The Home Service Expert Podcast
Tommy Mello: $200 Million Founder|Forbes, Inc., Entrepreneur Columnist
The Home Service Expert podcast is the No. 1 podcast for ambitious home service entrepreneurs, whether they are in plumbing, HVAC or another niche. In this show, Tommy Mello, a $200M business founder, will talk with the best entrepreneurs and experts in the home service industry and beyond, to share insights that have made them successful: from the newest marketing tools to the best scaling strategies. Previous podcast guests include Terry Nicholson (former national trainer of NYSE-listed home services company), Craig Smith (President of HomeAdvisor, a home services marketplace valued at $2B+), Cameron Herold (former COO of three $100M+ companies), etc.
Episodes
Mentioned books
May 27, 2022 • 56min
How To Fine-tune Your CRM To Save Time And Money
Charlie Felker is the co-founder of Free-2-Grow, a company that provides back-office support to service-based companies, allowing the owners and operators to focus on their customers and growing their businesses. Free-2-Grow offers its customers the services of a full-time office manager at half of what it would cost to hire someone full-time and provides team support with its cross-trained staff. In this episode, we talked about customer relationship management, efficiency, lead generation and follow-up, employee trust...
May 20, 2022 • 48min
Scaling to $29 Million with Clear Performance Metrics
Trey McWilliams is Chief Operating Officer at McWilliams and Son Heating and Air Conditioning, a major player in the heating and repair business for more than 45 years. As a trusted company for the people's HVAC needs, McWilliams and Sons backs every repair and installation they do with a 100% guarantee. Trey has also been named by ACHR News in 2018 as one of the "Top 40 Under 40" in the HVACR space. In this episode, we talked about culture building, sales, hiring, leadership, marketing...
May 13, 2022 • 58min
Combating "The Great Resignation" by Adapting to Modern Workplace Trends
David Siegel is the current CEO of Meetup and former CEO of Investopedia. He has over 20 years of experience as a technology and digital media executive leading organizations through innovative product development, rapid revenue growth, and digital traffic acceleration. He hosts the podcast Keep Connected, which is dedicated to the power of community. David's book, "Decide & Conquer" lays out the framework for decision-making that leaders can use to ensure organizational and personal success. In this episode, we talked about people management, hiring, company culture, decision-making, leadership...
May 6, 2022 • 1h 11min
Keeping Your Brand Top of Mind through Exceptional Customer Service
Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $100 million-plus home service business with over 400 employees in 16 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses. In this episode, Tommy is joined by Danny Kerr, Managing Partner at Breakthrough Academy, and host of the Contractor Evolution podcast, as they talked about sales, finance, training, marketing...
Apr 29, 2022 • 1h 6min
Effective Sales Training to Build a High-Performing Sales Team
Ryan Groth is the CEO of Sales Transformation Group, a company that helps growth minded-construction owners and executives who are in need of a scalable sales system. He is an expert in sales training and systems, and is also a board member at the Roofing Technology Think Tank. Ryan was formerly a professional baseball player who transitioned into sales in the construction industry after his career in baseball ended. At present, Ryan and his team have already helped more than 500 businesses through the sales transformation model. In this episode, we talked about sales, work environment, employee training, business success, individual growth...
Apr 22, 2022 • 1h 3min
Building a Sellable Business to Grow Faster And Consistently
Doug Howard is the Director of Consulting Services at Remodelers Advantage Inc. He is an expert in small business strategy, process improvement, and growth planning. He has more than 25 years of experience as an entrepreneur, coach, and leader. With his expertise in the home remodeling industry, he helps business owners overcome challenges and develop strategies for successfully navigating growth. In this episode, we talked about sales profitability, leads generation, employee training…
Apr 15, 2022 • 1h 1min
Practicing Sales Differentiation to Overtake the Competition
Lee Salz is the CEO at Revenue Accelerator, and a featured columnist at Business Journal. Lee is also the author of best-selling books including "Sell Different!", "Sales Differentiation", and "Hire Right, Higher Profits." In this episode, we talked about sales differentiation, competitive advantage, customer service & experience, hiring...
Apr 9, 2022 • 58min
Cultivating a Top-Notch Customer Experience by Hiring the Right Employees
Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $100 million-plus home service business with over 400 employees in 16 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses. In this special episode of the Home Service Expert podcast, host and A1 Garage Doors owner Tommy Mello answers your biggest questions about sales negotiation, advertising, training & recruitment…
Apr 1, 2022 • 1h 3min
Dialing in Your Systems to Thrive in the Post-Pandemic Landscape
Gordon Henry is the Chief Strategy Officer at Thryv, an end-to-end client experience software and small business management platform that can help automate tasks and provide good customer experience. He also hosts the Winning on Main Street podcast, where he talks about how to run a successful business in today's competitive landscape. In this episode, we talked about automation, marketing, client acquisition, customer experience...
Mar 25, 2022 • 1h 8min
Investing in Employee Training to Deliver Top Customer Experience
Shaun Weiss, head coach at Business Development Resources and a Top 40 Under 40 honoree, dives into the transformative power of employee training in the home service industry. He highlights how structured environments boost productivity and retention. The conversation includes innovative compensation strategies tailored to attract talent and the importance of establishing strong customer relationships through effective communication. Additionally, Shaun discusses the significance of a positive mindset and mentorship in achieving success in this competitive landscape.
