Software Process and Measurement Cast

Welcome to the Software Process and Measurement Cast 74!In the SPaMCAST 74 I interviewed Kenji Hiranabe.  We discussed mind mapping and how it can be used in projects.  Mind Mapping for the uninitiated is a simple graphical means of organizing data to make it more understandable and memorable.  Mind mapping has many uses in all types of software projects.  We specifically discussed uses in agile projects but the method transcends a simple category and is useful in all projects .Kenji Hiranabe is an Agile software development practitioner and Japanese (co-)translator of "Multi-Paradigm Design"(Jim Coplien), "Lean Software Development"(Mary/Tom Poppendieck), "XP Installed"(Ron Jeffries), "Agile Project Management"(Jim Highsmith), "The Art of Agile Development"(James Shore) and other Agile books.Kenji was awarded the 2008 Gordon Pask Award Recipient for contributions to Agile practice.He thinks of software development as a form of communication game, and is always searching for better ways to make it more productive, collaborative, and fun.His article related to this interview; "Agile Modeling with Mind Maps and UML"He is also CEO of Change Vision, Inc.Change Vision develops lightweight Mind Mapping and UML/ERD/DFD integrated software ketching and modeling tool "astah*" ().He blogs about Lean/Agile software development.http://astah-users.change-vision.com/en/modules/weblog/kenji.hiranabe/The essay in SPaMCAST 74 is discussion the confluence of IT Value and customer satisfaction.  Can you really measure the value of your IT group if you don't start with your customers perception?  Conferences and Speaking Engagements in 2010 (To Date)Are Your Project Stakeholders Satisfied February 11, 2010 11:00 am - 12:30 pm Eastern Time Measuring customer satisfaction is more than just asking if your clients got what they wanted. Customer satisfaction is a messy mix of expectations, experiences, and perceptions - with maybe a hint of functionality. In this webinar, Tom Cagley will outline one method for measuring this mixture and for identifying what really matters in customer satisfaction.Learning Objectives: •    How to define customer satisfaction •    Strategies for identifying what really matters •    A practical framework for measuring customer satisfaction •    Not all attributes of customer satisfaction matter to the same level for all stakeholders Register at Quest Conference in Dallas April 21 - 23.  I will be talking on "Process Improvement in a Multi-Model World".  The conference includes two days of workshops.  The website to get more information is Next!The next Software Process and Measurement Cast will feature an interview with Bonnie Brown (really this time).  We discussed the upcoming release of an updated IFPUG Function Point Standards (Counting Practice Manual 4.3).  If you are interested in function points, Bonnie has a lot of information for you!

Welcome to the Software Process and Measurement Cast 73!In the SPaMCAST 73 I interviewed David Bovis.  David and I discussed the psychology of change.  Have you ever wondered why some people are better at making change happen?  I believe it boils down to two related factors.  The first is salesman ship and the second is an understanding of psychology.  Both topic are highly related.  Since we are all change agents this is an incredibly important interview.As an independent service provider David has functioned as a Design consultant and project manager for tooling & components sourced from China and as a Lean development Consultant. David is now delivery Director for PCC.Interested in addressing the sustainability issues surrounding organizational change, since 2001 David has studied Theology, Philosophy and Psychology, recognizing organizations succeed for the same reasons families do – the psychological quality of relationship between people. David’s specialist area is now the ‘psychology of organizational change and culture development’ in support of Lean (TPS) and systems thinking principles. Inverting the standard approach to Lean development, proven to be largely unsustainable over the last 35years, David regularly challenges the strategic setting of measures, to address the detrimental impact assumptions, from standard accounting practice, have on behaviors. Contact Data:Website:  http://www.pcchange.org.ukEmail:  dbovis.pcc@gmail.comFacebook:  http://www.facebook.com/david.bovisTwitter:  dr_bovisYou can also find David on Linked In and MySpace to name a few places (he truely is everywhere).The essay in SPaMCAST 73 is a discussion on whether customer satisfaction is deterministic.  Can customer satisfaction be reduced to a formula that may or may not match the perception of the clients?  I would also like to promote another podcast that I produce.   While a little off the IT track, Tales by Tom which are readings of my father's novels, novellas and short story collections is an engaging ang thought provoking podcast.  Visit Tales by Tom at www.talesbytom.com.Conferences and Speaking Engagements in 2010 (To Date)Are Your Project Stakeholders Satisfied February 11, 2010 11:00 am - 12:30 pm Eastern Time Measuring customer satisfaction is more than just asking if your clients got what they wanted. Customer satisfaction is a messy mix of expectations, experiences, and perceptions - with maybe a hint of functionality. In this webinar, Tom Cagley will outline one method for measuring this mixture and for identifying what really matters in customer satisfaction.Learning Objectives: •    How to define customer satisfaction •    Strategies for identifying what really matters •    A practical framework for measuring customer satisfaction •    Not all attributes of customer satisfaction matter to the same level for all stakeholders Register at http://solutions.compaid.com/forms/WebinarA20100211?ProcessType=PreRegQuest Conference in Dallas April 21 - 23.  I will be talking on "Process Improvement in a Multi-Model World".  The conference includes two days of workshops.  The website to get more information is http://www.qaiquest.org/dallas/index.htmlNext Software Process and Measurement Cast:The next Software Process and Measurement Cast will feature an interview with Bonnie Brown.  We discussed the upcoming release of an updated IFPUG Function Point Standards (Counting Practice Manual 4.3).  If you are interested in function points, Bonnie has a lot of information for you!

