The Home Service Expert Podcast
Tommy Mello: $200 Million Founder|Forbes, Inc., Entrepreneur Columnist
The Home Service Expert podcast is the No. 1 podcast for ambitious home service entrepreneurs, whether they are in plumbing, HVAC or another niche. In this show, Tommy Mello, a $200M business founder, will talk with the best entrepreneurs and experts in the home service industry and beyond, to share insights that have made them successful: from the newest marketing tools to the best scaling strategies. Previous podcast guests include Terry Nicholson (former national trainer of NYSE-listed home services company), Craig Smith (President of HomeAdvisor, a home services marketplace valued at $2B+), Cameron Herold (former COO of three $100M+ companies), etc.
Episodes
Mentioned books
Apr 29, 2022 • 1h 6min
Effective Sales Training to Build a High-Performing Sales Team
Ryan Groth is the CEO of Sales Transformation Group, a company that helps growth minded-construction owners and executives who are in need of a scalable sales system. He is an expert in sales training and systems, and is also a board member at the Roofing Technology Think Tank. Ryan was formerly a professional baseball player who transitioned into sales in the construction industry after his career in baseball ended. At present, Ryan and his team have already helped more than 500 businesses through the sales transformation model. In this episode, we talked about sales, work environment, employee training, business success, individual growth...
Apr 22, 2022 • 1h 3min
Building a Sellable Business to Grow Faster And Consistently
Doug Howard is the Director of Consulting Services at Remodelers Advantage Inc. He is an expert in small business strategy, process improvement, and growth planning. He has more than 25 years of experience as an entrepreneur, coach, and leader. With his expertise in the home remodeling industry, he helps business owners overcome challenges and develop strategies for successfully navigating growth. In this episode, we talked about sales profitability, leads generation, employee training…
Apr 15, 2022 • 1h 1min
Practicing Sales Differentiation to Overtake the Competition
Lee Salz is the CEO at Revenue Accelerator, and a featured columnist at Business Journal. Lee is also the author of best-selling books including "Sell Different!", "Sales Differentiation", and "Hire Right, Higher Profits.” In this episode, we talked about sales differentiation, competitive advantage, customer service & experience, hiring...
Apr 9, 2022 • 58min
Cultivating a Top-Notch Customer Experience by Hiring the Right Employees
Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $100 million-plus home service business with over 400 employees in 16 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses. In this special episode of the Home Service Expert podcast, host and A1 Garage Doors owner Tommy Mello answers your biggest questions about sales negotiation, advertising, training & recruitment…
Apr 1, 2022 • 1h 3min
Dialing in Your Systems to Thrive in the Post-Pandemic Landscape
Gordon Henry is the Chief Strategy Officer at Thryv, an end-to-end client experience software and small business management platform that can help automate tasks and provide good customer experience. He also hosts the Winning on Main Street podcast, where he talks about how to run a successful business in today’s competitive landscape. In this episode, we talked about automation, marketing, client acquisition, customer experience...
Mar 25, 2022 • 1h 8min
Investing in Employee Training to Deliver Top Customer Experience
Shaun Weiss is a head coach and trainer for Business Development Resources, a training and coaching authority in the home service industry. He was named as one of the Top 40 Under 40 in the ACHR news list. In this episode, we talked about sales, company structures, home services…
5 snips
Mar 18, 2022 • 1h 3min
Q&A with Tommy - Advertising in the Right Places to Build your Brand Reputation
Discover how a strong online presence can enhance brand reputation in the home service industry. Explore effective workplace culture strategies that boost team morale and communication. Learn marketing tactics that attract high-value clients while emphasizing quality over cost. Dive into innovative client engagement techniques like A/B testing in email marketing. Uncover the power of networking and technology in growing your business, ensuring visibility, and improving service outcomes.
Mar 11, 2022 • 59min
Designing a Service Delivery Process that Builds Customer Loyalty
Wayne Mullins is the founder and CEO of Ugly Mug Marketing. He has helped scale multiple companies while helping hundreds of entrepreneurs. He influences more than 250,000 entrepreneurs through his training program and books. He is the author of Full Circle Marketing: Transform Your Marketing and Turn Your Customers Into Evangelists. In this episode, we talked about culture, customer avatar, marketing, leadership…
Mar 4, 2022 • 1h 44min
Having The Right Tools, Team, and Mindset to Dominate Your Industry
Ben Davis is the owner and CEO of Express Plumbing Service. Express Plumbing Service started as a one-man operation in 2006, and has since grown to the biggest plumbing operation in Idaho. The business collects more than 125 five star reviews on Google a month, and is rated as one of the Top 10 Places to Work. In this episode, we talked about entrepreneurship, leadership management, team building, plumbing…
Feb 25, 2022 • 1h 3min
Mastering Reciprocity to Improve Relationships with Customers and Employees
John Ruhlin is the co-founder of the Ruhlin group, and is the world's leading authority for maximizing customer loyalty through radical generosity. An entrepreneur and international keynote speaker, he is also the author of Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Retention. In this episode, we talked about customer service, gifting strategy, influencer marketing, relationship building…
