Coffee with Kim

Have you ever thought about how much money repeat customers bring to a business? It’s estimated that a repeat customer will spend 10x the amount they originally spent when they’re happy! (not to mention the referrals they bring!) This week we're joined by customer service expert David Brownlee, who shared his insights on how to create these types of loyal customers we’re all after. In this episode we learn how to communicate effectively with customers (including how to say no!), how to tell when customers are happy, and how to create a customer service plan that truly reflects your values. So tune in and get ready to take your customer service skills to the next level! Notes:08:45 3 Things To Communicate To Your Customer 13:30 How To Say No To Customers 22:34 How To Tell If You're Doing A Good Job 27:27 Common Mistakes In Customer Service 36:00 Ways To Communicate Your Values 38:55 Speed roundIf you loved this episode you should check out this episode 10x Your Mindset With Jim Kwik If you enjoyed today’s episode, please:1.) Sign up for notes at copymyhomework.com for a full list of resources, links and recommendations listed on today’s episode.2.) Post a screenshot of the episode & tag me on LinkedIn or Instagram @kimkaupe so we can talk about your favorite parts!3.) Leave a positive review (shameless, but someone’s gotta say it right?!)4.) Subscribe for new episodes every Tuesday on your favorite podcast app. Connect with Kim over on the socials!Instagram + TikTok: @kimkaupeLinkedIn: https://www.linkedin.com/in/kimkaupe

Feel overwhelmed by your to do list? Like your work tasks and personal tasks are exploding and you don’t know how to handle them all?! I was there too and I hated it! Learning to delegate changed the way I showed up at work and in my personal life. In this mini-workshop I open up the playbook to help you identify the right tasks to delegate & who you should be delegating to. We also cover common mistakes made when delegating and how to avoid them. I know the thought of delegation seems overwhelming (hint: while it may take more time up front it actually frees your time for what truly matters on the back end!) but breaking it down into small steps helps. Let’s elevate your productivity and get back to working on the things that matter. Notes:11:00 Where to start when delegating 13:27 Who to delegate to 18:00 How to delegate to your boss 22:44 How to deliver clear instructions 26:05 Common mistakes 33:45 Delegating as an employee 38:00 How to get people on your team excited when delegatingIf you loved this episode you should check out this episode Managing Those Above And Below YouIf you enjoyed today’s episode, please:1.) Sign up for notes at copymyhomework.com for a full list of resources, links and recommendations listed on today’s episode.2.) Post a screenshot of the episode & tag me on LinkedIn or Instagram @kimkaupe so we can talk about your favorite parts!3.) Leave a positive review (shameless, but someone’s gotta say it right?!)4.) Subscribe for new episodes every Tuesday on your favorite podcast app. Connect with Kim over on the socials!Instagram + TikTok: @kimkaupeLinkedIn: https://www.linkedin.com/in/kimkaupe

How can you take a platform people in business use every day (LinkedIn) and turn it into a sales driver? Jake Dunlap has done just that, taking the sales industry by storm as CEO of Skaled Consulting. As a go-to Sales Expert for Forbes and Huffington Post, we sat down to dig into how he’s using LinkedIn to get ahead in the sales cycle and convert new customers. He shared tips on building a buyer persona, his secret to setting goals and some must-read books that are perfect for your next pool day. Jake has set his sights on “creating the future of sales” and is helping us do the same!Notes:09:18 Why Sales and Dealing with Rejection14:13 Gaining Confidence In Sales16:12 How To Build Buyer Personas21:00 ROI of Posting Regularly31:25 Urgent Tasks and Saying No48:55 The 80/15/5 Strategy50:15 Speed RoundIf you loved this episode you should check out this episode Staying Authentic In Sales With Kevin DorseyIf you enjoyed today’s episode, please:1.) Sign up for notes at copymyhomework.com for a full list of resources, links and recommendations listed on today’s episode.2.) Post a screenshot of the episode & tag me on LinkedIn or Instagram @kimkaupe so we can talk about your favorite parts!3.) Leave a positive review (shameless, but someone’s gotta say it right?!)4.) Subscribe for new episodes every Tuesday on your favorite podcast app. Connect with Kim over on the socials!Instagram + TikTok: @kimkaupeLinkedIn: https://www.linkedin.com/in/kimkaupe

