Microsoft Teams Insider

Gunnar Meyer, Head of IT Service Delivery at DERTOUR Suisse, discusses the company's innovative integration of Microsoft Teams with their service operations. He shares insights on their transition from traditional PBX systems to a more agile contact center solution using Landis. The conversation delves into the benefits of real-time reporting and agent management, while also exploring the future potential of AI in enhancing both customer interactions and back-office processes. Gunnar emphasizes the balance between AI efficiency and essential human touch in customer service.

James Robinson, AV expert, discusses BT's large scale Microsoft Teams Rooms deployment. Topics include standardizing AV equipment, integrating devices, selecting solutions based on needs, and challenges like mixing BYOD, Surface Hub, and Teams Rooms.

Yoav Barzilay, Microsoft Senior Product Manager, discusses the Microsoft Devices Ecosystem Platform (MDEP) focusing on its role in collaboration devices, security, and manageability. MDEP, a version of AOSP, can be used for collaboration apps and has future plans for expansion into other use cases.

John Bailey, Senior Vice President at AVI-SPL, discusses the convergence of AV and IT industries, focusing on reliability in meeting room solutions and the role of AI in optimizing AV experiences. He also touches on Microsoft's impact on meeting room technology and the future of AI innovations in video conferencing setups.

Jeremy Dalton from PWC and Cathy Moya from Microsoft explore Microsoft Mesh, discussing its use cases like training and cultural events. They touch on virtual reality integration in Teams meetings, emphasizing AI futures to enhance collaboration in virtual worlds.

In this podcast, they discuss the EU's 'Statement of Objections' to Microsoft, Dynamics 365 Contact Center GA release, Teams Phone Resource Account changes, Copilot plugin for Sales Teams, and Bookable desks. They also mention Skype for Business Server Subscription Edition and thank Logitech for their support.

Craig Durr, Chief Analyst and Founder of The Collab Collective, discusses the evolution of Microsoft Teams meeting rooms and devices. Topics include AI's impact, multi-camera solutions, the proliferation of video bars, and the benefits and challenges of AI agents in meetings.

Craig Cothern, National Director of IT Delivery at Century Communities, and Oli Lifely, Head of Sales at Luware UK, share insights on revolutionizing communication in home building. They discuss the shift from traditional telephony to Microsoft Teams and how Luware Nimbus tackled unique challenges like call reporting and routing. The duo highlights the importance of advanced call management for enhancing customer experience and the crucial role of technology in redefining contact centers from mere answering services to dynamic operational hubs.

Listen to Chris Fitzsimmons and Tom Arbuthnot as they delve into the world of AI in Microsoft Teams Meeting Rooms, discussing Copilot, intelligent speakers, cameras, and the balance between AI progress and user preferences. Explore the evolution of AI technology, enrolling voices for transcription, licensing details, intelligent camera capabilities, and the importance of standardized hardware selection for a consistent meeting room experience.

In the June 2024 update, Microsoft Teams introduces Dynamics 365 Contact Center integration, public preview of Microsoft Places, and advances in CoPilot technology. The episode also discusses new Teams devices, roadmap updates, and upcoming events like webinars and Fireside chat with Tracy.