Brave UX with Brendan Jarvis 🇺🇦

Andrew Tokeley (Tokes) shares the importance of a clear strategy, a collaborative culture and outstanding leadership in enabling product success, including:   How do you build great relationships with others, without doing everything they ask for? Although strategy is hard to define, what does a good one look like in practice? Why is Product Management the art of managing disappointment?    ======   Who is Tokes?   Tokes is one of New Zealand’s most respected independent product leadership coaches, advisors, and community builders. Back in 2009, he joined Xero, the cloud-based accounting platform, as their first product manager. Over the following six years, he went on to scale the product team from 20 people, in a single office, to over 400 people, across six offices, in 4 countries.   Tokes is the founder of the country’s first Product Tank meetup, which he still coordinates, and that now has over 2,000 members. He also recently he become the operating partner responsible for Product at Movac, one of New Zealand’s most successful venture capital firms.   ======   Find Tokes here:   LinkedIn: https://www.linkedin.com/in/andrewtokeley/ Website: https://www.andrewtokeley.com/ Twitter: https://twitter.com/andrewtokeley   ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Robbie Allan gives a frank account of what it takes to succeed, as a product manager, at some of the world’s best product companies, including:   Why did Robbie create virtual unicorns at Zynga and what impact did they have? How does a product manager achieve great outcomes without direct control?  Why should you care about jobs users are doing that are not central to your product?    ======   Who is Robbie Allan?   Robbie was, until recently, a Group Product Manager at Intercom, the world’s leading business conversation platform, where he was responsible for a product portfolio worth over $100 million in ARR. Prior to joining Intercom, Robbie led the mobile product team at Survey Monkey.    Robbie holds an MBA from UC Berkley and his writing on Product Management has been featured in Forbes, Fortune, AdWeek, USA Today, and on the front-page of Reddit.   ======   Find Robbie here:   LinkedIn: https://www.linkedin.com/in/robbieallan/ Twitter: https://twitter.com/robbiedigi Blogs: https://www.intercom.com/blog/author/robbieallan/   ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Lou Rosenfeld, UX’s master publisher, curator and convener, and founding mind of the discipline of information architecture, reflects on 30 years in the field, including:   ⭐️ Why has Lou made it his life’s mission to bring people together?  ⭐️ What advice does Lou have for prospective authors, before they start writing? ⭐️ What is a moment prison and how do you get out of one?   ======   Who is Louis Rosenfeld?   Lou is the Founder and Publisher of Rosenfeld Media, a company responsible for surfacing and sharing the expertise of dozens of world-class UXers through publishing their books, curating specialist communities, and convening global conferences.   He is also widely considered to be one of the founders of Information Architecture, a result of being a co-author of “Information Architecture for the World Wide Web” - often referred to as the “IA Bible”.   ======   Find Lou here:   LinkedIn: https://www.linkedin.com/in/louisrosenfeld/ Twitter: https://twitter.com/louisrosenfeld   Rosenfeld Media:   Website: https://rosenfeldmedia.com/ YouTube: https://bit.ly/3uTmqWC Podcast: https://soundcloud.com/rosenfeld-media LinkedIn: https://www.linkedin.com/company/rosenfeld-media/ Twitter: https://twitter.com/RosenfeldMedia   ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Kate Towsey shares some of the experiences that have shaped her career and goes deep into the research ops journey she’s been leading at Atlassian.   Why did Kate leave contracting in London for a gig at Atlassian's Sydney office? How did an early mistake help Kate to find the key to scaling Research Ops? What is Kate’s Candy Floss vs. Carrots theory of research?   ======   Who is Kate Towsey?   Kate is the Research Ops Manager at Atlasssian, and the founder of the 8000+ strong ResearchOps Community. Before moving from London to Sydney in 2018 to join Atlassian, Kate pioneered Research Operations at the UK’s Government Digital Service (GDS), where she designed and delivered their first user research lab, AV repository and participant panel. Kate is currently writing a book called “Research At Scale: The Research Operations Handbook”, which will be published by Rosenfeld Media sometime in 2022.    ======   Find Kate here:   Website: http://www.katetowsey.co.uk/ LinkedIn: https://www.linkedin.com/in/katetowsey/ Twitter: https://twitter.com/katetowsey YouTube: https://bit.ly/31HGazN   ResearchOps Community https://researchops.community/   ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Dr. Stephanie Marsh unpacks a range of important UX research and research ops topics, as well as her experience of being bullied in the work place (that’s brave).   Why did Stephanie move from UX Research into Research Ops? How do you decide what to focus on when starting with Research Ops? What are some behaviours to watch out for at work that might be bullying?    ======   Who is Stephanie Marsh?   