In this episode of the Social-Engineer podcast, Chris Hadnagy and Maxie Reynolds are joined by Dr. Ida Ngambeki, an Assistant Professor of Computer and Information Technology at Purdue University. Listen in as they discuss importance of empathy and the best ways to teach social engineering.  April 12, 2021 00:00 – Intro  Join Social-Engineering on Slack Clutch  The Innocent Lives Foundation     03:25 – Introduction to Dr. Ida Ngambeki  04:20 – How Ida got into social engineering  08:45 – Teaching the next generation of social engineers  11:30 – Teaching the distinct aspects of social engineering  17:05 – The difference between a pentester and a malicious actor  19:01 – The importance of bias and assumptions  20:36 – Ida’s unconventional path to social engineering expertise  24:42 – The importance of empathy in security education  27:50 – The three aspects of empathy  30:04 – Diversity in the information security industry  34:22 – Chris getting held at gunpoint  39:50 – The problem with fear-based pretexts  42:32 - Ida’s industry mentors  Donna Riley    Demitra Evangelou    Melisa Dark    Alejandrah Magana   William Gratiano    Mark Rogers  45:14 – Ida's book recommendations  Terry Pratchett  The Secret Lives of Baba Segi's Wives  Neil Gaiman  The Tenth Muse  Code Girls  47:59 – Ida's contact info  cybersecurelab.com  Purdue’s Website  49:23 – Maxie's book  The Art of Attack: Attacker Mindset for Security Professionals  51:02 - Outro  Maxie on Twitter  Chris on Twitter  Social-Engineer on Twitter 

In this episode of the SECurity Awareness Series of the SEPodcast, Chris Hadnagy and Ryan MacDougall are joined by Brian Phillips who is responsible for information security at Macy’s. Listen as they discuss how to: build an information security organization, hire the right people, and get buy-in from executives.  March 15, 2021   00:09 – Intro  Social-Engineer.com  Phishing As A Service®  Vishing As A Service®  01:54 – Introduction to Brian Phillips  02:44 – Security in a retail environment and impacts from the pandemic  07:25 - How to build an information security organization from the ground up  10:14 – Changing an organization's mindset for better security  14:20 – The most desirable quality in a team member, and how to recognize it in an interview  18:21 – How to nurture an outsider into a security professional  22:48 - How to align corporate security initiatives with business goals  Never Split the Difference: Negotiating As If Your Life Depended On It  26:38 – The importance of buy-in from the C-level down, and how to get it.  38:13 – Key takeaways that corporations should start doing now  40:17 – Brian’s most respected colleagues  Dave Kennedy  Ed Skoudis  John Strand  Rob Fuller  Carlos Perez  42:14 – Brian's book recommendations  Never Split the Difference: Negotiating As If Your Life Depended On It  Thinking, Fast and Slow  Human Hacking: Win Friends, Influence People, and Leave Them Better Off for Having Met You  How to Win Friends & Influence People  Robin Dreke's Books:  Sizing People Up: A Veteran FBI Agent's User Manual for Behavior Prediction  It's Not All About Me: The Top Ten Techniques for Building Quick Rapport with Anyone  The Code of Trust: An American Counterintelligence Expert's Five Rules to Lead and Succeed  Joe Navarro’s Books:  Be Exceptional: Master the Five Traits That Set Extraordinary People Apart  The Dictionary of Body Language: A Field Guide to Human Behavior  What Every Body Is Saying: An Ex-FBI Agent's Guide to Speed-Reading People  (more)    Leaders Eat Last: Why Some Teams Pull Together and Others Don't    44:03 – Conclusion  Ryan on Twitter  Brian on Twitter  Chris on Twitter  Social-Engineer.org   Social-Engineer.com  The Innocent Lives Foundation  Clutch 

