Special guest Cat Allday joins us for Season 3, Episode 3 of Owner Occupied. In this episode we discuss: (0:00) Sponsor: ⁠LeadSimple (01:35) Cat’s background (03:00) What’s your experience been like with Appfolio? (07:52) What drew you to AI before the mainstream picked up on it? (13:45) What is Realm and how will the conversational AI work within Appfolio? (22:35) Sponsor: Rent Werx Mastermind (24:11) How and when can customers access this AI? (28:24) What will this AI be best used for? (30:44) Smart Bill Entry & Maintenance (34:15) What types of problems is AI useful for? What problems is it not useful for? (38:48) How can AI be useful for data analytics? (39:59) What’s on the AI roadmap? (46:05) Sponsor: ⁠Second Nature (47:33) Do you plan to acquire any solutions in the future? (48:36) Stack marketplaces (49:25) Mobile app voice commands, and use cases for AI (55:08) What’s got you excited for the future? (01:01:10) Will the conversational AI support multiple languages? (01:03:58) Peter’s thoughts on the future of outsourcing (01:09:11) How RLPM is using AI Learn more about Cat Allday & how to connect with her here: Appfolio Cat on LinkedIn Learn more about Peter Lohmann & how to connect with him here: ⁠Follow Peter on Twitter⁠ ⁠Join Peter’s Newsletter⁠ ⁠Visit Peter’s Website⁠ ⁠RL Property Management

Special guest Wolfgang Croskey joins us for Season 3, Episode 2 of Owner Occupied. In this episode we discuss: (0:00) Sponsor: LeadSimple (01:44) Wolfgang’s background and career (03:04) How did you get so skilled at developing processes? (13:03) What systems or automations are saving you the most time at your organization? (16:37) Sponsor: PayProp (18:12) Scenario: Collecting late rent. (31:24) What policies do you need to put in place before you can leverage all these systems & technology implementations? (36:21) Sponsor: Second Nature (37:41) How would you address an onboarded property who are demanding control over your internal processes? (45:44) How Wolfgang became so well-known in his industry. (50:46) How can PMs get moving on improving their internal processes? (58:47) Is there anything you tried to automate that failed? (01:00:19) The Systems Conference Learn more about Wolfgang Croskey & how to connect with him here: Twitter, Facebook & LinkedIn The Systems Conference Bruce Croskey Real Estate The First Days of School by Harry Wong Learn more about Peter Lohmann & how to connect with him here: Follow Peter on Twitter Join Peter’s Newsletter Visit Peter’s Website RL Property Management

Special guest Nick Huber joins us for Season 3, Episode 1 of Owner Occupied. In this episode we discuss: (0:00) Sponsor: LeadSimple (01:57) Nick’s background (03:55) Raising money via Twitter (05:32) Nick’s back-end systems for PM (07:35) Technology adoption across the Self-storage asset class (09:58) Do you have any permanent employees on-site? (11:57) Utilizing global talent (16:09) - Sponsor: Rescover (17:26) - Levers to pull to increase the value of a property (23:00) - Cost Segregation (32:07) - Tips for writing well in a business context (37:13) - Building an audience through the written word (41:08) - Sponsor - Second Nature (42:47) - Nick on starting companies by leveraging your audience (51:29) - Thoughts on consultants & entrepreneurship (58:27) - Balancing priorities (01:12:12) - Requirements for shifting your mindset Learn more about Nick Huber & how to connect with him here: Business Brokerage - https://nickhuber.com/ Personal Brand - https://sweatystartup.com/ Self Storage - https://boltstorage.com/ Bold SEO - https://boldseo.com/ Insurance - https://titanrisk.com/ Recruiting - https://recruitjet.com/ Landing Page / Web Development - https://webrun.com/ Overseas Staffing - https://supportshepherd.com/ Debt and Equity - https://bluekeycapital.com/ Tax Credit - https://taxcredithunter.com/ Cost Segregation - https://recostseg.com/ Learn more about Peter Lohmann & how to connect with him here: Follow Peter on Twitter Join Peter’s Newsletter Visit Peter’s Website RL Property Management

Special Episode of the Owner Occupied podcast with Peter Lohmann & special guest Jon Matzner. In this episode we discuss: (00:00) - Intro (01:47) - Jon’s background and career (03:17) - How are you utilizing Notion in your work? (06:06) - Expanding the Garage Upgrade business (11:09) - The 3 parts of value for people entering the world of Property Management (22:44) - When starting or buying a PM company, what is something that people think is important, that your experience tells you people can skip entirely? (25:31) - What’s something you’re doing every day now that you wish you had started earlier in your journey? (28:55) - What channels have led you to building your highest-quality relationships? (33:36) - What’s something you did radically different from your industry peers that ultimately paid off? (37:34) - What’s the biggest struggle you’re facing right now? (40:41) - What’s something you didn’t give enough attention to early on that you had to pay for down the road? (43:55) - Where people can go to learn more Learn more about Jon Matzner & how to connect with him here: Jon on Twitter Organized Garage Learn more about Peter Lohmann & how to connect with him here: Follow Peter on Twitter Join Peter’s Newsletter Visit Peter’s Website RL Property Management Mentioned in this episode: PMbusinessinabox.com Notion Getting Things Done by David Allen Cal Newport Books “Surely You’re Joking, Mr. Feynman!” by Richard Feynman Who by Geoff Smart

