Software Process and Measurement Cast

Welcome to the Software Process and Measurement Cast 77 marking the SPaMCAST's Three Year Anniversary!The Software Process and Measurement Cast 77 is a special show. Even though we still have an interview and essay, we are going to turn things a bit on their head by flipping rolls and adding quite a few congratulatory comments. The outpouring of well wishes was fantastic and in some cases pretty darn funny.In the SPaMCAST 77 the tables have been turned and Pat Ferdinandi interviewed me. We talk about how the Software Process and Measurement Cast began, lessons learned along the way and where the Cast is going in the future. Frankly being on the other side of the table was a bit intimidating but a lot of fun never the less!Contact information for the Software Process and Measurement CastEmail: spamcastinfo@gmail.comVoicemail: +1-206-888-6111Website: www.spamcast.netTwitter: www.twitter.com/tcagleyFacebook: http://bit.ly/16fBWVI am going to include SPaMCAST's production shedule on Facebook. Your thoughts, comments, suggestions and ideas are welcome.We have a guest essay in SPaMCAST 77. In this cast Richard Durnall shares his excellent essay "We’re not Japanese and we don’t build cars." The essay explores the management paradigm of lean, its roots and why the path taken by western management practices will be difficult to change. This essay was originally published at DZone (http://agile.dzone.com). I hope this is only the first of Richard's essays that grace the "bits" of the Software Process and Measurement Cast.Richard's Blog: http://www.richarddurnall.com/Email: rdurnall@thoughtworks.com The DZone Article: http://agile.dzone.com/articles/lean-development-benefitsTwitter: www.twitter.com/rdurnallConferences and Speaking Engagements in 2010 (To Date)Are Your Project Stakeholders Satisfied February 11, 2010 11:00 am - 12:30 pm Eastern Time Measuring customer satisfaction is more than just asking if your clients got what they wanted. Customer satisfaction is a messy mix of expectations, experiences, and perceptions - with maybe a hint of functionality. In this webinar, Tom Cagley will outline one method for measuring this mixture and for identifying what really matters in customer satisfaction.Learning Objectives: • How to define customer satisfaction • Strategies for identifying what really matters • A practical framework for measuring customer satisfaction • Not all attributes of customer satisfaction matter to the same level for all stakeholders Register at http://solutions.compaid.com/forms/WebinarA20100211?ProcessType=PreRegQuest Conference in Dallas April 21 - 23. I will be talking on "Process Improvement in a Multi-Model World". The conference includes two days of workshops. The website to get more information is http://www.qaiquest.org/dallas/index.htmlNext!The next Software Process and Measurement Cast will feature an interview with Luigi Buglione. We discussed how we reinvigorate training by including games, the process of change and software measurement. I have already put Luigi’s ideas into action and that says a ton!

Welcome to the Software Process and Measurement Cast 76!In the SPaMCAST 76 I interviewed Tom and Mary Poppendieck talking about lean and their new book "Leading Lean Software Development: Results Are not the Point". Our interview covered the book, lean and leadership to just a few topics.Mary Poppendieck has been in the Information Technology industry for over thirty years. She has managed software development, supply chain management, manufacturing operations, and new product development. She spearheaded the implementation of a Just-in-Time system in a 3M video tape manufacturing plant and led new product development teams, commercializing products ranging from digital controllers to 3M Light Fiber™. Mary is a popular writer and speaker, and coauthor of the book Lean Software Development, which was awarded the Software Development Productivity Award in 2004. A sequel, Implementing Lean Software Development, was published in 2006. A third book, Leading Lean Software Development, was published in late 2009.Tom Poppendieck has over 25 years of experience in computing including eight years of work with object technology. His modeling and mentoring skills are rooted in his experience as a physics professor. His early work was in IT infrastructure, product development, and manufacturing support, and evolved to consulting project assignments in healthcare, logistics, mortgage banking, and travel services.Tom holds a PhD in Physics and has taught physics for ten years. He is coauthor of the book Lean Software Development, which was awarded the Software Development Productivity Award in 2004. A sequel, Implementing Lean Software Development, was published in 2006. A third book, Leading Lean Software Development, was published in late 2009.Website: http://www.poppendieck.com/Leading Lean Software