Anxiety can be a crutch that holds us back or a propel that drives us forward. What determines if it’s a hinder or a useable asset? I sat down with Morra Aarons-Mele, author of The Anxious Achiever, who shared actionable tips with us on how to navigate new and exciting experiences at work, despite the fear that may come with them. Her techniques, featured in The Wall St Journal and Oprah Magazine, teach us how to leverage fear to achieve positive change in both our personal and professional lives. From how to rehearse important meetings & what you’re going to say to tips on delivering hard news to your team or clients these recourses and insights can help you at any stage of your journey as a leader! Notes:If you loved this episode you should check out this episode Overcoming Social Anxiety With Mark Metry If you enjoyed today’s episode, please:1.) Sign up for notes at copymyhomework.com for a full list of resources, links and recommendations listed on today’s episode.2.) Post a screenshot of the episode & tag me on LinkedIn or Instagram @kimkaupe so we can talk about your favorite parts!3.) Leave a positive review (shameless, but someone’s gotta say it right?!)4.) Subscribe for new episodes every Tuesday on your favorite podcast app. Connect with Kim over on the socials!Instagram + TikTok: @kimkaupeLinkedIn: https://www.linkedin.com/in/kimkaupe 

Do your palms sweat during a networking event? Have trouble approaching executives who are deep in conversation at the office? Worried about confronting your boss? Consultant and viral confidence coach Selena Rezvani joined us to share strategies to improve our executive presence. From recreating her brilliant “smile file” to her “Dog Code” method for greeting others I’ve already started implementing her tips into my work day. This episode is perfect for those who want to go from good to great in the workplace! Notes:08:00 How to make a great first impression15:00 Tips for off days23:30 An affirmation for imposter syndrome31:20 Dealing with toxic influences at work37:25 Tips for interacting with powerful people40:00 Speed Round ResourcesIf you loved this episode you should check out this episode The Formula To Charisma With Vanessa Van EdwardsIf you enjoyed today’s episode, please:1.) Sign up for notes at copymyhomework.com for a full list of resources, links and recommendations listed on today’s episode.2.) Post a screenshot of the episode & tag me on LinkedIn or Instagram @kimkaupe so we can talk about your favorite parts!3.) Leave a positive review (shameless, but someone’s gotta say it right?!)4.) Subscribe for new episodes every Tuesday on your favorite podcast app. Connect with Kim over on the socials!Instagram + TikTok: @kimkaupeLinkedIn: https://www.linkedin.com/in/kimkaupe

If you’re like me you know ChatGPT is game changing but actually figuring out HOW to use it is something else entirely! To help other 101 beginners, I brought LinkedIn Learning Instructor and AI expert, Dave Birss on to discuss how to use this new technology properly, what mistakes we might be making, and how we can improve our prompts so we get the results we’re looking for. He shared some insider info on where AI is getting information and we discussed everything from creative ways to use it to the ethics that so many are concerned about right now. It was an extremely insightful conversation into the new technology that is changing the way we all work and live! Notes:06:30 AI and creativity11:28 Seeing ChatGPT as a collaborator15:15 Where is ChatGPT getting its information21:00 Skills ChatGPT doesn’t have that humans have25:15 How to write a prompt using Dave’s acronym - C.R.E.A.T.E.34:53 Speed Round ResourcesIf you loved this episode you should check out this episode Entrepreneurial Thinking With Jess EkstromIf you enjoyed today’s episode, please:1.) Sign up for notes at copymyhomework.com for a full list of resources, links and recommendations listed on today’s episode.2.) Post a screenshot of the episode & tag me on LinkedIn or Instagram @kimkaupe so we can talk about your favorite parts!3.) Leave a positive review (shameless, but someone’s gotta say it right?!)4.) Subscribe for new episodes every Tuesday on your favorite podcast app. Connect with Kim over on the socials!Instagram + TikTok: @kimkaupeLinkedIn: https://www.linkedin.com/in/kimkaupe

On this episode of Coffee With Kim, Jena Viviano Dunay, Founder and CEO of Recruit the Employer, explains how to become an irresistible hire and set clear work and life boundaries from Day 1 with a new employer.Jena’s 5-step system, called the Recruit the Employer methodology, takes leaders from being stuck to gaining clarity and ultimately landing their next job.Jena emphasizes the importance of investing in yourself, learning new skills and making networking a priority to build relationships. The goal is to get the job you LOVE, not just the job you NEED! If you’re thinking about a career transition or taking on a new role this is a must listen! Notes:07:45 Getting Clear On Values18:25 Recruiting The Employer28:27 Setting Boundaries37:31 Investing In Yourself42:42 Networking With Purpose45:24 Speed RoundIf you loved this episode you should check out this episode How To Get Hired, Stand Out, And Earn More With Diana ChanIf you enjoyed today’s episode, please:1.) Sign up for notes at copymyhomework.com for a full list of resources, links and recommendations listed on today’s episode.2.) Post a screenshot of the episode & tag me on LinkedIn or Instagram @kimkaupe so we can talk about your favorite parts!3.) Leave a positive review (shameless, but someone’s gotta say it right?!)4.) Subscribe for new episodes every Tuesday on your favorite podcast app. Connect with Kim over on the socials!Instagram + TikTok: @kimkaupeLinkedIn: https://www.linkedin.com/in/kimkaupe 

