast episode #140) [https://marketingsherpa.com/article/interview/marketing-and-communications]Five Tips From a Personal Care Industry CEO for Setting (and Getting Approval for) Your Marketing Budget [https://sherpablog.marketingsherpa.com/marketing/tips-marketing-budget-approval/]Marketing: It’s not about you, and when you make it about you, you are never going to succeed (podcast episode #53) [https://marketingsherpa.com/article/interview/marketing-not-about-you]The Radical Idea: Customer-first marketing prioritizes customer experience over upsells [https://sherpablog.marketingsherpa.com/consumer-marketing/the-radical-idea-customer-experience-over-upsells/]AI engineering voucherMarketingSherpa has teamed up with parent company MeclabsAI to produce a research study. We are granting 10 AI engineering vouchers worth $5,000 each to eligible companies. Learn more at https://meclabs.com/research/5k-engineering-voucherNext eventJoin us for AI Hackathon: Build a powerful lead gen agent in just 90 minutes [https://join.meclabsai.com/mec050] on Wednesday, August 20th at 2 pm EDT.Apply to be a guestIf you would like to apply to be a guest on How I Made It In Marketing, here is the podcast guest application – https://www.marketingsherpa.com/page/podcast-guest-application
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Aug 7, 2025 • 57min

B2B SaaS Marketing: No progress after Series A without product marketing (episode #148)

Let’s step into these shoes for a minute. You’re the sole marketer at a B2B startup. You’ve been hustling, pitching investors, and finally you close your Series A. Suddenly, you have the budget to make real progress. What do you do next?Here’s the lesson that stood out to me in a recent guest application: “There is no real progress in marketing, especially in B2B and post-Series A, without product marketing.”I love that lesson and I think of product marketing as the translator between what engineers build and what customers truly need.To hear the story behind that lesson – and many more insights born from wrestling with real revenue goals – I spoke with Asaf Raz, VP of Marketing at Agora [https://agorareal.com/]. Agora secured $34 million in Series B funding last year and has raised a total of $63 million in funds so far.Raz manages a team of 12 demand gen, product marketing, creative, and field marketing professionals.Lessons learnedMarketing can’t be successful without being connected to sales goalsOne of the most important things about being a marketing executive is to know your market really well, knowing the actual people.There is no real progress in marketing, especially in B2B and post-Series A, without product marketingThere’s nothing helpful that comes from complaining about things and blaming other people for your problems Take full ownershipFrame for persuasionDiscussed in this episodeMarketingSherpa has teamed up with parent company MeclabsAI to produce a research study. We are granting 10 AI engineering vouchers worth $5,000 each to eligible companies. Learn more at https://meclabs.com/research/5k-engineering-voucherProduct Quality: Marketing's job is to help the product win (podcast episode #97) [https://marketingsherpa.com/article/interview/product-quality]Marketing Career: How to become an indispensable asset to your company (even in a bad economy) [https://marketingexperiments.com/value-proposition/marketing-career]Customer-First Marketing: The customer is always right … but not always right for your company [https://sherpablog.marketingsherpa.com/b2c-marketing-2/customer-is-always-right-but-not-always/]Clarity Trumps Persuasion: How ordinary marketers are learning to write high-impact copy [https://www.meclabs.com/training/misc/optsummit/slides/10-Flint-McGlaughlin-MECLABS-Copywriting-FINAL.pdf]Turn content into pipeline – In this episode, Raz discusses how he uses a podcast to better understand prospects and get more deals. Build your own playbook to get more leads with your content using a multi-agent protocol workflow. Launch the workflow [https://win.meclabsai.com/build-lead-gen] (from MeclabsAI, MarketingSherpa’s parent company).Subscribe for more tactics that turn content into closed businessSubscribe to the MarketingSherpa email newsletter [https://www.marketingsherpa.com/newsletters] to get more insights.Apply to be a guestIf you would like to apply to be a guest on How I Made It In Marketing, here is the podcast guest application – https://www.marketingsherpa.com/page/podcast-guest-application
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Jul 24, 2025 • 1h 1min