In this episode, Chris Hadnagy and Maxie Reynolds are joined by ex-FBI Spy Catcher and now world renowned Trust and Rapport expert, Robin Dreeke. Listen in as they discuss the importance of mentoring, TRUST and relationship building. - March 8, 2021 00:09 – Intro  Social-Engineer.com  01:43 – Introduction to Robin Dreeke  03:35 – The importance of mentoring  09:37 – The levels of mentoring  11:05 – How to find a mentor  14:18 – How to choose a mentee  18:49 – Building genuine relationships and partnerships  21:11 – Teaching transparency  23:29 – Bringing value to a relationship and exercising transparency  25:45 – Try to understand the reasons behind a person’s actions  33:13 – Figure out what kind of feedback a person needs  36:20 – Making empathy a habit  38:01 – When emotionally hijacked, utilize tactical empathy  41:17 – Is it better to confront or adapt to miscommunication?  47:08 – Robin's current projects and info  PeopleFormula.com  Robin on Twitter  Robin on Facebook   Robin on LinkedIn  Robin on YouTube  Human Hacking Conference: https://www.humanhackingconference.com/trainers/robin-dreeke/  51:51 – Robin's most respected colleagues  Joe Navarro  Jack Schafer  Jordan Harbinger  Eric Hunley  52:55 – Robin's book recommendations  Human Hacking: Win Friends, Influence People, and Leave Them Better Off for Having Met You  Sizing People Up: A Veteran FBI Agent's User Manual for Behavior Prediction  It's Not All About Me: The Top Ten Techniques for Building Quick Rapport with Anyone  The Code of Trust: An American Counterintelligence Expert's Five Rules to Lead and Succeed  How To Win Friends and Influence People  Think Like a Monk: Train Your Mind for Peace and Purpose Every Day  Never Split the Difference: Negotiating As If Your Life Depended On It  Extreme Ownership (How U.S. Navy SEALs Lead and Win)  Insight: Why We're Not as Self-Aware as We Think, and How Seeing Ourselves Clearly Helps Us Succeed at Work and in Life  Hook Point: How to Stand Out in a 3-Second World  Leaders Eat Last: Why Some Teams Pull Together and Others Don't  56:17 - Outro  Maxie on Twitter  Robin on Twitter  Chris on Twitter  Social-Engineer.org   Social-Engineer.com  The Innocent Lives Foundation     Clutch 

In this episode, Chris Hadnagy and Ryan MacDougall are joined by industry professional, Julie Rinehart. Julie has spent the last 10 years building and enhancing Fortune 500 enterprise Security Awareness programs. Listen as they discuss using empathy to improve security awareness and the flaws in the “stupid user” philosophy.    00:10 – Intro  Phishing as a Service (PHaaS)  Vishing as a Service (VaaS)  Social Engineering Risk Assesment (SERA)  SEVillage: The Human Hacking Conference  Social-Engineer.com  01:56 – Introduction to Julie Rinehart  02:28 – How Julie got into the industry  06:21 – Dismantling the “stupid user” philosophy  07:53 – How to interview your employer  10:34 – The biggest milestones in Julie’s career  14:31 – How you can encourage users to report the phish they clicked on  19:22– What we can learn from “people who try to do the right thing and then mess up”  25:25 – The benefits of making security personal  28:34 – Julie's biggest challenges in the industry  30:28 – Increase security awareness using gamification  35:13 – Julie's mentors and most respected colleagues  38:54 - Julie’s podcast recommendations  Armchair Expert   (Episode 248 – David Farrier)  The CyberWire  Darknet Diaries  43:52 – Outro  Ryan on Twitter  Chris on Twitter  Social-Engineer on Twitter  Social-Engineer.org  Social-Engineer.com  SEVillage: The Human Hacking Conference  Human Hacking Book  The Innocent Lives Foundation    Clutch   

