McKinsey Talks Operations

New opportunities are coming for organizations to use procurement for a competitive edge and a driver for sustainability impact through innovation and strategic partnerships. However, the complexities of global supply chains and rapidly changing market conditions can make it hard to capture the value available. In this episode of McKinsey Talks Operations, Mauro Erriquez, McKinsey senior partner, and Dominique Lebigot, CPO of LVMH Wines and Spirits, discuss how procurement can drive competitive advantage through innovation and strategic partnerships. They explore challenges such as managing global supply chains and adapting to market shifts, focusing on circular economy practices, and the role of AI. Host Daphne Luchtenberg is also joined by Marc Sommerer, McKinsey partner, to further explore these themes and their impact on procurement. How can procurement teams balance innovation and sustainability with the demands of complex and volatile supply chains?See www.mckinsey.com/privacy-policy for privacy information

Organizations are striving to maintain operational excellence amidst rapid digital transformation, yet integrating advanced technologies while maintaining efficiency and employee engagement is a complex task. In this episode of McKinsey Talks Operations, Juan Luis Kruger, CEO of Minsur, and McKinsey Partner Ferran Pujol join host Christian Johnson to discuss how digital tools and Lean management principles can enhance operational performance and foster a culture of continuous improvement.See www.mckinsey.com/privacy-policy for privacy information

Explore how companies are navigating the Fourth Industrial Revolution, tackling challenges like outdated systems and the need for workforce upskilling. Discover the Global Lighthouse Network's role in showcasing successful digital transformations in manufacturing. Delve into the vital contributions women make in the operational sphere and the push for gender parity. Uncover how collaboration and innovation can enhance performance, merging sustainability with productivity to reap significant returns.

Enterprises are looking to Global Capability Centers (GCCs) as critical innovation hubs to stay ahead in the competitive landscape, but the difficulty lies in aligning strategic priorities with the capabilities of GCCs to maximize their impact. In this episode of McKinsey Talks Operations, host Daphne Luchtenberg is joined by McKinsey partners Abhilash Sridharan and Malcolm Gomes, Debasis Panda of TransUnion, and Pravin Goel of BlackRock India, to discuss how GCCs are evolving to become central to enterprise innovation and strategic success. How can enterprises ensure that their GCCs build the talent they need and capture the value of new technologies? McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operationsSee www.mckinsey.com/privacy-policy for privacy information

Julian Salguero, a McKinsey Partner specializing in operations, and Lindsay DeVagno, VP of Human Resources at Keurig Dr Pepper, dive into workforce evolution in this engaging discussion. They highlight the importance of talent management in addressing generational workforce challenges and labor shortages, emphasizing flexible career advancement opportunities. The duo also explores how technology transforms manufacturing roles and enhances workforce efficiency, particularly through innovative digital tools and leadership strategies, showcasing the integral role of frontline workers in today's operations.

With the coming of age of Gen Z—both as customers and new entrants to the workforce—customer demands are changing. At the same time, the arrival of generative AI (gen AI) is changing the way contact centers can respond to those demands. In this episode of McKinsey Talks Operations, host Daphne Luchtenberg is joined by McKinsey partners Eric Buesing and Brian Blackader to discuss the latest trends, the importance of a cohesive support strategy, and actionable steps contact center leaders can take to improve their customer care functions. Organizations must navigate the changing landscape of customer care with agility to stay ahead of the game—but is it a game they can ever win? McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations See www.mckinsey.com/privacy-policy for privacy informationSee www.mckinsey.com/privacy-policy for privacy information

Explore how capability center learning programs can allow organizations to experiment in a safe environment, learn from failures, and build new bonds in teams for better performance. Embrace failure as a path to innovation and learn how fostering curiosity and trust in teams can drive innovation. Discover the benefits of neutral innovation environments and strategies for making transformations stick within organizations.

Hosts Christian Johnson and Daphne Luchtenberg review the year in operations and discuss topics like generative AI, price volatility, supply chain resilience, sustainability, and the role of operations leaders. They explore the potential of generative AI and its impact on operational excellence, as well as the importance of aligning technology with business needs. The Operations Excellent Talent Program is highlighted, focusing on developing the next generation of professionals. The podcast also delves into sustainability, skinny design as a profitable business strategy, redefining productivity, tech enablement, and boardroom priorities.

Explore the game-changing potential of generative AI in operations, including automating complex processes, productivity boosts, system considerations, and successful integration. Discover the opportunities and challenges in product development, the rapid expansion of generative AI, scaling new technologies, and recommendations for bringing Gen AI to organizations.

Join Daniel Swan and Axel Karlsson, senior partners at McKinsey & Company, as they discuss the challenges and demands in supply chain and operations, the changing perception of automation and capital intensity, and key considerations for planning in 2024. Don't miss this enlightening conversation on shaping a new operational reality.