Stephanie is the UX Research Operations Manager at Springer Nature Group - the 175 year old publisher of the world-renowned Nature journal, as well as Scientific American. Before joining Springer, Stephanie was the Head of User Research and Analysis at the United Kingdom’s Government Digital Service. She is the author of “User Research: A Practical Guide to Designer Better Products & Services”, an incredibly useful reference for researchers.   ======   Find Stephanie here:   Medium: https://slmarsh81.medium.com/ LinkedIn: https://www.linkedin.com/in/stephanie-marsh-505b7719/ Twitter: https://twitter.com/Steph_Marsh81   Stephanie’s book:   User Research: A Practical Guide to Designing Better Products and Services Kogan Page - https://bit.ly/3rsieuH   ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Marty Cagan, the legendary product management coach, thinker and author, shares his story and his thoughts on what it takes to build great products, including:   What does Marty ask CEOs when they call him with a product management problem? What’s the difference between a team that’s empowered and one that isn’t? How do you know if someone is an asshole or if they just think differently?   ======   Who is Marty Cagan?   Marty is one of the - if not the - most influential people in product management. He is the author of two incredibly successful books - Inspired and Empowered - both of which are essential reading for people in product. Before founding the Silicon Valley Product Group in 2002, Marty held senior leadership roles at HP, Netscape and eBay, where he worked closely with some of the most well-known names in technology, including Ben Horowitz and Mark Andreessen.   ======   Find Marty here:   Website: https://svpg.com/ Blog: https://svpg.com/articles/ LinkedIn: https://www.linkedin.com/in/cagan/ Twitter: https://twitter.com/cagan   Marty’s Books:   Empowered: Ordinary People, Extraordinary Products Amazon - https://amzn.to/3mdtn1v   Inspired: How to Create Tech Products Customers Love Amazon - https://amzn.to/3cJ7JPO   ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Kanhika Nikam speaks about the challenge researchers face when trying to be without bias while also being human, plus much more!   What was it like being mentored by David Kelly, founder of IDEO? How can you identify your bias when working on a project? What are foundational values and what are heightened values?   ======   Who is Kanhika Nikam?   Kanhika is the Experience Design and Research Lead at Springload, one of New Zealand’s largest digital experience agencies. She holds a Bachelor of Design, from MIT Institute of Design in Pune, India, as well as a Masters of Design from Stanford University. Kanhika has tackled many interesting and challenging design problems, including voice-assisted healthcare systems, airplane cabin experiences, and educational tools for preschoolers.   Correction: Kanhika has 10 years of experience, not 12.   ======   Find Kanhika here:   Website: http://www.kanhika.com/ LinkedIn: https://www.linkedin.com/in/kanhika/ Twitter: https://twitter.com/Kanhika   ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Steve Krug reflects on 30+ years of contribution to the field of UX, including two best-selling books, in this wide-ranging conversation.   How did Steve’s present the findings of his first UX research report?   What is the greatest usability challenge we face as a society? What has Steve realised about procrastination?   Who is Steve Krug?   Steve is a former usability consultant and author of the world-famous UX book, “Don’t Make Me Think: A Common Sense Approach to Web (and Mobile) Usability”, which is now in its third edition and has sold over 600,000 copies - in 20 languages. For over 25 years Steve worked as as usability consultant, through his firm Advanced Common Sense, where he helped clients including Apple, Bloomberg, Lexus, NPR, and the International Monetary Fund, to remove friction from experiences.   ======   Find Steve here:   Website: http://stevekrug.com/ Twitter: https://twitter.com/skrug   ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

This is a special archived episode of Brave UX. Marisa Sires shares the story of her rapid ascent from client services to VP Product at Gigya and her many learnings since, including… ⭐️ How does Marisa enable her team to make great products? ⭐️ What is the greatest risk to the success of a product? ⭐️ How can women in tech better navigate the landscape to succeed? ====== Who is Marisa Sires? Marisa is the SVP of Product at Alfred, where she's helping to build the future of living. She was previously VP of Product at BuildingLink. A wickedly sharp product leader, in 2011 Marisa joined customer identity startup Gigya as a Client Services Manager and within five years she had risen to be VP of Product, leading her team to deliver what was widely recognised as a best in class product.  Marisa is also a strong voice and helping hand for women in technology. She actively mentors other women through several organisations, including as a founding member of CHIEF. ====== Find Marisa here: LinkedIn: https://www.linkedin.com/in/msires/ Medium: https://medium.com/@marisa.sires Twitter: https://twitter.com/mas2124 ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Laura Klein, Principal of Users Know, reflects on lessons learned from working in Silicon Valley tech startups. They discuss why organizations resist UX research, maximizing the value of UX, Eric Ries' influence, the importance of happy teams, and what user researchers need to understand about product managers.