Open-Source Start-up Marketing Strategy: Sometimes you need to poke the snake (episode #147)

I love the movie City Slickers.If you’re unfamiliar, Billy Crystal is a Manhattanite, has a midlife crisis, and goes out West on a cattle drive to try to figure life out.Spoiler alert, the crusty old cowboy teaches him that the secret to life is – ‘One thing. Just one thing. You stick to that and everything else don’t mean shhh…” Well, you get the idea.It struck me that this is a great brand lesson as well. You’ve seen the stats – our ideal customer simply gets hammered with messages every day. And there are so many things your internal team could work on. How to break through the noise? How to prioritize? I love what my next guest told me – “If you don’t have one clear position of who you are and why they should care, you’re just throwing spaghetti at a wall.”To hear the story behind that lesson, along with many more lesson-filled stories, I sat down with Margaret Dawson, CMO, Chronosphere [https://chronosphere.io/].Chronosphere has raised $343 million in three rounds. In its Series C round in 2023, the company was valued at $1.6 billion.Dawson leads global marketing efforts at Chronosphere, overseeing a budget of $12 million and a team of 23 working on digital experience, corporate communications, demand generation, customer marketing, ABM, Marketing Ops, and Product Marketing.Lessons from the things she madeIf you don’t have one clear position of who you are and why they should care, you’re just throwing spaghetti at a wallSometimes you need to poke the snakeIntegrated marketing moves the needleMentoring is a two-way streetJust because you can do something doesn’t mean you shouldDon’t focus so much on winning each battle that you lose the warIf you channeled the characteristics that made you so competent and made you authentically you, you would have the greatest powerWe do not serve ourselves or the world by hiding our light or being afraid to stand tallDiscussed in this episodeJoin us on July 30th at 2 pm EDT for AI Hackathon: Build a powerful lead gen agent in just 90 minutes [https://join.meclabsai.com/mec-050-masterclass] (from MeclabsAI, MarketingSherpa’s parent company).Outside-In Messaging: Nothing counts more than the language of the customer (podcast episode #75) [https://marketingsherpa.com/article/interview/outside-in-messaging]The 4 Pillars of Email Marketing [https://sherpablog.marketingsherpa.com/email-marketing/4-pillars-email-summit-2014/]Building Brands: People and culture matter a lot, mentorship matters even more, product matters the most (podcast episode #119) [https://marketingsherpa.com/article/interview/brands]Marketing Campaigns: Lose the brand ego and lean into humility (podcast episode #130) [https://marketingsherpa.com/article/interview/marketing-campaigns]Get more episodesSubscribe to the MarketingSherpa email newsletter [https://www.marketingsherpa.com/newsletters] to get more insights from your fellow marketers. Sign up for free if you’d like to get more episodes like this one.For more insights, check out...TApply to be a guestIf you would like to apply to be a guest on How I Made It In Marketing, here is the podcast guest application – https://www.marketingsherpa.com/page/podcast-guest-application
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Jul 17, 2025 • 40min

How to Build Reddit and Discord Communities That Drive Sales: Music industry secrets that work for any business (episode #146)