Welcome to the Software Process and Measurement Cast 72!In the SPaMCAST 72 I interviewed Diana Larsen.  Diana and I discussed agile and retrospectives.  The interview was full of practical advice, philosophyphilopsphy, wit and wisdom.  Diana Larsen sparks the creation of workplaces where productive teams display resilience in times of change and focus on frequent delivery of high value software customers want and use. Drawing on fifteen+ years of experience working with technical professionals, Diana takes a pragmatic approach to consulting with leaders and teams to promote work processes where innovation, inspiration, and imagination flourish.Diana co-authored Agile Retrospectives: Making Good Teams Great! and writes articles and blog posts at . She is a partner in FutureWorks Consulting, LLC, in Portland, Oregon.Current chair of the Agile Alliance Board of Directors, Diana co- founded the “Agile Open Northwest” conference and the international “Retrospective Facilitators Gathering”.Diana discovers solutions and possibilities where others find only barriers and obstacles.Contact Data:Website:  Website:  Twitter:   DianaofportlandThe essay in SPaMCAST 72 concludes my essay titled Traceability, A Radical Approach Based on User Involvement.  This is part seven which includes examples (mini-case studies) and a summary.  The entire document will be available via my blog and at the David Consulting Group website.  I would also like to promote another podcast that I produce.   While a little off the IT track, Tales by Tom which are readings of my father's novels, novellas and short story collections is an engaging ang thought provoking podcast.  Visit Tales by Tom at www.talesbytom.com.Conferences and Speaking Engagements in 2010 (To Date)Are Your Project Stakeholders Satisfied February 11, 2010 11:00 am - 12:30 pm Eastern Time Measuring customer satisfaction is more than just asking if your clients got what they wanted. Customer satisfaction is a messy mix of expectations, experiences, and perceptions - with maybe a hint of functionality. In this webinar, Tom Cagley will outline one method for measuring this mixture and for identifying what really matters in customer satisfaction.Learning Objectives: •    How to define customer satisfaction •    Strategies for identifying what really matters •    A practical framework for measuring customer satisfaction •    Not all attributes of customer satisfaction matter to the same level for all stakeholders Register at Quest Conference in Dallas April 21 - 23.  I will be talking on "Process Improvement in a Multi-Model World".  The conference includes two days of workshops.  The website to get more information is The next Software Process and Measurment Cast features an interview with David Bovis.  We discussed lean and the phycology of change.  This is a do not miss interview for anyone involved or impacted by change. . . .might mean everyone ought to hear this interview.

