The Social-Engineer Podcast

This month, Chris Hadnagy and Ryan MacDougall are joined by Adam Levin. Adam is a nationally recognized expert on cybersecurity, privacy, identity theft, fraud, and personal finance and has distinguished himself as a fierce consumer advocate for the past 50 years. Adam is the former Director of the New Jersey Division of Consumer Affairs, and currently is the founder of CyberScout and co-founder of Credit.com. He is also author of the critically acclaimed book Swiped: How to Protect Yourself in a World Full of Scammers, Phishers, and Identity Thieves. Adam is also the host of the podcast What the Hack with Adam Levin, where they talk to fascinating people about the most terrifying things that ever happened to them in cyberspace. (December 20, 2021) 00:00 – Intro - Social-Engineer.com - http://www.social-engineer.com/ - Managed Voice Phishing - https://www.social-engineer.com/services/vishing-service/ - Managed Email Phishing - https://www.social-engineer.com/services/se-phishing-service/ - Adversarial Simulations - https://www.social-engineer.com/services/social-engineering-penetration-test/ - Social-Engineer channel on SLACK - https://social-engineering-hq.slack.com/ssb - CLUTCH - http://www.pro-rock.com/ - innocentlivesfoundation.org - http://www.innocentlivesfoundation.org/ - Human Behavior Conference – https://humanbehaviorcon.com/ 03:26 - Adam Levin Intro 04:37 – How did you get started in the industry? 07:42 – What has the shift been like in the types of attacks from the 90s until now? 09:53 – How does the recent Robinhood breach tie into what we're discussing? 12:00 – What should people be focusing on when they hear stories like this? 14:28 – Do these simplistic solutions really work? 18:45 – What type of advice would you give to companies that have public facing employees? 20:22 – You said something interesting earlier, "the company has to deal with it empathetically". What does that mean to you? 24:51 – Empathy, continued 30:22 – What do you see coming in the near future, what types of scams will become popular? 33:53 – What are some things people can look out for to avoid scams? 38:20 – Do you find that catastrophe and the emotional factor is used to get people to fall for scams? 41:39 – Finding Adam on the web: - www.adamlevin.com - https://adamlevin.com/what-the-hack/ 42:57 – What are some action steps corporations can take to protect themselves? 45:13 – Who is your greatest mentor? - Virginia Long, director of Consumer Affairs - Ian Cohen – CEO of Lokker, a privacy company - Bill Tait – Vice Chairman at Humana - Jennifer Leuer – came from Experian 47:40 – Book Recommendations - Condor – TV Show - Spy novels (none specifically suggested) authors: Tom Clancy, Brad Thor, Vince Flynn - Yellowstone – TV Show series - FBI series and all spinoffs 49:16 – Outro - www.innocentlivesfoundation.org - www.social-engineer.com - www.pro-rock.com

Today we are joined by Gena Cox, PhD. Gena is a corporate adviser and executive coach known as a straight-shooter who also brings warmth and generosity of spirit to her partnerships. She guides CEOs, leaders, and boards as they respond to evolving stakeholder expectations and transformation driven by societal change and organic and M&A growth. Her differentiator is the nuanced insights and recommendations she brings from a lifetime of continuous multi-disciplinary learning, enabling her to offer clients uniquely invaluable insights. Her book, Leading Inclusion, is available wherever books are sold. The book catalyzes executive leaders to drive inclusion from the top of their organizations. [March 13, 2023] 00:00 – Intro 00:20 – Intro Links - Social-Engineer.com - http://www.social-engineer.com/ - Managed Voice Phishing - https://www.social-engineer.com/services/vishing-service/ - Managed Email Phishing - https://www.social-engineer.com/services/se-phishing-service/ - Adversarial Simulations - https://www.social-engineer.com/services/social-engineering-penetration-test/ - Social-Engineer channel on SLACK - https://social-engineering-hq.slack.com/ssb - CLUTCH - http://www.pro-rock.com/ - innocentlivesfoundation.org - http://www.innocentlivesfoundation.org/ 02:43 - Gena Cox Intro 04:00 - What was the path to becoming a Leadership Advisor? 07:25 - Dealing With the Frustration 09:24 - The Immigrant Experience 11:27 - The Need for a Strategy 16:08 - Inclusion Tops Diversity 19:32 - Are You REDI? 20:52 - A Leadership Problem 24:33 - Chief Transformation Officer 27:21 - From the Top Down 30:33 - Don't Assume, Ask! 33:54 - Is there anybody listening? 38:05 - Find Gena Cox online - Website: https://genacox.com - LinkedIn: in/genacox - Instagram: @genacoxphd - Twitter: @genacox 38:54 - Book Recommendations - Can We Talk? - Roberta Chinsky Matuson - TED Talks - Chris Anderson - Leading Inclusion - Gena Cox 42:00 - Who would you consider your greatest mentors? - Maternal Grandmother - Lawrence W. Hamilton 45:19 - Guest Wrap Up & Outro - www.social-engineer.com - www.innocentlivesfoundation.org