In this episode, Chris Hadnagy and Maxie Reynolds are joined by writer, speaker, business owner, and hype artist, Michael F. Schein. Michael shares the social engineering tactics he was able to learn from cult leaders and mischief makers. Find out how these often-manipulative tactics can be used for good.  - Feb 8, 2021 00:09 – Introduction  Social-Engineer.com  01:44 – Introduction to Michael F. Schein  02:30 – How Michael figured out that we can learn from cult leaders and mischief makers  10:38 - Influence through disruption  11:44 – Make war not love  13:21 – Basecamp: Simplicity by hating complexity  16:21 – Building hype requires confidence  18:15 – Focus on what you want to be known for  26:06 – Create a secret society  30:27 – How Michael socially engineered himself onto the podcast  35:34 – The positive side of hype  37:43 – Chris, Maxie and Michael's favorite music  43:03 – Michael's most respected colleague: Michael Roderick  44:21 – Michael's book recommendations:  The Crowd: A Study of the Popular Mind  Masters of Atlantis    47:10 – Michael's contact info  Hype Book Club  microfamemedia.com  michaelfschein.com  The Hype Handbook: 12 Indispensable Success Secrets From the World’s Greatest Propagandists, Self-Promoters, Cult Leaders, Mischief Makers, and Boundary Breakers    48:39 – Outro  Maxie on Twitter  Maxie on Instagram  Chris on Twitter  Social-Engineer on Twitter  Social-Engineer on Instagram  Social-Engineer.org  Social-Engineer.com  The Innocent Lives Foundation    Clutch   

In this episode, Chris Hadnagy and Ryan MacDougall are joined by industry professional, Marcus Sailler to discuss his experience as the red team information security manager at Capital Group. Marcus shares some great tips on creating a successful security team and how you can prevent it from becoming the "No Police". They also go over the recent changes in the industry, including how big hacks have increased security awareness in the general public.    00:09 – Introduction to the new Security Awareness Series  01:28 – Introduction to Ryan MacDougall  Phishing as a Service (PHaaS)  Vishing as a Service (VaaS)  Social-Engineer.com  02:32 – Introduction to Marcus Sailler  04:20 – How Marcus got into information security  06:08 – Recent changes in the infosec industry- How a big hack increases security awareness  12:09 – How a red team and security awareness team can collaborate to enhance security  14:25 – Introduction to Capital Group  16:17 – Coming up with relevant attacks for a global company  18:08 – How a security team can avoid becoming the “No Police”  21:39 – Why it’s better to build a blue team first  22:24 – The importance of attitude and ego for a red teamer  25:04 – How a red team benefits from partnership  26:53 – Emulate the bad guy, but remember to be good  29:18 – Steps corporations should implement now  30:58 – Some of Marcus’ most respected industry professionals  Chris Hadnagy  David McGuire  Jason Frank  Jeff Dimmock  David Kennedy  Amanda Berlin  Ian Coldwater  Rachel Tobac  34:47 – Marcus' book recommendations  Sizing People Up: A Veteran FBI Agent's User Manual for Behavior Prediction  The 5 Love Languages: The Secret to Love that Lasts  39:18 – Marcus' contact info  LinkedIn  Twitter  14:38 – Outro  Social-Engineer.org  Social-Engineer.com  The Innocent Lives Foundation    SEVillage: The Human Hacking Conference  Human Hacking Book Website  Human Hacking Book Amazon  Clutch  Chris on Twitter  Social-Engineer on Twitter   