Welcome to the Software Process and Measurement Cast 71!In SPaMCAST 71, I conclude my interview of the Suzanne Robertson.  We continued our discussion of requirements.  Requirements are the heart and soul of the software development projects.Suzanne is co-author of , Second Edition (Addison-Wesley 2006) a book that provides guidance on finding requirements and writing them so that they can be understood by all the stakeholders. She has more than 30 years experience in systems specification and building. Her courses on requirements, systems analysis, design and problem solving are well known for their innovative workshops and business games.Suzanne has varied experience as a manager, programmer, analyst, and designer. She has consulted, done research and taught in Europe, Australia, the Far East and the United States. Current work includes research and consulting on stakeholder rights and responsibilities, the specification and reuse of requirements and techniques for assessing requirements specifications. The product of this research is Volere, a complete requirements process and template for assessing requirements quality, and for specifying business requirements.Contact Data:Atlantic Systems Guild:  Volere Requirements Resouces:  Email:  suzanne@systemsguild.netThe essay is a continuation of my essay titled "Traceability: A Radical Approach Based on User Involvement".   Part six puts the model together and gets us ready to discuss examples in installment seven.I have also included a promo for JC Hutchins novel .  Great story I suggest listening and buying the book!Join the SPaMCAST’s community by joining the SPaMCAST Facebook page and get involved!!!!  There are a number of ways to share your thoughts with SPaMCAST: •    Email SPaMCAST at spamcastinfo@gmail.com•    Voice messages can be left at 1-206-888-6111•    Twitter – •    BLOG – •    FACEBOOK!!!! Software Process and Measurement               Next Software Process and Measurement Cast: The interview in show 72 is Diana Larsen, author, teacher, and consultant.  We talked about agile and project retrospectives to name a few topics.  Incredible wit, wisdom and interview.

Welcome to the Software Process and Measurement Cast 70!The interview on the SPaMCAST 70 is with Suzanne Robertson.  We talked about requirements . . . a lot and that was good therefore this part one of the interview.Suzanne is co-author of (Addison-Wesley Second Edition 2006) a book that provides guidance on finding requirements and writing them so that they can be understood by all the stakeholders. She has more than 30 years experience in systems specification and building. Her courses on requirements, systems analysis, design and problem solving are well known for their innovative workshops and business games.Suzanne has varied experience as a manager, programmer, analyst, and designer. She has consulted, done research and taught in Europe, Australia, the Far East and the United States. Current work includes research and consulting on stakeholder rights and responsibilities, the specification and reuse of requirements and techniques for assessing requirements specifications. The product of this research is Volere, a complete requirements process and template for assessing requirements quality, and for specifying business requirements.Contact Data:Atlantic Systems Guild:  Volere Requirements Resouces:  Email:  suzanne@systemsguild.net  The essay is a continuation of my essay titled "Traceability: A Radical Approach Based on User Involvement".   Part Five discusses the final leg of the model criticality.   We will now have the heart of the model defined and be ready to start putting it all together.Join the SPaMCAST’s community by joining the SPaMCAST Facebook page and get involved!!!!  There are a number of ways to share your thoughts with SPaMCAST: •    Email SPaMCAST at spamcastinfo@gmail.com•    Voice messages can be left at 1-206-888-6111•    Twitter – •    BLOG – •    FACEBOOK!!!! Software Process and Measurement               Next Software Process and Measurement Cast: The interview in show 71 is Part 2 of my interview with Suzanne Robertson, author, teacher, consultant and a member of The Atlantic Systems Guild.  We finished our discussion of requirements and mastering the requirements process.

The interview on the SPaMCAST 69 is with Kevin Brennan.  Kevin and I focused on how the business analysis role fits into the CMMI.  In the process we ended up discussing a wide range of topics from a business analysis point of view. Kevin Brennan, CBAP, PMP, is the IIBA®s Vice President, Professional Development. He led the development of Version 2.0 of the Business Analysis Body of Knowledge® () and was also one of the authors of the CBAP exam. He is a frequent speaker on business analysis, project management, and software quality assurance topics at conferences. Kevin has over a decade of experience as a business analyst and project manager across several industry sectors, including regulated professions, utilities, automobile manufacturing, courier services, and mortgage banking. During this time he has performed just about every task a business analyst could be expected to do, from developing corporate and product strategies to being paged by end-users looking for technical support. Kevin has taught project management and requirements analysis at Humber College, and has a B.A. degree in History and Political Science from the University of Toronto. He is also a graduate of Second City's improv comedy program. Contact:Email:     kevin.brennan@theiiba.orgWebsite: Tell a friend about the Software Process and Measurement Cast and show them how to subscribe.  Let me know and I will acknowledge you on the next show!  The essay is a continuation of my essay titled "Traceability: A Radical Approach Based on User Involvement".   Part four discusses the complexity leg of the model.   We are now into the heart of the model and I like your feedback on the assessment categories choosen and the idea in total.Join the SPaMCAST’s community by joining the SPaMCAST Facebook page and get involved!!!!  http://tinyurl.com/62z5elThere are a number of ways to share your thoughts with SPaMCAST: •    Email SPaMCAST at spamcastinfo@gmail.com•    Voice messages can be left at 1-206-888-6111•    Twitter – www.twitter.com/tcagley•    BLOG – www.tcagley.wordpress.com•    FACEBOOK!!!! Software Process and Measurement               Next Software Process and Measurement Cast: The interview in show 70 is with Suzanne Robertson, author, teacher, consultant and a member of The Atlantic Systems Guild.  We spoke about requirements and mastering the requirements process.