Instead of burning budgets on Facebook ads, Talya Elitzer, CEO, Overmind Merchandise [https://www.overmind.co/], grows global merch sales with just seven employees by building worlds, not products.In this episode, she reveals the underground community-building strategies that transformed grassroots buzz into international demand. Hear her playbook using this embedded player or by clicking through to your preferred audio streaming service using the links below it.Lessons from the things she madeCulture moves in different waysBuild a world, not just a productScale is a strategy, not a starting pointConfidence clears confusionVulnerability builds loyaltyLet instincts override the briefDiscussed in this episodeConnect your product to your customer’s story – People don't just buy products; they buy into narratives. A powerful value proposition taps into this emotional connection. Quickly discover if your value prop resonates deeply enough using this MeclabsAI workflow – Is your value prop (really) strong enough? [https://win.meclabsai.com/value-prop] (from MeclabsAI, MarketingSherpa’s parent company).Marketing Strategy: Data tells stories at Nationwide, fast mistakes, and the triage method (podcast episode #25) [https://marketingsherpa.com/article/interview/marketing-strategy]Authentic Brand Transformation: To build a brand that lasts, consider rebranding a team sport (podcast episode #137) [https://marketingsherpa.com/article/interview/authentic-brand]Get more episodesSubscribe to the MarketingSherpa email newsletter [https://www.marketingsherpa.com/newsletters] to get more insights from your fellow marketers. Sign up for free if you’d like to get more episodes like this one.For more insights, check out...This podcast is not about marketing – it is about the marketer. It draws its inspiration from the Flint McGlaughlin quote, “The key to transformative marketing is a transformed marketer” from the Become a Marketer-Philosopher: Create and optimize high-converting webpages [https://meclabs.com/course/] free digital marketing course.Apply to be a guestIf you would like to apply to be a guest on How I Made It In Marketing, here is the podcast guest application – https://www.marketingsherpa.com/page/podcast-guest-application
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Jul 10, 2025 • 52min

Customer Experience: Great experiences are invisible, but they require relentless alignment (episode #145)

“Don’t tell me the moon is shining; show me the glint of light on broken glass.”That is a famous quote from Anton Chekhov, and it has informed everything I personally do in writing and marketing. And it’s why I was so excited to read a podcast guest application that referenced the famous writer’s maxim I’ve lived my career by – show, don’t tell.To hear the story behind that lesson, along with many more lesson-filled stories, I sat down with Dave Anderson, Vice President of Product Marketing, Contentsquare [https://contentsquare.com/].Contentsquare has secured $1.4 billion in funding, including most recently a $600 million Series F, at which point it was valued at $5.6 billion. Anderson manages a global distributed team of 10 across France, UK, Spain and the US, and currently manages 10 AI tools as well.Lessons from the things he madeGreat experiences are invisible, but they require relentless alignmentTelling stories with data creates internal momentumExperimentation wins, but only if it’s culturalDon’t make assumptions. Listen to customers.Show, don’t tellInnovation isn’t about waiting for a perfect idea, its about moving fast, failing smart, and building a culture that learns at speed.Discussed in this episodeIs your value prop strong enough? [https://win.meclabsai.com/value-prop] (MeclabsAI workflow, from MarketingSherpa's parent company)Corporate Marketing: Feedback is respect (podcast episode #44) [https://www.marketingsherpa.com/article/interview/corporate-marketing]Creating a Culture of Testing: How to defeat the tyranny of best practices [https://www.marketingsherpa.com/article/interview/corporate-marketing]Show, Don’t Tell: 3 quick case studies where companies help customers reach their own conclusions [https://www.marketingsherpa.com/article/case-study/show-don-t-tell-3-quick-case-studies-where-companies-help-customers-reach-their-own-conclusions]Get more episodesSubscribe to the MarketingSherpa email newsletter [https://www.marketingsherpa.com/newsletters] to get more insights from your fellow marketers. Sign up for free if you’d like to get more episodes like this one.For more insights, check out...This podcast is not about marketing – it is about the marketer. It draws its inspiration from the Flint McGlaughlin quote, “The key to transformative marketing is a transformed marketer” from the Become a Marketer-Philosopher: Create and optimize high-converting webpages [https://meclabs.com/course/] free digital marketing course.Apply to be a guestIf you would like to apply to be a guest on How I Made It In Marketing, here is the podcast guest application – https://www.marketingsherpa.com/page/podcast-guest-application
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Jul 3, 2025 • 42min

Telecommunications Marketing: Marketing is the chief customer advocate (podcast episode #144)

