

The Leadership in Insurance Podcast - Insurtech & Innovation
Alex Bond
The insurance industry gets better through sharing innovation. On the Leadership in Insurance Podcast we speak to insurance thought leaders that are changing the game. The LIIP is a podcast helping Insurance professionals, Investors and supporters learn what it takes to achieve and succeed in the global insurance industry. We specifically look at what it takes to build a modern insurance business and how great teams are built, we share their stories to educate and inspire change to help build the future of insurance. Hosted on Acast. See acast.com/privacy for more information.
Episodes
Mentioned books

May 9, 2022 • 42min
Knowledge Management, AI & Being the Google of Insurance : An Interview with Joseph D'Souza, CEO & Founder, Pronavigator
Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Joseph D'Souza, CEO and Founder of Pronavigator.We had a great conversation this week where we discussed a wide range of topics such as: Being the 'Google of Insurance' And what does that mean in practical terms? How does your product Sage work? The key trends we are seeing in 2022 How do these trends relate to hiring challenges, technology & AI? What’s going on with AI in insurance? What is Pronavigator doing with AI? How is Knowledge Management critical for insurance and what role does it play? How can technology help boost employee productivity and improve customer satisfaction? How does a remote working environment accelerate this? Addressing the technology gap Are we seeing much innovation in AI and are there any applications that you’re yet to see using AI?Thank you Joseph for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex BondPlease like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

May 2, 2022 • 49min
Culture, Leadership & Innovation : An Interview With Douglas Ver Mulm, CEO, Stable Insurance
Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Douglas Ver Mulm, CEO and Co-Founder of Stable Insurance a distribution and analytics platform for mobility that helps rideshare, carshare, and delivery vehicle owners more efficiently and profitably run their business. We had a great conversation this week where we discussed a wide range of topics such as: How did your founding team come together and what was that journey like? Innovation starts in leadership, how do you approach this at stable? ‘Insurance as a social good?’ how important is hiring the right personality types when providing a social good? Doug’s background in law What made you make the move into insurance? What have you brought from that experience to your team at stable? What opportunities have partnerships provided for you? Has there needed to be a cultural shift for customers to be more comfortable with collecting behavioural based data? What’s next for stable?Thank you Doug for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex BondPlease like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

Apr 25, 2022 • 42min
Agents, Analytics & Customer Centricity : An Interview with Manish Bhatt, CEO & Co-Founder, Plum Life
Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Manish Bhatt, CEO & Co-Founder, Plum Life.We had a great conversation this week where we discussed a wide range of topics such as: Agents have had to adapt the ways in which they sell, from a face-to-face interaction to a remote setting How has this cultural shift impacted the market? How has your direct to consumer experience helped you? Has technology actually made people want insurance? What role does the play? How does analytics help improve sales for the broker I think we are in the 3rd wave of Insurtech – working with the market rather than disrupting/evolving – would you agree? Do you think this says something about the founders of today's Insurtechs Previous guests have said the broker is the only true customer of insurance – do you think that’s fair? Have we been customer-centric enough?Thank you Manish for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex BondPlease like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

Apr 20, 2022 • 48min
Collaboration, Claims & Technology : An Interview with James Benham, CEO, JBKnowledge
Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by James Benham, CEO of JBKnowledge.We had a great conversation this week where we discussed a wide range of topics such as: How important do you think insurance domain knowledge is important to Insurtech businesses? Do we overplay the need for this experience when hiring? How smart compliance digitises and streamlines the compliance process As we move towards more open information sharing, how will compliance offering evolve? Do you think the general public would be surprised how manual this process is? Will the lack of industry wide collaboration hold this back? Will those who hold back their data be left behind? Does it surprise you that more investment hasn’t been made with claims tech? How far can we go with claims tech? Is the ultimate goal to have full automation on as many classes of business as possible? Do you feel there are still certain circumstances where the “white glove” approach is better even if not faster? Will claims service be an added cost of insurance – could we go that far? How much is what you do fixing vs future building? How much do you see integrating new tech vs building tech?Thank you James for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex BondPlease like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

Apr 18, 2022 • 44min
Digitisation, Distribution & Tackling Adversity : An Interview with Mark Scafaro, CEO & Co-Founder, Afficiency
Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Mark Scafaro, CEO and Co-Founder of Afficiency.Mark Scafaro is the CEO and co-founder of Afficiency, an insurtech transforming the end-to-end life insurance buying process and accelerating the time it takes to get applicants approved and covered. He is an entrepreneur who is passionate about overhauling the outdated life insurance process by enabling distributors and valued partners to white-label and distribute its digital life insurance products. Prior to Afficiency, Scafaro previously worked at Morgan Stanley, American Express and MetLife.We had a great conversation this week where we discussed a wide range of topics such as: The lag in distribution of embedded solutions in the life insurance space Why has this sector been so slow to digitise? What are the most common challenges you find when working with distribution partners? How can they be better set up to work with you? How are you able to offer such speed in launching new products? How much of the product design come from the carrier? How does the new product design process work when working with a carrier? Overcoming obstacles How do you personally tackle adversity? What do you look for in carrier partners? Did you or would you consider becoming a full stack insurer with an embedded distribution?Thank you Mark for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex BondPlease like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