The interview on the SPaMCAST 68 is with Neil Potter.  Neil and I  talked of CMMI, process improvement and how change programs fit into economic environment we find ourselves in today and will again someday in the future.  The interview was a wide ranging discussion of process improvement. Neil Potter has been working in software design, engineering and process management since 1985. In 1988 Neil was an SEPG manager in a TI software development group, spanning USA, India and England. He has a B.Sc. in Computer Science from the University of Essex in England and Six Sigma Greenbelt certification from the University of Michigan. Neil is also a Certified Scrum Master (certified by Mike Cohn). Neil is also a certified CMMI High Maturity lead appraiser.  Contact:Email:     help@processgroup.comWebsite: Tell a friend about the Software Process and Measurement Cast and show them how to subscribe.  Let me know and I will acknowledge you on the next show!  The essay is a continuation of my essay titled "Traceability: A Radical Approach Based on User Involvement".   Part three discusses the nine components of customer involvement which will be assessed in the model.  I am catching up to cleaning up the blog and posting the essay, I had a problem with my email system that required my full attention.Join the SPaMCAST’s community by joining the SPaMCAST Facebook page and get involved!!!! There are a number of ways to share your thoughts with SPaMCAST: •    Email SPaMCAST at spamcastinfo@gmail.com•    Voice messages can be left at 1-206-888-6111•    Twitter – www.twitter.com/tcagley•    BLOG – •    FACEBOOK!!!! Software Process and Measurement               Next Software Process and Measurement Cast: The interview in show 69 is with Kevin Brennan of the International Institute of Business Analysis (IIBA).  We talked about business analysis and the role of business analysts in the CMMI.  The interview was incredible.

The interview in SPaMCAST 67 is with Murali Chemuturi.  Murali recently had his first book published titled S.  In this edition of the Software  Process and Measurement Cast we discussed estimation, the book and future plans.  Murali offers a lot of practical advice on estimation during the interview.  Good book, good interview . . . go buy a copy or two.   The link to Amazon is  Murali has over thirty seven years of total experience out of which about twenty three years in information technology having worked in TATA CONSULTANCY SERVICES for Five and half years and in ELECTRONICS COROPORATION OF INDIA LIMITED for Nineteen and half years. I had also worked in SATYAM COMPUTER SERVICES LTD., METAMOR GLOBAL SOLUTIONS LTD. and Vistaar eBusinesses Pvt Ltd.  Designation at the time of final employment was that of Vice President Software Development at Vistaar e-Businesses Pvt. Ltd. Mumbai.Contact:Email:     murali@chemuturi.comWebsite: Tell a friend about the Software Process and Measurement Cast and show them how to subscribe.  Let me know and I will acknowledge you on the next show!  The essay is a continuation of my essay titled "Traceability: A Radical Approach Based on User Involvement".   Part two starts to get into the meat of tracability and scalability.  Note I recently received a comment about not having access to the whole essay immediately.  While the whole paper is drafted I do my final re-write as I record each section therefore the essay is not really complete until the last part is recorded.  It is the way I write.Join the SPaMCAST’s community by joining the SPaMCAST Facebook page and get involved!!!!  There are a number of ways to share your thoughts with SPaMCAST: •    Email SPaMCAST at spamcastinfo@gmail.com•    Voice messages can be left at 1-206-888-6111•    Twitter – www.twitter.com/tcagley•    BLOG – •    FACEBOOK!!!! Software Process and Measurement               Upcoming Speaking Engagements ITMPI webinarProcess Improvement in a Multi-Model World September 15, 2009 11:00 am - 12:30 pm Eastern Time Model based process improvement typically has centered on a single model or framework as the lynch pin to control software process improvement within an organization. The use of a model or framework is an excellent means of reducing random activity unfortunately one model does not cover the whole organization. Process improvement has matured to a point where the span of control needs to be extended which suggests the use of more than one model (e.g. CMMI, ISO, ITIL and Business Process Re-engineering to name a few). This webinar with Tom Cagley will discuss how to manage process improvement in a complex, multi-model environment. More information - http://solutions.compaid.com/forms/WebinarB20090915?ProcessType=PreRegISMA 4 ConferenceBoundaries, Boundaries EverywhereSeptember 15, 2009 9:00 - 9:45 AM              Identifying applications and project boundaries are critical to accurate and repeatable counts however the rules have a lot of flexibility. The presentation will evaluate a variety of types of applications to evaluate the impact of varied perspectives on application boundaries. The presentation will include at least one hands-on exercise to drive home the impact of boundaries.The ISMA conference will be held this September 13-16, 2009 at the Palmer House Hilton – Chicago, Illinois see More informaton - http://www.IFPUG.org    Next Software Process and Measurement Cast: The interview in show 68 is with Neil Potter of The Process Group.  We talked of CMMI, process improvement and how change programs fit into economic environment we find ourselves in today and will again someday in the future.