Development: Results Are not the Point http://www.amazon.com/exec/obidos/ASIN/0321620704/poppendieckco-20Contact Mary:Phone: 952-934-7998Email: mary@poppendieck.com Contact Tom:Phone: 612-804-7217Email: tom@poppendieck.com The essay in SPaMCAST 76 is titled "Walls". In the essay, "Walls" I explore the impact of living in an echo chamber when it comes to the ideas and concpets you use to drive change.Conferences and Speaking Engagements in 2010 (To Date)Are Your Project Stakeholders Satisfied February 11, 2010 11:00 am - 12:30 pm Eastern Time Measuring customer satisfaction is more than just asking if your clients got what they wanted. Customer satisfaction is a messy mix of expectations, experiences, and perceptions - with maybe a hint of functionality. In this webinar, Tom Cagley will outline one method for measuring this mixture and for identifying what really matters in customer satisfaction.Learning Objectives: • How to define customer satisfaction • Strategies for identifying what really matters • A practical framework for measuring customer satisfaction • Not all attributes of customer satisfaction matter to the same level for all stakeholders Register at http://solutions.compaid.com/forms/WebinarA20100211?ProcessType=PreRegQuest Conference in Dallas April 21 - 23. I will be talking on "Process Improvement in a Multi-Model World". The conference includes two days of workshops. The website to get more information is http://www.qaiquest.org/dallas/index.htmlNext!The next Software Process and Measurement Cast will feature an interview with . . . Me. Pat Ferdinandi turns the tables to explore the origins of the SPaMCAST and plans for the future. I had fun being interviewed and hope you will enjoy the disucssion.

Welcome to the Software Process and Measurement Cast 75!In the SPaMCAST 75 I interviewed Bonnie Brown. We discussed the updated IFPUG Function Point Counting Practice Manual (release 4.3) that will be released this January. While the manual includes few rule the manual it does include a new section on conversions, more definitions and is generally a cleaner therefore more usable format. Bonnie provided great insight into the contents and construction of the manual.Ms. Brown works for HP (Hewlett Packard) and is the Function Point Coordinator for HP's U.S. Public Sector account. Ms. Brown has over 20 years of experience in the Information Technology industry with a strong emphasis in requirements development, analysis and design of new applications leveraging standard processes. Ms. Brown has participated in numerous software development and enhancement projects, performing definition, analysis and design phase activities. She also has ten years of experience in Function Point Analysis, Metrics collection and analysis, and Software Process Improvement. In her current assignment, she coordinates function point activities for the U.S. Public Sector account and performs function point analysis for projects and applications within that area. Ms. Brown has been a member of the IFPUG Counting Practices Committee since 2000. She previously served as the committee secretary and is now serving as committee vice-chair. She coordinated (along with David Garmus) the development and publication of CPM 4.3. The IFPUG website is www.ifpug.orgThe essay in SPaMCAST 75 is an exploration of the term "best practice". Shakespeare wrote: "What's in a name? That which we call a rose By any other name would smell as sweet." Unfortunately words can have power beyond thier original intent therefore reduce the value of the orginal concept.Conferences and Speaking Engagements in 2010 (To Date)ITMPI Webinar: Are Your Project Stakeholders Satisfied February 11, 2010 11:00 am - 12:30 pm Eastern Time Measuring customer satisfaction is more than just asking if your clients got what they wanted. Customer satisfaction is a messy mix of expectations, experiences, and perceptions - with maybe a hint of functionality. In this webinar, Tom Cagley will outline one method for measuring this mixture and for identifying what really matters in customer satisfaction.Learning Objectives: • How to define customer satisfaction • Strategies for identifying what really matters • A practical framework for measuring customer satisfaction • Not all attributes of customer satisfaction matter to the same level for all stakeholders Register at http://solutions.compaid.com/forms/WebinarA20100211?ProcessType=PreRegQuest Conference in Dallas April 21 - 23. I will be talking on "Process Improvement in a Multi-Model World". The conference includes two days of workshops. The website to get more information is http://www.qaiquest.org/dallas/index.htmlNext!The next Software Process and Measurement Cast will feature an interview with Tom and Mary Poppendiech talking about lean and their new book "Leading Lean Software Development: Results Are not the Point". This was a phenomenally insightful interview.