Welcome to the Social-Engineer Podcast: The Doctor Is In Series - where we will discuss understandings and developments in the field of psychology. In today's episode, Chris and Abbie are discussing: The Illusion of Rational Thought. We will discuss the positives and negatives of rational decision making, as well as the role our emotions play in our decision making processes. [March 6, 2023] 00:00 - Intro 00:22 - Dr. Abbie Maroño Intro 01:21 - Intro Links - Tuxcare – tuxcare.com - Social-Engineer.com - http://www.social-engineer.com/ - Managed Voice Phishing - https://www.social-engineer.com/services/vishing-service/ - Managed Email Phishing - https://www.social-engineer.com/services/se-phishing-service/ - Adversarial Simulations - https://www.social-engineer.com/services/social-engineering-penetration-test/ - Social-Engineer channel on SLACK - https://social-engineering-hq.slack.com/ssb - CLUTCH - http://www.pro-rock.com/ - innocentlivesfoundation.org - http://www.innocentlivesfoundation.org/ 06:00 - The Topic of the Day: The Illusion of Rational Thinking 08:18 - The Difference "Framing" Makes 12:53 - Why "FREE" Isn't Free 17:49 - Western Influence 20:02 - Having More, Feeling Less 22:00 - Analysis Paralysis 28:33 - Embodied Cognition 30:21 - You're Getting Warmer 33:59 - Excitation Transfer Theory 35:13 - Let the Countdown Begin 39:02 - Emotional Responses 42:31 - Incidental Emotions 45:45 - Wrap Up - www.social-engineer.com - www.innocentlivesfoundation.org 48:01 - Outro Find us online: - Twitter: https://twitter.com/abbiejmarono - LinkedIn: linkedin.com/in/dr-abbie-maroño-phd-35ab2611a - Twitter: https://twitter.com/humanhacker - LinkedIn: linkedin.com/in/christopherhadnagy References: Mano, H. (1990). Emotional states and decision making. ACR North American Advances. DellaVigna, S. (2009). Psychology and economics: Evidence from the field. Journal of Economic literature, 47(2), 315-372. Nickerson, R. S. (1998). Confirmation bias: A ubiquitous phenomenon in many guises. Review of general psychology, 2(2), 175-220. Klein, N. H., & Oglethorpe, J. E. (1987). Cognitive reference points in consumer decision making. ACR North American Advances. Koop, G. J., & Johnson, J. G. (2012). The use of multiple reference points in risky decision making. Journal of Behavioral Decision Making, 25(1), 49-62. Seiler, M. J., Seiler, V. L., & Lane, M. A. (2012). Mental accounting and false reference points in real estate investment decision making. Journal of Behavioral finance, 13(1), 17-26. Bottom, W. P., & Studt, A. (1993). Framing effects and the distributive aspects of integrative bargaining. Organizational Behavior and Human Decision Processes, 56, 459–474 So, J., Achar, C., Han, D., Agrawal, N., Duhachek, A., & Maheswaran, D. (2015). The psychology of appraisal: Specific emotions and decision-making. Journal of Consumer Psychology, 25(3), 359-371. Kristensen, H., & Ga¨ rling, T. (1997). Anchor points, reference points, and counteroffers in negotiations. Manuscript submitted for publication. Neale, M. A., Huber, V. L., & Northcraft, G. B. (1987). The framing of negotiations: Contextual versus task frames. Organizational Behavior and Human Decision Processes, 39, 228–241 Broniarczyk, Susan M., Hoyer, Wayne D., & McAlister, Leigh (1998). Consumers' perceptions of the assortment offered in a grocery category: The impact of item reduction. Journal of Marketing Research, 35(May), 166–176. Carpenter, Gregory S., & Nakamoto, Kent (1989). Consumer preference formation and pioneering advantage. Journal of Marketing Research, 26(August), 285–298 Andrade, E. B., & Ariely, D. (2009). The enduring impact of transient emotions on decision making. Organizational behavior and human decision processes, 109(1), 1-8. Foglia, L., & Wilson, R. A. (2013). Embodied cognition. Wiley Interdisciplinary Reviews: Cognitive Science, 4(3), 319-325. Wilson, A. D., & Golonka, S. (2013). Embodied cognition is not what you think it is. Frontiers in psychology, 4, 58. Wilson, M. (2002). Six views of embodied cognition. Psychonomic bulletin & review, 9, 625-636. Inagaki, T. K., & Eisenberger, N. I. (2013). Shared neural mechanisms underlying social warmth and physical warmth. Psychological science, 24(11), 2272-2280.