Yes, the Super Bowl ad. How exciting. The experiential activation with the major influencer. The new branding campaign roll out. So wonderful.But don’t stop there.You could have the most compelling and creative ad campaign, but if you don’t optimize for every customer touch point, you are undercutting the expectation you have built for the customer with the reality your brand is actually delivering.So I love this lesson from a recent podcast guest application – “Marketing is the chief customer advocate.”To hear that lesson, along with many more lesson-filled stories, I talked to Scott Neuman, Corporate Vice President of Marketing, Calix [https://www.calix.com/].Calix is a publicly traded company on the New York Stock Exchange. In 2024, it reported $831 million in net sales.Neuman leads the corporate marketing strategy team at Calix, including branding, communications, content development, digital and event strategy, and field enablement. Collectively the Calix marketing team is approximately 100 professionals with a primary focus on the North American markets of broadband service providers.Lessons from the things he madeMarketing is the chief customer advocateAlways think B2B2CActivate your social armyGreat marketers are great storytellersThere’s more science than art to great storytellingEffective leaders challenge rather than direct“Every day, let ’s try to suck less”Discussed in this episodeJoin us Tuesday, July 8th at 2 pm EDT for AI Masterclass: Build a powerful lead gen campaign in just 90 minutes [https://join.meclabsai.com/mec-050-july-8]The Difference Between Marketing and Advertising (and Why It Matters) [https://marketingexperiments.com/digital-advertising/the-difference-between-marketing-and-advertising-and-why-it-matters]Marketing Chart: Biggest challenges to growing membership [https://marketingsherpa.com/article/chart/challenges-to-growing-membership]B2B External Communications: How IBM conveys the value of complex products, spotlights innovative employees and entrusts employees with social media [https://sherpablog.marketingsherpa.com/b2b-marketing/ibm-b2b-external-communications/]Get more episodesSubscribe to the MarketingSherpa email newsletter [https://www.marketingsherpa.com/newsletters] to get more insights from your fellow marketers. Sign up for free if you’d like to get more episodes like this one.For more insights, check out...This podcast is not about marketing – it is about the marketer. It draws its inspiration from the Flint McGlaughlin quote, “The key to transformative marketing is a transformed marketer” from the Become a Marketer-Philosopher: Create and optimize high-converting webpages [https://meclabs.com/course/] free digital marketing course.Apply to be a guestIf you would like to apply to be a guest on How I Made It In Marketing, here is the podcast guest application – https://www.marketingsherpa.com/page/podcast-guest-application
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Jun 24, 2025 • 1h 4min

Trade Association Branding: Formalize the brand and consistency will come (podcast episode #143)

It’s a noisy world out there.So anytime you have that most valuable of things – a small window into your ideal customer’s attention span – are you clear and memorable with your value proposition?Of course, that is all the more complicated by the fact that the small window of attention isn’t only when they see your big TV campaign or whatnot, it can come from so many places – it’s also when they step into your store, add something to the cart on your website, reach out to customer service, and on and on.Which is why this lesson from a podcast guest application stood out to me – “Even bad brands can be good, when they’re consistent.”To hear the story behind that lesson, I talked to Drew Holmgreen, CEO, PPAI [https://www.ppai.org/].PPAI is the Promotional Products Association International, the largest trade association in the world for the $27 billion promotional products industry – a community of 15,000 members.Holmgreen manages a team of 50 and a budget of $25 million.Lessons from the things he madeRally together to overcome Murphy’s LawWhen you can’t send a sample, send the entire stateFormalize the brand and consistency will comeTell them what you know definitively. Not what you think.Even bad brands can be good, when they’re consistentVolunteers are your best resourceYou should always have a chip to help push you forwardDiscussed in this episodeWhen you can’t send the entire state, send a customer story. In this episode, our guest discusses sampling on an experiential marketing scale. If you don’t have that budget, try sending a customer story instead. Our latest MeclabsAI Workflow makes it easy – turn a client win into more leads [https://win.meclabsai.com/]. (from MeclabsAI, MarketingSherpa’s parent company).B2B Marketing Leadership: The higher you get in the organization, the more details you need to know (podcast episode #115) [https://marketingsherpa.com/article/interview/B2B-marketing-leadership]Creative Marketing and Advertising Campaigns: Hold the line & get a door kicker (podcast episode #84) [https://marketingsherpa.com/article/interview/creative-marketing]Get more episodesSubscribe to the MarketingSherpa email newsletter [https://www.marketingsherpa.com/newsletters] to get more insights from your fellow marketers. Sign up for free if you’d like to get more episodes like this one.For more insights, check out...This podcast is not about marketing – it is about the marketer. It draws its inspiration from the Flint McGlaughlin quote, “The key to transformative marketing is a transformed marketer” from the Become a Marketer-Philosopher: Create and optimize high-converting webpages [https://meclabs.com/course/] free digital marketing course.Apply to be a guestIf you would like to apply to be a guest on How I Made It In Marketing, here is the podcast guest application – https://www.marketingsherpa.com/page/podcast-guest-application
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Jun 19, 2025 • 43min

