Tom Arbuthnot and Mark Licinio discuss transitioning to Microsoft Teams, managing multiple OEMs, selecting equipment, and the significance of community engagement. They also talk about the deployment of Microsoft Teams rooms, defining blueprints for meeting rooms, supporting different hardware and operating systems, reducing risk and supply chain issues, and the collaboration between AV and IT vendors in the digital workplace.

The podcast discusses the availability of Copilot for Microsoft 365 users, introduction of Copilot Pro for personal plans, Teams Android Auto integration, improvements to the Teams invite interface, and a shoutout to sponsor Pure-IP.

Rohan Milne, CEO at Switch Connect and Tom Arbuthnot discuss the impact and role of AI in the workspace, with a focus on its potential and limitations in different applicationsThe importance of understanding experience or voice and PSTN within the Managed Service Provider (MSP) communityStrategies for optimizing Microsoft Teams as a collaboration platform rather than just a PBXImpact of AI in the contact center space and its potential to disrupt current modelsExamples of challenges of implementing Teams Calling in government and enterprise settings due to existing contracts and siloed operations are highlightedLimitations of AI in areas like the order of actual execution of tasksPotential for AI to evolve to a state where it can provide real-time insights and analytics for businessesHow Teams can be leveraged for an ROI rather than being seen as an expense for businessesThanks to Ribbon, this episode's sponsor, for your continued support of the Empowering.Cloud community. 

Greg Jeffreys, an expert in room design and Microsoft Teams technology-enabled spaces, emphasizes the importance of standards and proper room design. The podcast discusses real-world challenges, audio quality, and the ROI of investing in technology-enabled spaces.

In this podcast, digital workplace specialist Damian Lewis discusses the challenges of migrating legacy telephony into Teams, the operational model for telephony in Teams, staying on top of Microsoft updates through the Message Center, and the need for following the YouTube channel '365 Message Center Show' for additional insights.

Vandana Thomas, Microsoft Teams Phone Mobile Product Leader, discusses the expansion of Teams Phone Mobile to more markets in 2024, the integration of AI features like CoPilot, and the flexibility and innovation in Microsoft Teams Phone products with upcoming enhancements such as private lines, shared calling, and multiple numbers.

CEO of Kurmi Software discusses the impact of AI on software development and IT roles, cybersecurity trends, monetizing innovation, and challenges in cloud-based IT management in the future of Enterprise IT.

Michael Tressler is a Senior Solutions Consultant at Jabra, focusing on pre-sales technical support for Jabra products, including audio and video devices.In this podcast Michael explains his journey from early coding, to IT roles to Microsoft and then to JabraJabra has also recently launched an Android-based video bar, providing an all-in-one solution for video conferencing.Thanks to Jabra, this episode's sponsor, for their continued support of the community and helping making content like this possible. 

Join Sam Kennedy, who leads product marketing for Crestron with over 25 years in the UCAV industry, as he dives into the innovative Automate VX. The discussion highlights how this multi-camera system enhances hybrid meeting experiences by intelligently switching angles for better visibility. Learn about its recent certification by Microsoft Teams and how AI tracking technologies streamline setup. Sam also sheds light on advancements in AV technology, making installations simpler and improving user experiences across diverse environments.

Chris Goodwill, a strategic partner manager at Cimity with 15 years in Microsoft UC, discusses the transformative role of AI in contact centers. He highlights how AI can enhance efficiency and customer experience. Quick wins like chatbots for simple tasks are explored, emphasizing digital transformation's necessity for customer satisfaction. Goodwill also addresses Microsoft’s Dynamics Contact Center platform, advocating for strategic integration and adaptation as options evolve in the market.