FranklinCovey On Leadership

Join bestselling author Amy Gallo, an expert on workplace conflict, as she redefines conflict as an essential leadership advantage. She reveals how navigating tension builds trust and strengthens teams, emphasizing that uncomfortable conversations can lead to self-awareness and effective communication. Gallo shares insights on handling difficult dialogues, avoiding common mistakes, and coaching teams to resolve disputes at the lowest level. Discover practical tactics for dealing with passive-aggressive colleagues and why embracing conflict can drive progress.

In this enlightening discussion, General Stanley McChrystal, a retired four-star U.S. Army general and leadership author, emphasizes that trust is a powerful force multiplier. He shares insights on how excessive controls reveal distrust, crippling performance. McChrystal advocates for a 'shared consciousness' in organizations to enhance communication and decision-making. He also reflects on the military’s commitment to leadership development versus corporate short-term focuses, and emphasizes the importance of trust in today’s complex environments.

In this engaging conversation, AG Lafley, former CEO of Procter & Gamble and author, shares insights drawn from his extensive career in innovation and leadership. He emphasizes the importance of treating mature businesses as 'eternal restarts,' advocating for continuous innovation and a deep understanding of customer needs. Lafley discusses P&G's strategic exits from noncore businesses and the necessity of aligning strategic choices. Additionally, he highlights the value of open innovation and empowering frontline leaders to drive success.

Minda Harts, a bestselling author and workplace equity expert, delves into her book, Talk to Me Nice, sharing the seven trust languages that can transform workplace dynamics. She emphasizes that trust is a daily leadership practice, critical for fostering transparency, acknowledgment, and security in teams. Minda discusses the importance of middle managers in shaping culture and offers actionable strategies to rebuild trust, linking it to productivity and retention. Her insights challenge leaders to close expectation gaps and prioritize trust as essential to organizational success.

Oliver Burkeman, a bestselling author and former Guardian columnist, shares insights on embracing the limits of time and the psychology of meaning. He delves into the importance of accepting our finite nature, stating that recognizing the reality of our 4,000 weeks can free us from anxiety and unrealistic expectations. Burkeman advocates for saying no and prioritizing what truly matters, while offering practical tips like protecting morning hours. He highlights the contrast between the illusion of control and the real agency we have in life’s unpredictable journey.

Matt Abrahams, a Stanford lecturer and communication expert, shares his insights on effective communication. He emphasizes the importance of clarity and connection in leadership. His practical "What? So What? Now What?" framework helps listeners structure their thoughts spontaneously. Abrahams also discusses managing anxiety, crafting resonant messages, and engaging in meaningful small talk. He challenges common advice like memorization, advocating for authenticity and presence instead. Packed with actionable tips, this conversation leaves listeners ready to enhance their communication skills.

Joining the discussion are Kathi Enderes, an HR tech expert; Sumeet Chabria, a transformation strategist; and Henry Deng, leading Google's workforce initiatives. They delve into how AI reshapes leadership, emphasizing the importance of trust and human-centered approaches. The panel highlights practical AI applications, like McDonald’s rethinking hiring processes, and stresses the need for critical thinking in evaluating AI outputs. They advocate for leaders to balance efficiency with empathy while upskilling teams to thrive in an AI-driven landscape.

Frank Blake, former CEO of The Home Depot, shares insights from his leadership journey and the transformative 'inverted pyramid' approach he championed. He emphasizes the importance of serving frontline employees, fostering a customer-obsessed culture, and valuing deep listening. Blake reveals how personal experiences, like having a store-manager son, shaped his leadership style. He reflects on lessons from Ronald Reagan and Jack Welch, advocating for clear communication, recognition, and the balance between humility and accountability in effective management.

Tyler Cowen, Chair of Economics at George Mason University and host of Conversations with Tyler, discusses what makes founders exceptional leaders. He introduces the idea of "founder energy," exploring how visionaries like Elon Musk drive change. Cowen emphasizes the importance of adaptability, decision speed, and earning trust. He also shares insights on AI’s role in enhancing learning, why nontraditional books offer valuable leadership lessons, and how leaders can nurture curiosity and ambition in others. Tune in for practical advice spanning various sectors!

Chip Conley, a hospitality entrepreneur and founder of the Modern Elder Academy, delves into creativity and culture in the business world. He shares transformative stories from his early days revamping rundown hotels and his impactful role at Airbnb. Conley discusses the importance of storytelling, low-cost culture investments, and how to balance founder energy with potential burnout. He emphasizes the value of wisdom in an AI-driven future, midlife transitions, and the need for intergenerational mentorship, leaving listeners inspired and reflective.