Multifamily Collective Podcast

This episode is brought to you by https://www.ElevateOS.com —the only all-in-one community operating system.ElevateOS transforms property management, combining resident engagement, reservations, rent payments, maintenance, and concierge services into a single super app. It also uniquely integrates access control, intercoms, package lockers, and thermostats, eliminating app fatigue and redefining modern apartment living.Visit https://www.ElevateOS.com/MMN for a free demo and see how they can help you level up your operations.Let me ask you something...Are lenders really standing in the way of centralization in property management?Don Beveridge says yes—at least that’s the buzz from AIM 2025. But my experience tells a different story.In this episode of Multifamily Collective, I unpack the clash between lenders' comfort zones and the momentum behind operational redesign—yes, I said redesign, not centralization. Because centralization sounds like a command post, and that’s not what this is about. This is about evolving the structure of our teams, tech, and talent to meet modern demands.I take you behind the scenes of a real-world example where we built out 8,000+ units with shared services—and not once did a lender blink. Why? Because asset managers and operators were aligned in the mission to drive efficiency.But now I want to hear from you. Are lenders pushing back in your world?Let’s keep the conversation going.👇 Drop your thoughts in the comments.👍 Like if you found value here.📌 Subscribe so you never miss a beat from Multifamily Collective.

This episode is brought to you by https://www.ElevateOS.com —the only all-in-one community operating system.ElevateOS transforms property management, combining resident engagement, reservations, rent payments, maintenance, and concierge services into a single super app. It also uniquely integrates access control, intercoms, package lockers, and thermostats, eliminating app fatigue and redefining modern apartment living.Visit https://www.ElevateOS.com/MMN for a free demo and see how they can help you level up your operations.In this episode, Mike Brewer speaks with Mitch Karren, Chief Product Officer at ElevateOS, about the multifamily proptech landscape. They discuss the importance of design, the integration of AI, and the need for effective data privacy measures. Mitch shares insights on how ElevateOS addresses resident needs and enhances the user experience through innovative features and services. The conversation also touches on market trends, the rise of no-code solutions, and the potential for future growth in the industry.Takeaways: -Spring in multifamily signifies a busy leasing season.-Elevator OS is redefining resident engagement in multifamily housing.-Strategic focus is essential for addressing resident needs effectively.-Design plays a crucial role in enhancing user experience.-AI integration can streamline communication and improve service delivery.For more engaging content, explore our offerings at the https://www.multifamilycollective.com and the https://www.multifamilymedianetwork.com. Join us to stay informed and inspired in the multifamily industry!

This episode is brought to you by https://www.ElevateOS.com —the only all-in-one community operating system.ElevateOS transforms property management, combining resident engagement, reservations, rent payments, maintenance, and concierge services into a single super app. It also uniquely integrates access control, intercoms, package lockers, and thermostats, eliminating app fatigue and redefining modern apartment living.Visit https://www.ElevateOS.com/MMN for a free demo and see how they can help you level up your operations.“I love pain.”Not all the time.But enough to know it’s where the real growth happens.In this deeply personal and powerful episode of the Multifamily Collective, Mike Brewer shares why pain is not the enemy—it’s the education. Drawing from James 1:2–3, Mike unpacks how adversity, trials, and even self-inflicted mistakes serve as reps—the real-world training that forges character, deepens wisdom, and builds the kind of leadership that others are drawn to.You don’t get stronger without struggle.You don’t build resilience without resistance.And you don’t become the leader others need without facing things you never asked for.The question isn’t “Why is this happening to me?”It’s “What is this building in me?”If you’ve faced tough seasons in leadership, this is your reminder that pain has purpose—and you’re being shaped for something greater.Like, Subscribe, and share this with a leader who's in the fire right now and needs to hear this.

What if your NOI issues aren’t about process—but about perspective?In this episode of the Multifamily Collective, Mike Brewer reframes one of the most overlooked truths in property management: your systems are only as strong as the humans running them. We obsess over tech stacks, efficiency metrics, and centralization schemes—but we rarely pause to ask: How are these tools impacting our people?Mike makes the case for a radical mindset shift—from business-first to human-first. Not soft. Not sentimental. But structurally empathetic. He calls for intentional design around the team member experience—because when your employees are seen, heard, and supported, performance soars.Think of your organization as a hub and spoke.Instead of pushing out stress from the center, start pulling insights in from the edges.Design with empathy. Deploy with clarity.And watch both your team—and your outcomes—transform.If this resonates, Like, Subscribe, and share it with someone building property performance from the inside out.

What if excellence wasn’t in the spreadsheet—but in your next five minutes?In this powerful episode of the Multifamily Collective, Mike Brewer redefines what it means to lead with excellence in property management. Inspired by Tom Peters, Mike reminds us: excellence isn’t about NOI, occupancy, or rent growth—it’s about how you show up.It’s in:A hallway conversation without distractionYour calm during a crisisThe way you treat a vendor, resident, or investor going through something realYour presence when a teammate needs you mostMicro-moments are where culture is built. And real leadership lives in those moments.Stop chasing excellence in metrics alone. Start cultivating it in your daily interactions—because when you lead with humanity, the numbers will follow.If this resonates, Like, Subscribe, and share it with someone who needs to hear: your next five minutes matter.