Season 2, Episode 12 of the Owner Occupied podcast with Peter Lohmann & special guest Brandon Scholten. In this episode we discuss: (00:00) - Intro (01:35) - Brandon’s background and career (04:43) - Can you share why you chose to go the franchise route and it’s advantages or disadvantages? (09:35) - What did you get out of learning from Justin Roff-Marshomeone looking to get into Property Management? (9:35) - What did you get out of learning from Justin Roff-Marsh (15:47) - Best approaches to replacing employees and hiring for Sales when running a small business (21:05) - What vendors are you getting a ton of value from right now? (24:41) - The Found Gen Ad read (26:21) - StoryBrand & building trust with your clients (34:32) - Brandon’s marketing tactic built around listings in desired areas of management (37:08) - Brandon’s previous life as a skateboarder (39:20) - Appfolio Top Floor Ad read (40:46) - How is your business structured? Learn more about Brandon Scholten & how to connect with him here: Brandon@keyrenterdenver.com KeyRenterDenver.com Learn more about Peter Lohmann & how to connect with him here: Follow Peter on Twitter Join Peter’s Newsletter Visit Peter’s Website RL Property Management Mentioned in this episode: The Goal by Eliyahu Goldratt The Machine by Justin Roff-Marsh Profitable Property Management Podcast episode with Justin Roff-Marsh 300 to 3,000 podcast on the 25k club Marketing Secrets Podcast with Russell Brunson Traffic Secrets Who Not How by Dan Sullivan Start with Why by Simon Sinek RentScale

Season 2, Episode 11 of the Owner Occupied podcast with Peter Lohmann & special guest Matt Tringali. In this episode we discuss: (00:00) - Intro (01:40) - Matt’s background and career (03:30) - How many units were you at when you merged with Home Vault? (04:30) - Door count vs. Profitability in PM (06:46) - What is Home Vault? (09:08) - Is it possible to have a single software and same PMA across multiple states for a company? (11:30) - Can you share any information about the Home Vault exit? (15:00) - Found Gen Ad read (16:40) - Where do you turn to when you want to learn more about the industry? (23:06) - Can you tell the story behind Better Who? (26:52) - What was the impulse for you to pivot into services? (34:36) - What is some low hanging fruit for PM’s to improve their business? (36:16) - Appfolio Stack Ad read (37:54) - Where did you get the idea to help grow the platforms of PM’s through Better Who? (40:33) - Is there some result you’d like to see that shows the industry is improving? (41:15) - What’re your thoughts on customer service in the industry? (48:03) - What are you most excited about in the industry right now? (51:22) - How would you advise a small PM business owners to improve their marketing and grow their business? (57:27) - How can people learn more about you online? Learn more about Matt Tringali & how to connect with him here: Matt on Facebook BetterWho BetterWho Facebook group Property Management Remote Team Members Facebook Group HomeVault Learn more about Peter Lohmann & how to connect with him here: Follow Peter on Twitter Join Peter’s Newsletter Visit Peter’s Website RL Property Management Mentioned in this episode: Jordan Muela’s Profitable Property Management Podcast ProfitCoach NARPM Accounting Standards The World is Flat by Thomas Friedman Never Lose a Customer Again by Joey Coleman The Effortless Experience by Matt Dixon Buildium Appfolio Rentvine LeadSimple Zapier

Season 2, Episode 10 of the Owner Occupied podcast with Peter Lohmann & special guest Ben Sencenbaugh. In this episode we discuss: (00:00) - Intro (01:56) - Ben’s background & Career (06:52) - Ben’s experience working at NASA (10:26) - Can you discuss the software you’ve built to facilitate property management? (17:31) - How would you advise someone in PM who’s looking for a low-code or no-code solution? (18:30) - Do you have any kind of metric to tell you the health of your Podio system? (23:23) - Elevate & Delegate Ad (25:03) - Where did you come up with the idea to create an Onboarding Manager role? (29:45) - How do you handle your customer service aspect of the business? (32:18) - What is the Squad Model you’ve used to build your PM company? (35:27) - How do you gauge how well you’re doing in the eyes of your customers? (40:06) - Why is it so difficult to have a high Direct Labor Efficiency Ratio (43:47) - Appfolio Stack Ad read (45:24) - How can we improve this industry for its business owners? (49:09) - How do you facilitate coaching and teaching in your business? (51:59) - Do you have any plans on expanding geographically? (53:42) - Is there anything in the industry that has you excited right now? (54:36) - What marketing advice would you give to a small Property Management company? (57:12) - How do you think about churn? (01:01:38) - How can people learn more about you? Learn more about Ben Sencenbaugh & how to connect with him here: The Realty Medics Ben@therealtymedics.com Ben on The Profitable Property Management Podcast Learn more about Peter Lohmann & how to connect with him here: Follow Peter on Twitter Join Peter’s Newsletter Visit Peter’s Website RL Property Management Mentioned in this episode: Podio Buildium LeadSimple