In this special episode, Chris Hadnagy joins Maxie Reynolds to talk about the amazing stories and useful lessons contained in Chris’s new book: “Human Hacking: Win Friends, Influence People, and Leave Them Better Off for Having Met You”. Listen as Chris delves into the process of making “Human Hacking” and shares the awesome story behind its inception. Maxie and Chris also discuss the importance of empathy especially when it comes to hacking humans.   Chris a global security expert and master hacker. He is the founder and CEO of Social-Engineer, LLC, the creator of the popular Social Engineer Podcast, website, and newsletter, and designed “Advanced Practical Social Engineering,” the first hands-on social engineering training course and certification for law enforcement, military, and private sector professionals.     00:09 – Introduction to Maxie Reynolds   02:13 – Introduction to Christopher Hadnagy’s brand-new book: “Human Hacking: Win Friends, Influence People, and Leave Them Better Off for Having Met You”  02:51 – Human-hacking is a skill that can be used in everyday life by everyday people  04:19 – What it means to “Leave Them Better Off for Having Met You”  05:50 – “The martial art of the mind” and how a malicious person could use it for harm  07:39 – Empathy and why it is so important when hacking humans  09:21 – Showing empathy while amygdala hijacked  11:40 – Empathy is more than just putting yourself in someone else’s shoes  14:15 – Empathy is often hierarchical  16:33 – The power of “I’m sorry”  18:02 – Why understanding the meaning behind someone’s actions is so important  21:48 – Accuracy of the stories told in the book  24:15 – The process of co-authoring the book with Seth Schulman  26:43 – The amazing story of how the book came to be  31:16 – How to fight the isolation and social awkwardness brought by technology and, more recently, COVID-19.  34:46 – Giving your feedback on the book  36:20 – A distillation of the “Advanced Practical Social Engineering” course, made applicable to everyone  40:50 – Socially engineering the world’s best rock band  43:51 - “Quick Fire Questions”:  44:04 – Chris's favorite story in the book  45:04 – Is there a stage in child development where less empathy is shown?  46:10 – Would the new book have helped teenage Chris?  48:01 – Is it as nicer to feel empathy yourself or receive it from someone else?  49:49 – Balance is required when teaching empathy.  51:19 – How we can all better our communities by learning to “Win Friends, Influence People, and Leave Them Better Off for Having Met You”  53:35 – Chris's book recommendations  Without Conscience: The Disturbing World of the Psychopaths Among Us  Antifragile: Things That Gain from Disorder  The Dictionary of Body Language: A Field Guide to Human Behavior  54:56 – Outro  Human Hacking Book Website  Human Hacking Book Amazon  Maxie on Twitter  Chris on Twitter  Social-Engineer on Twitter  SEVillage: The Human Hacking Conference  Social-Engineer.org  Social-Engineer.com  The Innocent Lives Foundation    Clutch   

In episode 136, Chris Hadnagy and Maxie Reynolds are joined by doctor, researcher and microblogger: Osama (Sam) Qurashi. Sam was in the medical field for 15 years until he decided to travel the world and learn about unorthodox forms of psychology from experts in widely varied fields. Find out what Sam learned from these “masters of the mind” and understand how you can apply these lessons in your daily life.      00:32 – Introduction to Dr. Osama (Sam) Qurashi 02:20 – Upcoming events and book release  Human Hacking Book  Human Hacking Conference  2021 Virtual Trainings  The Innocent Lives Foundation  04:09 – How Sam went from psychiatric resident to academic globetrotter in search of “masters of the mind”  09:30 – What Sam learned from The Joke Doctor  11:30 – What Sam learned from The Tea Master  16:00 – Mistakes - The two schools of thought  18:09 – How monkeys and coconuts can help us understand acceptance  20:00 – Linguistic psychology and how emotions are conveyed in Japanese  23:32 – How you can form habits by staying small  25:57 – What The Iceman and The Horse Whisperer can teach us about resistance and force  29:11 – Sam's plan for sharing the knowledge he has acquired  31:59 – What Sam learned from The Pickpocket  36:59 – Why many people fail when trying something new  38:11 – In order to learn something new, you must be able to accept temporary incompetence  39:17 – Avoiding failure is the same as avoiding success  41:39 – How you can improve your self-image by changing your peers   44:19 – What Sam learned from the samurai  46:08 – Sam's book recommendations  The Body Keeps the Score: Brain, Mind, and Body in the Healing of Trauma  The Wim Hof Method: Activate Your Full Human Potential  Breath: The New Science of a Lost Art  48:43 – Sam's contact info  Instagram  Youtube  Patreon  50:12 – Conclusion  Social-Engineer.org  Social-Engineer.com  Chris on Twitter  Social-Engineer on Twitter  Maxie on Twitter  The Innocent Lives Foundation on Twitter  The Innocent Lives Foundation    Clutch  51:57 – Big podcast announcement!

