McKinsey Talks Operations
Beyond cost savings: The global footprint of innovation hubs
Mar 28, 2025
Indy Banerjee, Senior Partner at McKinsey, and Jack Madrid, President and CEO of IBPAP, dive into the evolution of Global Capability Centers. They discuss transforming these centers into innovation hubs rather than just cost-saving solutions. The conversation highlights the role of AI adoption, the need for resilient workforce strategies, and the importance of cultural alignment in organizations. They also explore how geopolitical factors impact global workforce trends, particularly in the Philippines, emphasizing continuous skill development for future success.
27:08
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Quick takeaways
- Organizations should transform their Global Capability Centers into innovation hubs by integrating talent strategies and leveraging local workforce skills.
- Upskilling and right-skilling are essential for GCCs to meet emerging technological demands and maintain competitiveness in various sectors.
Deep dives
Evolving Role of Global Capability Centers
Global Capability Centers (GCCs) are transitioning from mere execution centers to critical hubs of innovation and enterprise-wide value creation. This shift reflects a growing trend where companies recognize the importance of integrating their operational frameworks and talent strategies. The current landscape sees GCCs housing up to 45% of an organization’s workforce, with many leadership roles now being based in these centers rather than just at corporate headquarters. This evolution enables GCCs to become microcosms of their parent organizations, fostering a more cohesive and efficient operational model that leverages local talent effectively.
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