As a leader the balance between being liked and being respected is blurred? Do I get down in the trenches with my team (so they will like me) or do I forge a path for us solo (potentially alienating others). In this conversation with former green beret Jan Rutherford we discussed the importance of trust, communication, and creating a culture of accountability within a team. Jan highlighted the significance of self-awareness, adaptability, and taking calculated risks as a leader. Hint: It means forgoing your eager to be well liked with taking the harder road of leading solo for your team. This discussion is full of actionable tips for becoming a more effective leader and helping your team thrive. Take a listen and let me know what you think! Notes:10:18 Setting your ego aside as a leader12:40 Three ways to become a better leader20:00 Are you addicted to being busy?29:40 What do you need to focus your energy on as a leader?31:50 Speed roundIf you loved this episode you should check out this episode Building Resilience With Gemma Leigh RobertsIf you enjoyed today’s episode, please:1.) Sign up for notes at copymyhomework.com for a full list of resources, links and recommendations listed on today’s episode.2.) Post a screenshot of the episode & tag me on LinkedIn or Instagram @kimkaupe so we can talk about your favorite parts!3.) Leave a positive review (shameless, but someone’s gotta say it right?!)4.) Subscribe for new episodes every Tuesday on your favorite podcast app. Connect with Kim over on the socials!Instagram + TikTok: @kimkaupeLinkedIn: https://www.linkedin.com/in/kimkaupe

Standing out in sales is hard. How do you sell yourself, your business, your ideas or your software? Kevin Dorsey, voted one of LinkedIn’s Top Sales Voice’s believes the secret is in building an audience. Once you have a group of people who know, like and trust you it becomes less about sales and more about offering resources. From sending something memorable to potential clients (KD once sent a piece of trash!) to staying curious about new opportunities, we discussed the value of being hyper-focused and reading ferociously (he shares his favorite books recommendations that will enhance your entrepreneurial mindset). Grab a notebook and get ready to take notes! Notes:09:35 Staying Curious13:00 How To Become Memorable20:17 Building an Audience34:20 Being Intentional With Your Time41:34 Mentors vs Advisors47:10 Speed RoundIf you loved this episode you should check out this episode How To 10X Sales Using LinkedIn With Jake Dunlap If you enjoyed today’s episode, please:1.) Sign up for notes at copymyhomework.com for a full list of resources, links and recommendations listed on today’s episode.2.) Post a screenshot of the episode & tag me on LinkedIn or Instagram @kimkaupe so we can talk about your favorite parts!3.) Leave a positive review (shameless, but someone’s gotta say it right?!)4.) Subscribe for new episodes every Tuesday on your favorite podcast app. Connect with Kim over on the socials!Instagram + TikTok: @kimkaupeLinkedIn: https://www.linkedin.com/in/kimkaupe

Let’s dive into the world of thought leadership on LinkedIn and why it's a must-have. As someone with millions of views on the platform I walk through step by step how to discover your area of expertise, create content people will stop scrolling for, AND create better relationships online. We want people to think you’re smart, capable and someone they need to have in their corner! Let’s get you set up and ready to rock. Notes:02:26 Agenda of the Mini-Workshop 08:01 How to find your area of expertise 18:02 Tips for written content on LinkedIn 27:30 Tips for video content on LinkedIn 34:50 Biggest mistakes people make when posting on LinkedInIf you loved this episode you should check out this episode Leveraging LinkedInIf you enjoyed today’s episode, please:1.) Sign up for notes at copymyhomework.com for a full list of resources, links and recommendations listed on today’s episode.2.) Post a screenshot of the episode & tag me on LinkedIn or Instagram @kimkaupe so we can talk about your favorite parts!3.) Leave a positive review (shameless, but someone’s gotta say it right?!)4.) Subscribe for new episodes every Tuesday on your favorite podcast app. Connect with Kim over on the socials!Instagram + TikTok: @kimkaupeLinkedIn: https://www.linkedin.com/in/kimkaupe