Welcome to the Software Process and Measurement Cast 74!In the SPaMCAST 74 I interviewed Kenji Hiranabe. We discussed mind mapping and how it can be used in projects. Mind Mapping for the uninitiated is a simple graphical means of organizing data to make it more understandable and memorable. Mind mapping has many uses in all types of software projects. We specifically discussed uses in agile projects but the method transcends a simple category and is useful in all projects .Kenji Hiranabe is an Agile software development practitioner and Japanese (co-)translator of "Multi-Paradigm Design"(Jim Coplien), "Lean Software Development"(Mary/Tom Poppendieck), "XP Installed"(Ron Jeffries), "Agile Project Management"(Jim Highsmith), "The Art of Agile Development"(James Shore) and other Agile books.Kenji was awarded the 2008 Gordon Pask Award Recipient for contributions to Agile practice.http://www.infoq.com/news/2008/08/Gordon-Pask-Award-2008-ReceiversHe thinks of software development as a form of communication game, and is always searching for better ways to make it more productive, collaborative, and fun.His article related to this interview; "Agile Modeling with Mind Maps and UML"http://www.stickyminds.com/s.asp?F=S11861_ART_2He is also CEO of Change Vision, Inc.Change Vision develops lightweight Mind Mapping and UML/ERD/DFD integrated software ketching and modeling tool "astah*" (http://astah.change-vision.com/).He blogs about Lean/Agile software development.http://astah-users.change-vision.com/en/modules/weblog/kenji.hiranabe/The essay in SPaMCAST 74 is discussion the confluence of IT Value and customer satisfaction. Can you really measure the value of your IT group if you don't start with your customers perception? Conferences and Speaking Engagements in 2010 (To Date)Are Your Project Stakeholders Satisfied February 11, 2010 11:00 am - 12:30 pm Eastern Time Measuring customer satisfaction is more than just asking if your clients got what they wanted. Customer satisfaction is a messy mix of expectations, experiences, and perceptions - with maybe a hint of functionality. In this webinar, Tom Cagley will outline one method for measuring this mixture and for identifying what really matters in customer satisfaction.Learning Objectives: • How to define customer satisfaction • Strategies for identifying what really matters • A practical framework for measuring customer satisfaction • Not all attributes of customer satisfaction matter to the same level for all stakeholders Register at http://solutions.compaid.com/forms/WebinarA20100211?ProcessType=PreRegQuest Conference in Dallas April 21 - 23. I will be talking on "Process Improvement in a Multi-Model World". The conference includes two days of workshops. The website to get more information is http://www.qaiquest.org/dallas/index.htmlNext!The next Software Process and Measurement Cast will feature an interview with Bonnie Brown (really this time). We discussed the upcoming release of an updated IFPUG Function Point Standards (Counting Practice Manual 4.3). If you are interested in function points, Bonnie has a lot of information for you!