In this episode, Chris Hadnagy and Maxie Reynolds are joined by social engineering and insider threats expert: Lisa Forte. Learn how Lisa went from fighting terrorists and real-life sea pirates to being an expert on cybercrime and social engineering. Discover how scammers are taking advantage of global uncertainty and understand how to protect yourself from attack.    00:00 – Introduction to Lisa Forte  02:38 – Lisa's path to a career in social engineering  05:27 – The psychology that terrorists use to recruit teenagers  07:52 – Lisa's experience with fighting cyber crime  08:43 – Why Lisa named her cyber security company “Red Goat”  10:23 – The world pandemic made hospitals and their supply chains vulnerable to attack  14:38 – Keep secure by realizing the value of the information you possess   15:41 - How Cyber Volunteers 19 is helping to save lives by making hospitals secure. (twitter)  21:25 – Ego suspension is a required skill for a good social engineer  25:47 – Find someone who gives you honest feedback  27:28 – How Chris deals with harsh criticism  30:27 – New documentary: “hacker:HUNTER Ha(ck)cine” (Part 1) (Part 2)  34:44 – Lisa's Vlog: “Rebooting”  35:44 – Lisa's and Chris’s experience with exposure therapy.   40:00 – How scammers take advantage of global uncertainty  42:37 – Law enforcement has a big disadvantage when fighting cyber crime  45:42: Lisa’s Contact info:  LinkedIn  Website  Rebooting vlog with Chris  Twitter  46:56 – Lisa's Book recommendation  Prisoners Of Geography  50:20 – Outro  Social-Engineer.com    Social-Engineer.org    The Human Hacking Conference  The Innocent Lives Foundation    Human Hacking Book  Phishing As A Service®  Trainings:  Practical Open Source Intelligence For Everyday Social Engineers  11-12 November 2020 - VIRTUAL  Advanced Practical Social Engineering Training  17-20 November, 2020 - VIRTUAL 

In this episode, Chris Hadnagy and Ryan MacDougall are joined by distinguished professor: Elizabeth Loftus. Listen in to understand the vulnerabilities in human memories and how they are sometimes exploited. Learn to defend against attacks on your memory and how this info can be applied in the information security industry.   00:01 – Introduction to Elizabeth Loftus and her research on the malleability of human memory.  01:41 – Elizabeth's reasoning for researching human memory.   03:12 – What our faulty memory means for eyewitness testimonies.  04:20 – How the phrasing of a question can distort someone's memory.   06:27 – Is it possible to verify the accuracy of a memory?  10:34 – Trying hard to remember something can sometimes lead to the creation of a false memory.  11:22 – Elizabeth's experience with the trial of George Franklin.  14:13 – How can we protect ourselves from having our memories modified?  14:21 – The similarities between preventing false memories and preventing scams.   20:40 – “What the heck is going on in the world of Social-Engineer: COVID Style.”  Practical Open Source Intelligence For Everyday Social Engineers  11-12 November 2020 - VIRTUAL  Advanced Practical Social Engineering Training  17-20 November, 2020 - VIRTUAL  The Human Hacking Conference - Orlando, FL March 11-13, 2021  2021 Training Schedule  Book: Human Hacking: Win Friends, Influence People, and Leave Them Better Off for Having Met You  Website: social-engineer.com  Website: social-engineer.org  25:43 – How hypnosis therapy often generates false memories.   30:21 – How to protect yourself from having your memories altered.  32:58 – The prevalence and impact of misinformation on social media.  38:30 – Elizabeth’s website, Ted Talk and books.  Elizabeth F. Loftus’ UCI School of Social Ecology Website  Ted Talk at TedGlobal 2013  Books by Elizabeth  39:44 – Elizabeth’s book recommendations.  Mistakes Were Made (but Not by Me)  41:50 – Outro   Social-Engineer.org    Newsletter  Framework  Blog  Social-Engineer.com    The Innocent Lives Foundation    The Innocent Lives Foundation on Twitter  The Human Hacking Conference   The Human Hacking Conference on Twitter   Human Hacking Book  Chris on Twitter    Social-Engineer on Twitter   Social-Engineer on Facebook  Social-Engineer on LinkedIn  Social-Engineer on Instagram   Social-Engineer on Slack