Collaboration, Claims & Technology : An Interview with James Benham, CEO, JBKnowledge

Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by James Benham, CEO of JBKnowledge.We had a great conversation this week where we discussed a wide range of topics such as: How important do you think insurance domain knowledge is important to Insurtech businesses?  Do we overplay the need for this experience when hiring? How smart compliance digitises and streamlines the compliance process As we move towards more open information sharing, how will compliance offering evolve?  Do you think the general public would be surprised how manual this process is?  Will the lack of industry wide collaboration hold this back?  Will those who hold back their data be left behind? Does it surprise you that more investment hasn’t been made with claims tech?  How far can we go with claims tech? Is the ultimate goal to have full automation on as many classes of business as possible?  Do you feel there are still certain circumstances where the “white glove” approach is better even if not faster?  Will claims service be an added cost of insurance – could we go that far?  How much is what you do fixing vs future building?  How much do you see integrating new tech vs building tech?Thank you James for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex BondPlease like and subscribe if you enjoyed this podcast

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