Brand Builder: Be human first – people drive brands (podcast episode #142)

Data-driven marketing.That is an oft-repeated phrase in our industry. It’s hard to find a LinkedIn profile that doesn’t make a claim of being a data-driven marketer these days.And while data is helpful, it’s not the only thing that should drive you, my next guest says. Be human first, because people drive brands.To hear that lesson, along with many more lesson-filled stories, I talked to Desiree Sanchis, VP of Marketing for Beliv US [https://belivcompany.com/].Beliv has sold a million cases across 40 brands in 30 countries. Sanchis manages innovation, marketing, and e-commerce for Beliv’s U.S. portfolio of eight active brands in addition to those in the company’s development pipeline Lessons from the things she madeHuman First: People drive brandsDream big and embrace changeFind your purpose and execute relentlesslyLead with empathyStorytelling is powerfulBuild internal momentumDiscussed in this episodeAI Guild [https://join.meclabsai.com/]CPG Campaigns: Marketing is often about showcasing human truths (podcast episode #107) [https://marketingsherpa.com/article/interview/CPG]Marketing Storytelling Examples: How 3 brands told their stories (with results) [https://marketingsherpa.com/article/case-study/marketing-storytelling]Get more episodesSubscribe to the MarketingSherpa email newsletter [https://www.marketingsherpa.com/newsletters] to get more insights from your fellow marketers. Sign up for free if you’d like to get more episodes like this one.For more insights, check out...This podcast is not about marketing – it is about the marketer. It draws its inspiration from the Flint McGlaughlin quote, “The key to transformative marketing is a transformed marketer” from the Become a Marketer-Philosopher: Create and optimize high-converting webpages [https://meclabs.com/course/] free digital marketing course.Apply to be a guestIf you would like to apply to be a guest on How I Made It In Marketing, here is the podcast guest application – https://www.marketingsherpa.com/page/podcast-guest-application
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Jun 10, 2025 • 37min

Marketing for Business Services: When the world changed, so did we (episode #141)