What if your next hire is the biggest disaster your property management company has ever seen?In this raw and real episode of the Multifamily Collective, Mike Brewer confronts a truth most operators would rather ignore: we’re recycling too much talent—and it's costing us. The Multifamily industry tends to hire from within its own echo chamber, pulling the same people from the same companies over and over again.The result?New hires come with old habits, ingrained assumptions, and rigid opinions.And that friction between "how we did it there" and "how we do it here"?It erodes culture, trust, and performance.Mike offers a different path—one inspired by brands like Apple:Hire from the outside.Look for blank slates.Prioritize potential over past property experience.Great leasing talent might come from luxury retail.Strong service values might be hiding in the hospitality world.It’s time to stop defaulting to “easy” and start designing for long-term cultural alignment.The next 12 months are about quality over convenience. Hire like it matters—because it does.Like, Subscribe, and share this with every Multifamily leader making tough hiring calls right now.

If you're leading from behind a desk, you're already behind.In this Multifamily Collective episode, Mike Brewer delivers a clear challenge to every corporate leader in property management: get out of your chair and back to the front line. Not for a site tour. Not for a surface-level check-in. But to actually do the work—to lease, to serve, to solve problems in real time.Mike draws inspiration from the hospitality world, where great hotel managers clean rooms, prep food, and fix problems firsthand. Why? Because perspective drives performance. And if you’re not experiencing the reality your team faces, you're not equipped to lead them well.Spend a day in leasing.Handle a service request.Tour with prospects.Feel the friction—and fix it.Real leadership is felt most in the field.If you're serious about supporting your team, this episode is your call to action. Hit Like, Subscribe, and share it with every leader who needs to leave the office and re-enter the business.

In this episode of the Multifamily Collective, Mike Brewer interviews Ted Meyers, a Senior Product Manager at https://https://www.theguarantors.com/ who specializes in developing products for multifamily owner-operators. The conversation delves into Ted's background in advertising and privacy, the challenges of rising insurance premiums in the multifamily sector, and the critical role of renters' insurance. Ted explains the innovative solutions his company offers, including a digital verification process for renters' insurance, and discusses the concept of captive insurance as a risk management strategy for larger operators. The episode concludes with insights on how these developments can benefit property management teams and enhance the renter experience.Takeaways: -Ted's background includes experience in advertising and privacy at Meta.-Insurance premiums for multifamily properties are rising significantly.-Renter's insurance processes are often outdated and inefficient.-40% of renters cancel their insurance policies before lease end.-The Zero Gap program provides essential coverage for renters.-Digital verification simplifies the renter's insurance process.-Captive insurance is complex and suited for larger operators.-Zero Gap offers a plug-and-play solution for smaller operators.-Ongoing monitoring of renters' insurance is crucial for property managers.-Innovative insurance solutions can generate ancillary revenue for operators.For more engaging content, explore our offerings at the https://www.multifamilycollective.com and the https://www.multifamilymedianetwork.com. Join us to stay informed and inspired in the multifamily industry!

Ever walk past a problem so many times it just became part of the scenery?In this episode of the Multifamily Collective, Mike Brewer shares a personal story from early in his career—a rusty grill, long neglected, that became invisible to everyone until a regional manager pointed it out. That moment sparked a deeper truth: we don’t fix what we no longer see.Mike introduces the concept of Indifferent Spectator Syndrome—a silent killer of property performance and pride. It’s the mindset that says, “It’s not my job.” But the difference between average and exceptional properties? Ownership.Whether it’s the paint on a curb or the caulking around a commode, the teams that treat every detail like it’s their name on the building create environments that retain residents, attract prospects, and outperform the market.Customer experience begins with what your team believes about the property.And if they believe they own it, your performance will prove it.Like what you heard?Like, Subscribe, and Share this with someone who needs a reminder: excellence starts with ownership.

When emotion runs high and consequences run deep, there’s one question every Multifamily leader should be asking:What does right look like—right now?In this episode of the Multifamily Collective, Mike Brewer challenges leaders to pause and reflect when standing at the crossroads of tough decisions. Whether you're dealing with underperformance on a likable team, a conflict between customer service and operational discipline, or a crisis moment demanding action—clarity starts with this one question.It’s not about who’s nice.It’s not about avoiding conflict.It’s about aligning your choice with your mission, vision, and values.Mike shares a real-world example: a team that everyone loves, but whose property is underperforming. Great culture, poor results. The answer? Sometimes, the right thing means changing the people—even when it’s uncomfortable.Leadership isn’t about what feels good. It’s about what is good—for the property, the business, and the people you serve.So next time you face a decision, stop and ask: What does right look like?If this landed for you, Like, Subscribe, and share it with someone facing a tough leadership moment.