The interview in SPaMCAST 66 is with Chuck Tryon.  We discussed knowledge management.  Chuck provides solid advice on knowledge management while explain why not dealing with knowledge management is a burning platform you should not ignore.  Frankly this one of the most important interviews SPaMCAST has recorded. Chuck Tryon is a nationally respected educator and popular symposium speaker.  He founded Tryon and Associates in 1986 to provide seminar training and consulting that helps organizations and individuals develop predictable and repeatable approaches to modern project management, knowledge management and business requirements.  The strategies presented in Mr. Tryon’s seminars are used by thousands of professionals in hundreds of organizations across the United States, Europe and Canada.  His client list includes many top 100 companies.Chuck and his wife, Tresa, reside in the Tulsa, Oklahoma area.  They have two grown daughters, Amanda and Casey.  When not teaching, writing or attending classes at OU, Chuck tries to find time for his favorite things in life, spoiling grandchildren, playing golf and SCUBA diving … but not usually at the same time.A full bio is available at  Contact:Email:     ChuckTryon@TryonAssoc.comWebsite: Tell a friend about the Software Process and Measurement Cast and show them how to subscribe.  Let me know and I will acknowledge you on the next show!  The essay on SPaMCAST 66 is part 1 of my essay titled "Traceability: A Radical Approach Based on User Involvement".  ‘Model based software process improvement’ and ‘process discipline’ are phrases that can chill the blood of most software engineers even when uttered forty feet away.  Applied incorrectly the perceived trappings of process discipline are viewed as overhead which gets in the way of ‘real work’.  The processes that are perceived to be the most offensive to developers are those concentrated on controlling their behavior or providing oversight of their work.  When the CMMI® is interjected into the process landscape, traceability becomes one of the lightening rods typically identified in the overhead discussion.  So, avoid the lightening rod, right?  Check out the podcast and blog for the rest!Join the SPaMCAST’s community by joining the SPaMCAST Facebook page and get involved!!!!  http://tinyurl.com/62z5elThere are a number of ways to share your thoughts with SPaMCAST: •    Email SPaMCAST at spamcastinfo@gmail.com•    Voice messages can be left at 1-206-888-6111•    Twitter – www.twitter.com/tcagley•    BLOG – www.tcagley.wordpress.com•    FACEBOOK!!!! Software Process and Measurement               http://tinyurl.com/62z5elUpcoming Speaking Engagements:ITMPI webinarProcess Improvement in a Multi-Model World September 15, 2009 11:00 am - 12:30 pm Eastern Time Model based process improvement typically has centered on a single model or framework as the lynch pin to control software process improvement within an organization. The use of a model or framework is an excellent means of reducing random activity unfortunately one model does not cover the whole organization. Process improvement has matured to a point where the span of control needs to be extended which suggests the use of more than one model (e.g. CMMI, ISO, ITIL and Business Process Re-engineering to name a few). This webinar with Tom Cagley will discuss how to manage process improvement in a complex, multi-model environment. More information - http://solutions.compaid.com/forms/WebinarB20090915?ProcessType=PreRegISMA 4 ConferenceBoundaries, Boundaries EverywhereSeptember 15, 2009 9:00 - 9:45 AM              Identifying applications and project boundaries are critical to accurate and repeatable counts however the rules have a lot of flexibility. The presentation will evaluate a variety of types of applications to evaluate the impact of varied perspectives on application boundaries. The presentation will include at least one hands-on exercise to drive home the impact of boundariesThe ISMA conference will be held this September 13-16, 2009 at the Palmer House Hilton – Chicago, Illinois see More informaton - http://www.IFPUG.org    Next Software Process and Measurement Cast: The interview in the Software Process and Measurement Cast is with Murali Chemuturi.  Murali recently published his first book, "Software Estimation Best Practices, Tools & Techniques: A Complete Guide for Software Project Estimators". We discussed estimation and more.

