City of Independence, from Analog Phones to Microsoft Teams and Five9 over 20 locations

Chris A. Johnson, Municipal Cyber Center Manager at the City of Independence, Missouri, shares their journey from an old analog phone system to a modern cloud-based communication infrastructure using Microsoft Teams and Five9 with the help of AVI-SPL.

• The transition from an outdated Avaya phone system to modern cloud platforms
• Collaborating with AVI-SPL accelerated the transformation timeline from a multi-year to a 2-year project
• Automating processes, improving contact center capabilities and better resident satisfaction
• Enabling hybrid work flexibility, improving job satisfaction and retention

Thanks to AVI-SPL, this episode's sponsor, for their continued support.