Welcome to the Social-Engineer Podcast: The SE Etc. Series. This series will be hosted by Chris Hadnagy, CEO of Social-Engineer LLC, and The Innocent Lives Foundation, as well as Social-Engineer.Org and The Institute for Social Engineering. Chris will be joined by his co-host Patrick Laverty as they discuss topics pertaining to the world of Social Engineering. [Feb 27, 2023] 00:00 - Intro 00:46 - Patrick Laverty Intro 01:40 - Intro Links - Tuxcare – tuxcare.com - Social-Engineer.com - http://www.social-engineer.com/ - Managed Voice Phishing - https://www.social-engineer.com/services/vishing-service/ - Managed Email Phishing - https://www.social-engineer.com/services/se-phishing-service/ - Adversarial Simulations - https://www.social-engineer.com/services/social-engineering-penetration-test/ - Social-Engineer channel on SLACK - https://social-engineering-hq.slack.com/ssb - CLUTCH - http://www.pro-rock.com/ - innocentlivesfoundation.org - http://www.innocentlivesfoundation.org/ 06:11 - Todays Topic: Popular Scams and How They Work 08:21 - Let's Start with Romance Scams 10:10 - How it Starts 15:34 - Preying on Loss 17:01 - What about the IRS scams? 20:52 - Protecting the Grandparents 23:28 - Real Customer Service 27:32 - The Parent Trap 29:51 - Scamming Kids 32:00 - What can we do? 33:43 - The Next Steps 37:01 - The Power of Suggestions 39:27 - Wrap Up & Outro - www.social-engineer.com - www.innocentlivesfoundation.org Find us online - Chris Hadnagy - Twitter: @humanhacker - LinkedIn: linkedin.com/in/christopherhadnagy - Patrick Laverty - Twitter: @plaverty9 - LinkedIn: linkedin.com/in/plaverty9

Today on the Social-Engineer Podcast: The Security Awareness Series, Ryan and I are joined by Haseeb Awan. Haseeb is the CEO & Founder of Efani Secure Mobile, a company that works with ultra-high-net-worth individuals on their Mobile Security. Previously, he co-founded one of the largest Bitcoin ATM networks. He has been featured on NYT, TechCrunch, Wall Street Journal, Hulu, and several international media outlets. [Feb 20, 2023] 00:00 - Intro 00:50 - Intro Links: - Social-Engineer.com - http://www.social-engineer.com/ - Tuxcare – tuxcare.com - Managed Voice Phishing - https://www.social-engineer.com/services/vishing-service/ - Managed Email Phishing - https://www.social-engineer.com/services/se-phishing-service/ - Adversarial Simulations - https://www.social-engineer.com/services/social-engineering-penetration-test/ - Social-Engineer channel on SLACK - https://social-engineering-hq.slack.com/ssb - CLUTCH - http://www.pro-rock.com/ - innocentlivesfoundation.org - http://www.innocentlivesfoundation.org/ 03:55 - Haseeb Awan Intro 05:23 - What led you from Bitcoin to Sim Swapping? 10:10 - More Than Financial Loss 12:27 - Protecting Something Out of Your Control 14:06 - It's About More than the Price 16:52 - Security vs Convenience 20:00 - Explaining Without Scaring 24:26 - The Importance of Stories 26:15 - Consider It Insurance 28:38 - Will the TelCos Follow Suit? 31:19 - Tips for a More Secure Company 32:33 - Book Recommendations: - Zero to One – Peter Thiel 34:08 - Find Haseeb Awan Online - Twitter: https://twitter.com/haseeb - Twitter: https://twitter.com/efani - LinkedIn: linkedin.com/company/efani/ - YouTube: https://youtube.com/@efani 34:52 - Wrap Up & Outro - www.social-engineer.com - www.innocentlivesfoundation.org