Welcome to the Software Process and Measurement Cast 73!In the SPaMCAST 73 I interviewed David Bovis. David and I discussed the psychology of change. Have you ever wondered why some people are better at making change happen? I believe it boils down to two related factors. The first is salesman ship and the second is an understanding of psychology. Both topic are highly related. Since we are all change agents this is an incredibly important interview.As an independent service provider David has functioned as a Design consultant and project manager for tooling & components sourced from China and as a Lean development Consultant. David is now delivery Director for PCC.Interested in addressing the sustainability issues surrounding organizational change, since 2001 David has studied Theology, Philosophy and Psychology, recognizing organizations succeed for the same reasons families do – the psychological quality of relationship between people. David's specialist area is now the 'psychology of organizational change and culture development' in support of Lean (TPS) and systems thinking principles. Inverting the standard approach to Lean development, proven to be largely unsustainable over the last 35years, David regularly challenges the strategic setting of measures, to address the detrimental impact assumptions, from standard accounting practice, have on behaviors. Contact Data:Website: http://www.pcchange.org.ukEmail: dbovis.pcc@gmail.comFacebook: http://www.facebook.com/david.bovisTwitter: dr_bovisYou can also find David on Linked In and MySpace to name a few places (he truely is everywhere).The essay in SPaMCAST 73 is a discussion on whether customer satisfaction is deterministic. Can customer satisfaction be reduced to a formula that may or may not match the perception of the clients? I would also like to promote another podcast that I produce. While a little off the IT track, Tales by Tom which are readings of my father's novels, novellas and short story collections is an engaging ang thought provoking podcast. Visit Tales by Tom at www.talesbytom.com.Conferences and Speaking Engagements in 2010 (To Date)Are Your Project Stakeholders Satisfied February 11, 2010 11:00 am - 12:30 pm Eastern Time Measuring customer satisfaction is more than just asking if your clients got what they wanted. Customer satisfaction is a messy mix of expectations, experiences, and perceptions - with maybe a hint of functionality. In this webinar, Tom Cagley will outline one method for measuring this mixture and for identifying what really matters in customer satisfaction.Learning Objectives: • How to define customer satisfaction • Strategies for identifying what really matters • A practical framework for measuring customer satisfaction • Not all attributes of customer satisfaction matter to the same level for all stakeholders Register at http://solutions.compaid.com/forms/WebinarA20100211?ProcessType=PreRegQuest Conference in Dallas April 21 - 23. I will be talking on "Process Improvement in a Multi-Model World". The conference includes two days of workshops. The website to get more information is http://www.qaiquest.org/dallas/index.htmlNext Software Process and Measurement Cast:The next Software Process and Measurement Cast will feature an interview with Bonnie Brown. We discussed the upcoming release of an updated IFPUG Function Point Standards (Counting Practice Manual 4.3). If you are interested in function points, Bonnie has a lot of information for you!

Welcome to the Software Process and Measurement Cast 72!In the SPaMCAST 72 I interviewed Diana Larsen. Diana and I discussed agile and retrospectives. The interview was full of practical advice, philosophyphilopsphy, wit and wisdom. Diana Larsen sparks the creation of workplaces where productive teams display resilience in times of change and focus on frequent delivery of high value software customers want and use. Drawing on fifteen+ years of experience working with technical professionals, Diana takes a pragmatic approach to consulting with leaders and teams to promote work processes where innovation, inspiration, and imagination flourish.Diana co-authored Agile Retrospectives: Making Good Teams Great! and writes articles and blog posts at http://www.futureworksconsulting.com/blog. She is a partner in FutureWorks Consulting, LLC, in Portland, Oregon.Current chair of the Agile Alliance Board of Directors, Diana co- founded the "Agile Open Northwest" conference and the international "Retrospective Facilitators Gathering".Diana discovers solutions and possibilities where others find only barriers and obstacles.Contact Data:Website: http://www.futureworksconsulting.com/Website: http://www.agilealliance.orgTwitter: DianaofportlandThe essay in SPaMCAST 72 concludes my essay titled Traceability, A Radical Approach Based on User Involvement. This is part seven which includes examples (mini-case studies) and a summary. The entire document will be available via my blog and at the David Consulting Group website. I would also like to promote another podcast that I produce. While a little off the IT track, Tales by Tom which are readings of my father's novels, novellas and short story collections is an engaging ang thought provoking podcast. Visit Tales by Tom at www.talesbytom.com.Conferences and Speaking Engagements in 2010 (To Date)Are Your Project Stakeholders Satisfied February 11, 2010 11:00 am - 12:30 pm Eastern Time Measuring customer satisfaction is more than just asking if your clients got what they wanted. Customer satisfaction is a messy mix of expectations, experiences, and perceptions - with maybe a hint of functionality. In this webinar, Tom Cagley will outline one method for measuring this mixture and for identifying what really matters in customer satisfaction.Learning Objectives: • How to define customer satisfaction • Strategies for identifying what really matters • A practical framework for measuring customer satisfaction • Not all attributes of customer satisfaction matter to the same level for all stakeholders Register at http://solutions.compaid.com/forms/WebinarA20100211?ProcessType=PreRegQuest Conference in Dallas April 21 - 23. I will be talking on "Process Improvement in a Multi-Model World". The conference includes two days of workshops. The website to get more information is http://www.qaiquest.org/dallas/index.htmlThe next Software Process and Measurment Cast features an interview with David Bovis. We discussed lean and the phycology of change. This is a do not miss interview for anyone involved or impacted by change. . . .might mean everyone ought to hear this interview.

