AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Microsoft Teams Insider
Microsoft Teams Update - June 2024
Jun 12, 2024
In the June 2024 update, Microsoft Teams introduces Dynamics 365 Contact Center integration, public preview of Microsoft Places, and advances in CoPilot technology. The episode also discusses new Teams devices, roadmap updates, and upcoming events like webinars and Fireside chat with Tracy.
18:25
AI Summary
AI Chapters
Episode notes
Podcast summary created with Snipd AI
Quick takeaways
- Dynamics 365 Contact Center now standalone for broader usage and AI-driven features like AI Agent Assist.
- Microsoft Places enhances hybrid work with AI features for scheduling, location-based interactions, and workspace efficiency.
Deep dives
Microsoft Dynamics 365 Contact Center Update
Microsoft has announced the Dynamics 365 Contact Center update, transitioning it into a comprehensive contact center experience, detached from the Dynamics CRM platform. This move expands the contact center's applicability beyond Dynamics customers, enabling integration with various CRM solutions. The update, characterized by AI-driven features such as AI Agent Assist and intelligent routing, emphasizes increased flexibility and broader usage scenarios, emphasizing Microsoft's AI focus.
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode