Microsoft Teams Insider

Ryan McCarty, a Senior Unified Communications Engineer at a large legal firm, sheds light on the unique challenges faced in the legal sector. He discusses the necessity for interoperability as client preferences dictate meeting platforms. With insights on managing change and user adoption strategies for Microsoft Teams Rooms, Ryan emphasizes the importance of daily system checks to ensure reliability in high-stakes environments. He also explores the integration of AV technology and the balance between outsourcing and in-house support for effective collaboration.

Harold Wortman, Senior Product Manager for Mobile Unified Communications at Verizon, leads the charge in integrating mobile services with Microsoft Teams. He dives into the three-year journey of developing Teams Phone Mobile, highlighting user experience and network optimization. Wortman discusses the importance of familiar mid-call features and navigates the complexities of various telecom operators. He also touches on growing adoption trends among small to medium-sized businesses and the role of security in mobile communication.

Doug Wycoff, the Director of Digital Technologies and Innovation at Tampa International Airport, joins Rebecca Criswell, an Account Manager at AVI-SPL, to discuss cutting-edge technology transforming the airport experience. They dive into the rapid adoption of Microsoft Teams and the importance of standardized meeting spaces. Hear about innovative hot desking solutions that enhance flexibility, and discover how an outdoor video wall provides real-time flight information, improving customer satisfaction and traffic management.

Ragnar Heil, a Business Development Manager at Microsoft focusing on Copilot and governance, dives into the crucial intersection of AI tools and compliance. He discusses how Copilot makes governance more accessible and the vital role of user adoption in successful integration. The conversation highlights strategies for managing content freshness and the importance of effective change management. Ragnar also shares insights on creating a Copilot community using Viva Engage, emphasizing its potential to enhance governance and facilitate smoother technology adoption.

In this discussion, Chris Goodwill, a Strategic Partner Manager and Solutions Specialist at Symity, unpacks the evolution of Microsoft’s Contact Center, focusing on Dynamics 365. He highlights the integration of AI and telephony with platforms like Microsoft Teams. Chris sheds light on the complexities of licensing, helping organizations navigate their options effectively. The conversation also explores the future of chatbots and the significance of community among Dynamics 365 professionals, making a case for modernization in customer service.

Shabtai Adlersberg, Co-Founder and CEO of AudioCodes, shares the company’s remarkable evolution in the voice industry over 31 years. He discusses the transition from hardware-focused solutions to SaaS and AI integrations. Shabtai highlights the strategic partnership with Microsoft, emphasizing its role during market shifts. He dives into innovative audio technologies for meetings and the importance of leveraging data for personalized solutions. The conversation explores the future vision of AudioCodes, driven by advancements in conversational AI.

Discover exciting updates in Microsoft Teams for September 2024! The removal of general channels paves the way for improved call queues and intelligent meeting recaps. Teams Rooms get a boost with new recording options and certified devices for a seamless experience. Stay tuned for upcoming events like Loop 2.0 and Metaverse 1, along with community engagements and the latest Microsoft 365 Copilot features. There's something for everyone in this month's updates!

In this discussion, Taimoor Husain, the Global Telco M365 GTM Strategy Lead at Microsoft, delves into the evolution of telephony within Microsoft Teams. He explores the transition from Skype to Teams and the booming Operator Connect service. Taimoor highlights the importance of integrating mobile identity and AI, particularly with Copilot, to enhance telephony productivity. He addresses opportunities for small and medium businesses and the exciting future of telephony innovations, including new APIs and partner programs that aim to optimize user experience.

Brett Johnson, a Microsoft 365 Copilot expert, explains how Copilot enhances workflows and communications. He shares personal insights on the impact of Copilot in streamlining meetings and improving customer operations. The discussion delves into Copilot's revolutionary data handling capabilities and its future potential, including agent-based support. Brett emphasizes practical applications in professional settings and the importance of effective prompting for maximizing productivity. His experiences reflect the rapid evolution of AI and its significance in modern workplaces.

Mahendra Sekaran, Corporate Vice President of Teams Phone at Microsoft, shares insights from his extensive background in unified communications. He dives into the evolution of Microsoft Teams during the pandemic and its transformative technologies. Mahendra explains the critical roles of IC3 and ACS in enhancing connectivity and productivity within Teams. He emphasizes the importance of customer feedback in refining services and teases exciting future developments involving AI to streamline communication and improve user experiences.