Welcome to the Software Process and Measurement Cast 71!In SPaMCAST 71, I conclude my interview of the Suzanne Robertson. We continued our discussion of requirements. Requirements are the heart and soul of the software development projects.Suzanne is co-author of Mastering the Requirements Process, Second Edition (Addison-Wesley 2006) a book that provides guidance on finding requirements and writing them so that they can be understood by all the stakeholders. She has more than 30 years experience in systems specification and building. Her courses on requirements, systems analysis, design and problem solving are well known for their innovative workshops and business games.Suzanne has varied experience as a manager, programmer, analyst, and designer. She has consulted, done research and taught in Europe, Australia, the Far East and the United States. Current work includes research and consulting on stakeholder rights and responsibilities, the specification and reuse of requirements and techniques for assessing requirements specifications. The product of this research is Volere, a complete requirements process and template for assessing requirements quality, and for specifying business requirements.Contact Data:Atlantic Systems Guild: http://www.systemsguild.com/Volere Requirements Resouces: http://www.volere.co.uk/Email: suzanne@systemsguild.netThe essay is a continuation of my essay titled "Traceability: A Radical Approach Based on User Involvement". Part six puts the model together and gets us ready to discuss examples in installment seven.I have also included a promo for JC Hutchins novel 7th Son: Descent. Great story I suggest listening and buying the book!Join the SPaMCAST's community by joining the SPaMCAST Facebook page and get involved!!!! http://tinyurl.com/62z5elThere are a number of ways to share your thoughts with SPaMCAST: • Email SPaMCAST at spamcastinfo@gmail.com• Voice messages can be left at 1-206-888-6111• Twitter – www.twitter.com/tcagley• BLOG – www.tcagley.wordpress.com• FACEBOOK!!!! Software Process and Measurement http://tinyurl.com/62z5elNext Software Process and Measurement Cast: The interview in show 72 is Diana Larsen, author, teacher, and consultant. We talked about agile and project retrospectives to name a few topics. Incredible wit, wisdom and interview.

Welcome to the Software Process and Measurement Cast 70!The interview on the SPaMCAST 70 is with Suzanne Robertson. We talked about requirements . . . a lot and that was good therefore this part one of the interview.Suzanne is co-author of Mastering the Requirements Process (Addison-Wesley Second Edition 2006) a book that provides guidance on finding requirements and writing them so that they can be understood by all the stakeholders. She has more than 30 years experience in systems specification and building. Her courses on requirements, systems analysis, design and problem solving are well known for their innovative workshops and business games.Suzanne has varied experience as a manager, programmer, analyst, and designer. She has consulted, done research and taught in Europe, Australia, the Far East and the United States. Current work includes research and consulting on stakeholder rights and responsibilities, the specification and reuse of requirements and techniques for assessing requirements specifications. The product of this research is Volere, a complete requirements process and template for assessing requirements quality, and for specifying business requirements.Contact Data:Atlantic Systems Guild: http://www.systemsguild.com/Volere Requirements Resouces: http://www.volere.co.uk/Email: suzanne@systemsguild.net The essay is a continuation of my essay titled "Traceability: A Radical Approach Based on User Involvement". Part Five discusses the final leg of the model criticality. We will now have the heart of the model defined and be ready to start putting it all together.Join the SPaMCAST's community by joining the SPaMCAST Facebook page and get involved!!!! http://tinyurl.com/62z5elThere are a number of ways to share your thoughts with SPaMCAST: • Email SPaMCAST at spamcastinfo@gmail.com• Voice messages can be left at 1-206-888-6111• Twitter – www.twitter.com/tcagley• BLOG – www.tcagley.wordpress.com• FACEBOOK!!!! Software Process and Measurement http://tinyurl.com/62z5elNext Software Process and Measurement Cast: The interview in show 71 is Part 2 of my interview with Suzanne Robertson, author, teacher, consultant and a member of The Atlantic Systems Guild. We finished our discussion of requirements and mastering the requirements process.