Season 2, Episode 9 of the Owner Occupied podcast with Peter Lohmann & special guest Greg Crabtree. In this episode we discuss: (00:00) - Introduction (01:35) - Greg’s career and Background (08:40) - What do you think it is about the Simple Numbers approach that has resonated so much with people in Property Management? (11:43) - What are some common mistakes you see small business owners making that can be easily fixed? (16:27) - Why are you a proponent of not playing games to save money on taxes? (21:16) - Second Nature Ad Read (23:10) - The importance of having an emergency fund (25:24) - How does ROIC work in practice? (Return on Invested Capital) (33:52) - The ‘Black Hole’ between $1mm-$5mm in revenue (42:16) - Appfolio Ad Read (43:44) - The Labor Efficiency Ratio (51:17) - Thoughts on the current labor shortage, inflation, the population crisis, & raising prices (01:02:46) - When does it make sense to bring your finance function in-house? (01:06:35) - Where’s the best place for people to learn more about you? Learn more about Greg Crabtree & how to connect with him here: Greg on LinkedIn CRICPA.com Entrepreneurs Organization Simple Numbers by Greg Crabtree Simplenumbers.me The Struggle to Reverse a Shrinking Population ProfitCoach Learn more about Peter Lohmann & how to connect with him here: Follow Peter on Twitter Join Peter’s Newsletter Visit Peter’s Website RL Property Management

Season 2, Episode 8 of the Owner Occupied podcast with Peter Lohmann & special guest Chris Powers. In this episode we discuss: (01:51) - Chris’ background and career (03:13) - What’s involved in 3rd party Property Management for Industrial Real Estate? (05:07) - Do you handle leasing as well? (08:04) - Making Blue Collar ‘cool’ again (12:01) - Fort Capital’s focus on Property Management (13:05) - Providing value to the tenants and owners via PM (17:07) - Have you ever had issues with tenants living in your properties? (18:09) - Are you using any specialized software in your business? (19:46) - Investing in people vs. investing in processes (24:37) - Ad Read: Second Nature (26:31) - Developing the LP onboarding experience (32:06) - How do you think about being able to sell a primarily GP Real Estate business? (36:36) - Chris’ transition out of the CEO role & his current day to day responsibilities (46:08) - Ad Read: Appfolio Stack (47:47) - What were your initial emotions when you stepped away from being CEO? (51:19) - Why are you so generous with your time? (01:02:35) - Chris’ previous life as an investor (01:06:25) - What marketing advice would you give to the owner of a small PM owner? (01:10:17) - Wrap up Learn more about Chris Powers & how to connect with him here: Fort Capital The Fort with Chris Powers Podcast Follow Chris on Twitter  Learn more about Peter Lohmann & how to connect with him here: Follow Peter on Twitter Join Peter’s Newsletter Visit Peter’s Website RL Property Management Mentioned in this episode: Yardi Buildium Margaret Heffernan TED Talk - Super Chickens The 5 dysfunctions of a Team by Patrick Lencioni

Season 2, Episode 7 of the Owner Occupied podcast with Peter Lohmann & special guest Daniel Craig. In this episode we discuss: (01:42) - Danny’s background and career (06:33) - Creating the Benchmark studies (09:58) - The importance of efficiency in Property Management (13:06) - Direct Labor Efficiency Ratios & Unit Churn (21:40) - Profit Coach’s Webinars (26:42) - Second Nature Ad (28:35) - Updating the NARPM accounting standards (35:11) - Mindset & Identity in Property Management (43:50) - Appfolio Ad (45:24) - Thoughts moving from the vendor space into owning a Property Management company (51:43) - Low hanging fruit for small businesses looking to grow their marketing Learn more about Daniel Craig & how to connect with him here: 2022 NARPM Benchmark Study NARPM Daniel@pmprofitcoach.com Learn more about Peter Lohmann & how to connect with him here: Follow Peter on Twitter Join Peter’s Newsletter Visit Peter’s Website RL Property Management Mentioned in this episode: Profit Coach Buildium Appfolio So Good They Can’t ignore You by Cal Newport