Today we are joined by Dr. Cortney S. Warren, a board-certified clinical psychologist and former tenured associate professor of psychology at the University of Nevada, Las Vegas. Dr. Warren is an expert on addictions, self-deception, eating pathology, and the practice of psychotherapy from a cross-cultural perspective. With almost 50 peer reviewed journal articles, 7 book chapters, two books, and 75 professional presentations, Dr. Warren's work appears in some of the field's top journals. She has won some of the most prestigious awards in her field. In addition to publishing in scientific, peer-reviewed journals, Dr. Warren is passionate about bringing psychological research to the general public. She works as a research consultant, keynote speaker, and writes a blog for Psychology Today. This month, she published a self-help book on love addiction and breakups called Letting Go of Your Ex. [Feb 13, 2023] 00:00 – Intro 00:22 – Intro Links Social-Engineer.com- http://www.social-engineer.com/ Managed Voice Phishing- https://www.social-engineer.com/services/vishing-service/ Managed Email Phishing- https://www.social-engineer.com/services/se-phishing-service/ Adversarial Simulations- https://www.social-engineer.com/services/social-engineering-penetration-test/ Social-Engineer channel on SLACK- https://social-engineering-hq.slack.com/ssb CLUTCH- http://www.pro-rock.com/ org- http://www.innocentlivesfoundation.org/ 04:01 - Dr. Cortney Warren Intro 05:51 - A Personal and Professional Merging of Experiences 07:41 - Freedom in the Hard Truth 09:43 - The Path from Honest Liars 11:54 - Core Struggle: Addictive Behaviors 15:09 - The War Inside Your Head 16:48 - Hold Up a Mirror 18:18 - The Role of Self Deception (In Love) 22:08 - Addicted to Love 24:40 - When the Honeymoon is Over 28:37 - Guided by Values 31:42 - The Importance of Alignment 34:10 - Leading By Example 36:06 - A Call for Compassion 38:49 - Find Dr. Cortney Warren online Website: https://drcortney.com/ LinkedIn: in/drcortney Instagram: drcortneywarren TikTok: @drcortneywarren Twitter: @DrCortneyWarren Psychology Today: Naked Truth Blog 40:09 - Who do you consider your greatest mentors? Jaine Strauss Nancy Raymond David Gleaves Antonio Cepeda-Benito 41:10 - My Grandmother: A Lesson in Resilience 44:09 - Book Recommendations Man's Search for Meaning - Viktor Frankl Up from Slavery - Booker T. Washington Letting Go of Your Ex - Cortney Warren 46:08 - Guest Wrap Up 46:48 – Outro social-engineer.com innocentlivesfoundation.org

The podcast discusses information elicitation and the importance of science-based interviewing. They explore the collaboration between theory and practice, the dynamics of dyadic interactions, fostering cooperation and building trust, the power of a friendly approach in challenging scenarios, the importance of social connection and creating a safe environment, and effective communication for behavior correction.

Welcome to the Social-Engineer Podcast: The SE Etc. Series. This series will be hosted by Chris Hadnagy, CEO of Social-Engineer LLC, and The Innocent Lives Foundation, as well as Social-Engineer.Org and The Institute for Social Engineering. Chris will be joined by his co-host Patrick Laverty as they discuss topics pertaining to the world of Social Engineering. [Jan 30, 2023] 00:00 – Intro 00:28 – Patrick Laverty Intro 00:58 – Intro Links Social-Engineer.com- http://www.social-engineer.com/ Managed Voice Phishing- https://www.social-engineer.com/services/vishing-service/ Managed Email Phishing- https://www.social-engineer.com/services/se-phishing-service/ Adversarial Simulations- https://www.social-engineer.com/services/social-engineering-penetration-test/ Social-Engineer channel on SLACK- https://social-engineering-hq.slack.com/ssb CLUTCH- http://www.pro-rock.com/ org- http://www.innocentlivesfoundation.org/ 05:38 – "You never know" 06:51 – Todays Topic: The Role of Empathy in SE 07:02 – Empathy: A Definition 11:09 – 3 Kinds of Empathy 11:23 – Cognitive Empathy 12:21 – Emotional Empathy 13:00 – Empathic Concern 15:52 – The Role of Emotional Distance 16:57 – Learning Empathy 17:49 – What the Studies Show 19:56 – Keeping an Open Mind 21:35 – Letting Your Life Experiences Teach You 23:52 – The Social Media Bubble 25:55 – Expand And Listen 30:13 – Applying Empathy to Social Engineering 31:25 – Being Adversarial 32:45 – Don't Be the Bad Guy 38:33 – The Importance of "Why" 42:51 – Using Empathy to Make the Best Choice 48:07 – Using Empathy to Make the Hard Choice 49:55 – Practice Makes (Not Quite) Perfect 51:17 – Coming Up Next Month 52:08 – Wrap Up & Outro social-engineer.com innocentlivesfoundation.org Find us online Chris Hadnagy Twitter: @humanhacker LinkedIn: com/in/christopherhadnagy Patrick Laverty Twitter: @plaverty9 LinkedIn: com/in/plaverty9