The interview on the SPaMCAST 69 is with Kevin Brennan. Kevin and I focused on how the business analysis role fits into the CMMI. In the process we ended up discussing a wide range of topics from a business analysis point of view. Kevin Brennan, CBAP, PMP, is the IIBA®s Vice President, Professional Development. He led the development of Version 2.0 of the Business Analysis Body of Knowledge® (BABOK® Guide) and was also one of the authors of the CBAP exam. He is a frequent speaker on business analysis, project management, and software quality assurance topics at conferences. Kevin has over a decade of experience as a business analyst and project manager across several industry sectors, including regulated professions, utilities, automobile manufacturing, courier services, and mortgage banking. During this time he has performed just about every task a business analyst could be expected to do, from developing corporate and product strategies to being paged by end-users looking for technical support. Kevin has taught project management and requirements analysis at Humber College, and has a B.A. degree in History and Political Science from the University of Toronto. He is also a graduate of Second City's improv comedy program. Contact:Email: kevin.brennan@theiiba.orgWebsite: http://www.theiiba.org/am/Tell a friend about the Software Process and Measurement Cast and show them how to subscribe. Let me know and I will acknowledge you on the next show! The essay is a continuation of my essay titled "Traceability: A Radical Approach Based on User Involvement". Part four discusses the complexity leg of the model. We are now into the heart of the model and I like your feedback on the assessment categories choosen and the idea in total.Join the SPaMCAST's community by joining the SPaMCAST Facebook page and get involved!!!! http://tinyurl.com/62z5elThere are a number of ways to share your thoughts with SPaMCAST: • Email SPaMCAST at spamcastinfo@gmail.com• Voice messages can be left at 1-206-888-6111• Twitter – www.twitter.com/tcagley• BLOG – www.tcagley.wordpress.com• FACEBOOK!!!! Software Process and Measurement http://tinyurl.com/62z5elNext Software Process and Measurement Cast: The interview in show 70 is with Suzanne Robertson, author, teacher, consultant and a member of The Atlantic Systems Guild. We spoke about requirements and mastering the requirements process.

The interview on the SPaMCAST 68 is with Neil Potter. Neil and I talked of CMMI, process improvement and how change programs fit into economic environment we find ourselves in today and will again someday in the future. The interview was a wide ranging discussion of process improvement. Neil Potter has been working in software design, engineering and process management since 1985. In 1988 Neil was an SEPG manager in a TI software development group, spanning USA, India and England. He has a B.Sc. in Computer Science from the University of Essex in England and Six Sigma Greenbelt certification from the University of Michigan. Neil is also a Certified Scrum Master (certified by Mike Cohn). Neil is also a certified CMMI High Maturity lead appraiser. Contact:Email: help@processgroup.comWebsite: http://www.processgroup.com/Tell a friend about the Software Process and Measurement Cast and show them how to subscribe. Let me know and I will acknowledge you on the next show! The essay is a continuation of my essay titled "Traceability: A Radical Approach Based on User Involvement". Part three discusses the nine components of customer involvement which will be assessed in the model. I am catching up to cleaning up the blog and posting the essay, I had a problem with my email system that required my full attention.Join the SPaMCAST's community by joining the SPaMCAST Facebook page and get involved!!!! http://tinyurl.com/62z5elThere are a number of ways to share your thoughts with SPaMCAST: • Email SPaMCAST at spamcastinfo@gmail.com• Voice messages can be left at 1-206-888-6111• Twitter – www.twitter.com/tcagley• BLOG – www.tcagley.wordpress.com• FACEBOOK!!!! Software Process and Measurement http://tinyurl.com/62z5elNext Software Process and Measurement Cast: The interview in show 69 is with Kevin Brennan of the International Institute of Business Analysis (IIBA). We talked about business analysis and the role of business analysts in the CMMI. The interview was incredible.