Timing is key to successful marketing.If you broke it down, that’s probably a third of it. Right offer to the right prospect…at the right time.But how well do you focus on timing for your personal brand in your own career?You can hear ideas for that from this episode’s guest – she said one of the key lessons in her career is ‘know when it’s time to leave.’Here to share the story behind that lesson, along with many more lesson-filled stories, is Lisa Lahiji, CMO, Eurest [https://www.eurest-usa.com/] and ESFM [https://www.esfm-usa.com/].Eurest and ESFM are part of Compass Group, a public company listed on the London Stock Exchange. It reported $42.2 billion in revenue in 2024. Lahiji oversees the strategy for 45 marketers. Lessons from the things she madeKnow when it’s time to leaveScaling up means letting goWhen the world changed, so did weAdvocate for othersRelationships matterRaise your handDiscussed in this episodeAdvertising and Brands: Details matter, know when to quit, …be nice (podcast episode #27) [https://marketingsherpa.com/article/interview/advertising-and-brands]Marketing Adaptability: The art of letting go of creative ideas so you can champion future concepts (podcast episode #112) [https://marketingsherpa.com/article/interview/marketing-adaptability]Elements of a Landing Page, Advocate Marketing Program, and Conversion-Optimized Blog Post: 3 quick marketing case studies [https://marketingsherpa.com/article/case-study/elements-of-a-landing-page]Get more episodesSubscribe to the MarketingSherpa email newsletter [https://www.marketingsherpa.com/newsletters to get more insights from your fellow marketers. Sign up for free if you’d like to get more episodes like this one.For more insights, check out...This podcast is not about marketing – it is about the marketer. It draws its inspiration from the Flint McGlaughlin quote, “The key to transformative marketing is a transformed marketer” from the Become a Marketer-Philosopher: Create and optimize high-converting webpages [https://meclabs.com/course/] free digital marketing course.Apply to be a guestIf you would like to apply to be a guest on How I Made It In Marketing, here is the podcast guest application – https://www.marketingsherpa.com/page/podcast-guest-application
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Jun 2, 2025 • 1h 2min

Marketing & Communications: It’s important to ‘take a beat’ (podcast episode #140)

If there’s one word that defines what I’ve seen in the marketing industry in my career, it’s ‘acceleration.’When I started, I was writing print ads in The Wall Street Journal for clients all over the country. So the deadline was when FedEx came to our building…or if we were really pushing it, FedEx’s deadline at the airport. This created a natural ebb and flow.Then PDFs came along, and well, that deadline got pushed much farther back. But because it still ultimately had to go to print, there was still an ebb and flow.Fast forward to today. Everything is always on, real time, with endless data streams. It feels like there is no more ebb, only flow.Which is why this lesson really caught my eye in a podcast guest application – It’s important to ‘take a beat.’To hear that lesson, along with many more lesson-filled stories, I talked to Cindy Van Horne, global head of marketing & communications, McKinsey & Company [https://www.mckinsey.com/].Lessons from the things she madeIt’s important to ‘take a beat’   Be fearless with your ambition  Reinvention is not optional   When goals are not hit, leadership is about finesse The pathway to innovative campaigns is about breaking down barriersReal change comes when others are inspired to break their own ceiling Discussed in this episodeAI Guild [https://join.meclabsai.com/]Strategic Marketing Collaboration: Find your partner in crime (podcast episode #68) [https://marketingsherpa.com/article/interview/strategic]Branding Lessons from TV Production: Don't focus on failure, keep moving towards success (podcast episode #92) [https://www.marketingsherpa.com/article/interview/brand-lessons]Leadership Development: Network every day (podcast episode #72) [https://marketingsherpa.com/article/interview/leadership-development]B2B Marketing Leadership: The higher you get in the organization, the more details you need to know (podcast episode #115) [https://marketingsherpa.com/article/interview/B2B-marketing-leadership]Customer-First Marketing: Every click is a wish (podcast episode #85) [https://marketingsherpa.com/article/interview/customer-first]Get more episodesSubscribe to the MarketingSherpa email newsletter [https://marketingsherpa.com/article/interview/customer-first] to get more insights from your fellow marketers. Sign up for free if you’d like to get more episodes like this one.For more insights, check out...This podcast is not about marketing – it is about the marketer. It draws its inspiration from the Flint McGlaughlin quote, “The key to transformative marketing is a transformed marketer” from the Become a Marketer-Philosopher: Create and optimize high-converting webpages [https://meclabs.com/course/] free digital marketing course.Apply to be a guestIf you would like to apply to be a guest on How I Made It In Marketing, here is the podcast guest application – https://www.marketingsherpa.com/page/podcast-guest-application

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