Apr 11, 2022 • 47min
Partnerships, Company Values & The Embedded Insurance Model : An Interview With Megan Bingham-Walker, CEO, Anansi
Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Megan Bingham-Walker, CEO and Co-Founder of Anansi the automated insurance platform for global businesses providing seamless integration, automated claims, zero admin solutions.We had a great conversation this week where we discussed a wide range of topics such as: How claims is key to having an excellent experience in insurance Partnerships and the opportunities they offer Building a remote team The importance of having strong company values How do you look at diversity and inclusion at Anansi? Anansi’s embedded insurance modelThank you Megan for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex BondPlease like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

Apr 6, 2022 • 46min
Culture, Partnerships & Redefining the MGA model : An Interview with Alex Maffeo, CEO, Boost
Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Alex Maffeo CEO of Boost. Boost powers digital insurance programs for innovators across all industries. Their customers are leading technology companies and game changing startups that want to offer white-labeled insurance products tailored to their users’ needs. Their infrastructure-as-a-service (“IaaS”) makes it simple to monetize the insurance vertical by packaging all the back-end components needed to build, launch, and manage a program – including ‘A’-rated paper, dedicated risk capacity, and claims administration – all powered programmatically by thier API-driven policy admin system. Technically, they're a licensed managing general agency. They're just redefining what that means.We had a great conversation this week where we discussed a wide range of topics such as: Embedded Insurance being the insurtech theme of 2022 Where have you had most success in your business? ‘Create your own’ product - what are the limitations from your capacity on what you can create? Any unusual products that you have been asked to create/develop? What is Boost’s team like? How much in-house Insurance support do you have? How do you create the right culture balance because fast moving tech and established insurance teams have a very different feel? Why do you feel now is the time when embedded solutions have exploded? Partnerships What is it about your solution that has attracted such marquee names? Alex’s investment background What’s your take on the valuations we have seen in the Insurtech space? The fall of the largest InsTech stock Are the more traditional Insurance carriers and businesses undervalued? As an insurtech veteran, what is interesting you in the space?Thank you Alex for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex BondPlease like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

Apr 4, 2022 • 43min
Brokers, Benefits & Enabling Progress : An Interview with Stephen Leguillon, CEO, Seyna
Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Stephen Leguillon, CEO of Seyna, the all-in-one platform for insurance brokers who provide tailored insurance products and software tools to grow brokerage businesses. We had a great conversation this week where we discussed a wide range of topics such as: How can we make sure that insurance is an enabler of progress? Seynas founding team How did you come together & what was that journey like? What problems and concerns have you noticed people have in the industry? Coming from a leadership role, where do you put your attention? We have seen a cultural shift to the value add being put on customer experience over product, have you seen this? This is a hard transition for the industry, what are the implications of that? How have you found being in this industry with a non-tech background? Traditional insurance relies on in-house software whereas many other industries are comfortable with using 3rd party software, where do you think this resistance comes from? Thank you Stephen for your time, it was great to speak to you! This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space. Our host in FinPro Director, Alex Bond Please like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

Mar 30, 2022 • 45min
Warranty, Distribution & Being Tech Forward : An Interview With Matan Slagter, CEO, Armadillo
Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Matan Slagter, CEO of Armadillo, the tech-enabled, subscription-based home warranty provider for homeowners and landlords, who are pioneers in the new age of home warranty.We had a great conversation this week where we discussed a wide range of topics such as: Matan's insurance career & why warranty? Is t surprising that the warranty market has only 4% penetration when we spend an increasing amount on technology in our homes? What do you think this says about our relationship with insurance? Do we need to help people fall in love with insurance? Do they not see its value because we haven’t shown them what that truly is? Is insurance lacking clarity of message and communication? Being 'tech forward' Are you an Insurtech or something else? Armadillo's distribution model Will you narrow distribution over time? Why was now the right time to launch? How did Covid impact Armadillo's plans? How did it impact the funding round? You took on outside funding – at what stage had you taken the business before you did so?Thank you Matan for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex BondPlease like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

Mar 28, 2022 • 46min
People First, Tech Driven : An Interview with Benjamin Piening, CUO, Honeycomb Insurance
Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Benjamin Piening, Honeycomb Insurance's Chief Underwriting Officer. Honeycomb provide reinvented real estate insurance with better coverage in a fraction of the time at a fraction of the cost, their unique product leverages advanced Artificial Intelligence and computer-vision to completely reinvent real-estate insurance.We had a great conversation this week where we discussed a wide range of topics such as: What does being ‘People first, tech driven’ practically mean for you as Chief Underwriting Officer? Are technology and people complementing or conflicting forces? Technology helps achieve a means to an end – People breathe life into technology People are the originators of thought, ideas, innovation Are technology and people mutually exclusive? The Inspector app From an insurance perspective what’s unique about the product - or is it the delivery/tech that makes it unique? Being underwriting driven Do investors look at underwriting? Long term partnerships Why are we still operating with year to year contracts?Thank you Benjamin for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex BondPlease like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.