The interview in SPaMCAST 65 is with Laura Brandau.  We discussed business analysis, the role of the business analyst, how business analysts impact projects and the organizations they serve and how we can measure both the role and the impact of the role. Laura Brandau is passionate about helping organizations create value through their investments in software.  She helps stakeholders conceptualize comprehensive solutions and creates alignment about project outcomes through proactive communication and analysis. Laura is the President and Principal Consultant at Clear Spring Business Analysis, a company she founded to deliver results-oriented services enabling clients to achieve a greater return on their software investments. Prior to founding Clear Spring, Laura worked in a variety of roles across multiple disciplines, including enterprise business analysis, project management, quality assurance, and information architecture.Laura is actively involved in the International Institute of Business Analysis, working at the international level as the Career Center Product Manager and the local level as the Vice President of Marketing for the Denver chapter. She also contributes to the business analyst profession by hosting Bridging the Gap between Business and IT, a blog dedicated to helping technology professionals improve how they engage with the business community. She recently published How to Start a Business Analyst Career, an eBook to help professionals looking to become BAs.Contact:Email:     laura@clearspringanalysis.comBlog:     Website: Tell a friend about the Software Process and Measurement Cast and show them how to subscribe.  Let me know and I will acknowledge you on the next show!  We have a guest essay on SPaMCAST 65.  Pat Ferdinandi is back with her essay the Valley of Indecision.  Pat explores what happens if you love what you do but you can't do it anymore. For many, change is an imperative.  Pat shares her ideas and motivation with SPaMCAST listeners.Join the SPaMCAST’s community by joining the SPaMCAST Facebook page and get involved!!!!  http://tinyurl.com/62z5elThere are a number of ways to share your thoughts with SPaMCAST: •    Email SPaMCAST at spamcastinfo@gmail.com•    Voice messages can be left at 1-206-888-6111•    Twitter – •    BLOG – •    FACEBOOK!!!! Software Process and Measurement               Upcoming Speaking Engagements:ITMPI webinarProcess Improvement in a Multi-Model World September 15, 2009 11:00 am - 12:30 pm Eastern Time Model based process improvement typically has centered on a single model or framework as the lynch pin to control software process improvement within an organization. The use of a model or framework is an excellent means of reducing random activity unfortunately one model does not cover the whole organization. Process improvement has matured to a point where the span of control needs to be extended which suggests the use of more than one model (e.g. CMMI, ISO, ITIL and Business Process Re-engineering to name a few). This webinar with Tom Cagley will discuss how to manage process improvement in a complex, multi-model environment. More information - http://solutions.compaid.com/forms/WebinarB20090915?ProcessType=PreRegISMA 4 ConferenceBoundaries, Boundaries EverywhereSeptember 15, 2009 9:00 - 9:45 AM              Identifying applications and project boundaries are critical to accurate and repeatable counts however the rules have a lot of flexibility. The presentation will evaluate a variety of types of applications to evaluate the impact of varied perspectives on application boundaries. The presentation will include at least one hands-on exercise to drive home the impact of boundariesThe ISMA conference will be held this September 13-16, 2009 at the Palmer House Hilton – Chicago, Illinois see More informaton - http://www.IFPUG.org    Next Software Process and Measurement Cast: The interview in the Software Process and Measurement Cast is with Chuck Tryon.  We discussed knowledge management.  Chuck provides solid advice on knowledge management while explain why not dealing with knowledge management is a burning platform you should not ignore.  Frankly this one of the most important interviews SPaMCAST has recorded.