Today on the Social-Engineer Podcast: The Security Awareness Series, Ryan and I will have a special discussion of the 2023 security landscape. [Jan 27, 2023] 00:00 – Intro 00:27 – Intro Links: Social-Engineer.com- http://www.social-engineer.com/ Managed Voice Phishing- https://www.social-engineer.com/services/vishing-service/ Managed Email Phishing- https://www.social-engineer.com/services/se-phishing-service/ Adversarial Simulations- https://www.social-engineer.com/services/social-engineering-penetration-test/ Social-Engineer channel on SLACK- https://social-engineering-hq.slack.com/ssb CLUTCH- http://www.pro-rock.com/ innocentlivesfoundation.org - http://www.innocentlivesfoundation.org/ 04:25 – Don't Forget Ryan 05:11 – What Are We Talking About: 2023 Edition 05:39 – 2022 Was Rough! 07:09 – Getting Everyone Else Up To Speed 09:24 – Hackers for Hire? 12:58 – Economic Crisis = Rise in Cybercrime 15:10 – Emotional Victimizing 18:08 – Losing the Teachable Moment 20:42 – Ransomware as a Growth Industry 24:20 – MFA for All! 27:15 – There is Hope 28:40 – Make It Personal 30:47 – A Tool is Just a Tool 33:25 – Don't Recycle 34:53 – Make it Hard! 36:29 – Gotta Get it Tailored 37:47 – Trust the Process 39:40 – Wrap Up & Outro social-engineer.com innocentlivesfoundation.org

Today we are joined by Robert Kerbeck. Robert is the founder of the Malibu Writers Circle, a lifetime member of the Actors Studio, and a graduate of the University of Pennsylvania. His true crime memoir about his secret career as a corporate spy, RUSE: Lying the American Dream from Hollywood to Wall Street, has received praise from Frank Abagnale and former CIA Agent Valerie Plame. Kerbeck's writing has appeared in numerous publications including the Los Angeles Times, the San Francisco Chronicle, Los Angeles Magazine, and Lithub's Crime Reads. [Jan 25, 2023] 00:00 – Intro 00:26 – Intro Links Social-Engineer.com - http://www.social-engineer.com/ Managed Voice Phishing - https://www.social-engineer.com/services/vishing-service/ Managed Email Phishing - https://www.social-engineer.com/services/se-phishing-service/ Adversarial Simulations - https://www.social-engineer.com/services/social-engineering-penetration-test/ Social-Engineer channel on SLACK - https://social-engineering-hq.slack.com/ssb CLUTCH - http://www.pro-rock.com/ innocentlivesfoundation.org - http://www.innocentlivesfoundation.org/ 02:21 – Robert Kerbeck Intro 03:28 – How do you "stumble" into becoming a corporate spy? 06:51 – Going inside: This is Social Engineering 08:29 – Very Dark Grey 10:33 – We Need to Talk About Kevin 11:25 – Making OJ look good 15:25 – Doing what LinkedIn can't 19:54 – Making the lie sound better than the truth 21:13 – Setting boundaries 22:21 – Hacking people is easy 24:46 – Some need convincing 26:08 – Ransomware 28:38 – No spies here! 30:03 – This isn't going away! 31:08 – Knock, knock 32:35 – Hacking the human 34:59 – Find Robert Kerbeck online Website: www.robertkerbeck.com 35:43 – Who do you consider your mentors? Professor from Freshman Year Frank Abagnale 36:49 – Book Recommendations: Fair Game – Valerie Plame Catch Me If You Can – Frank Abagnale RUSE – Robert Kerbeck 38:00 – Guest Wrap Up 38:26 – Outro www.social-engineer.com www.innocentlivesfoundation.org