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Microsoft Teams Insider
Microsoft Teams Update - January 2025
Jan 10, 2025
Discover the latest innovations in Microsoft Teams, including exciting SMS functionality and a handy web chat widget. Learn about upcoming features like enhanced voicemail greetings and advanced routing capabilities. The conversation also delves into the implications of Windows 10 support ending and the introduction of new languages for MTR captions. Tune in for insights on Microsoft Copilot services and community engagement events designed to empower users!
15:04
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Quick takeaways
- The introduction of SMS functionality in Teams enhances communication by allowing text messaging through phone numbers, requiring admin compliance settings.
- Transcription features are now default in Teams, improving meeting recaps and enabling users to share summaries while maintaining permission constraints.
Deep dives
New Features in Teams
The latest update introduces SMS functionality for Teams, allowing users in the US and Canada to send and receive text messages through their phone numbers, which will appear like contacts in chats. Users will need to configure admin settings to comply with legal requirements surrounding the use of 10-digit long codes. Another significant addition is the Microsoft Teams Live Chat feature, which enables a basic chat widget to be embedded on websites, connecting customer inquiries directly to Teams chat for business accounts. These updates are geared towards enhancing user experience and streamlining communication processes for smaller businesses.
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